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    Crutchfield Dermatology

    2.3 (87 reviews)
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    Ini E.

    I'm not one to make reviews, but today my experience with Crutchfield Dermatology was extremely disappointing. I have never had a worse customer experience in my life. I was so upset and sad to the point of tears in my eyes as I was leaving. I was told to come in at 3:45 PM for a facial and follow up with Dr. Crutchfield after to have my milia removed per his plan made for me. When I arrived I paid a copay and after about 30 minutes I asked if I needed to pay for my facial right away or after and explained I was told to have the facial done before seeing the Dr. I was told I could pay after. I then waited an hour and 30 minutes (which I already expected because I was a patient for many months back when in 2012/2013). I didn't mind because I had been waiting over a month for this facial and removal of the milia so I was excited and only remembered amazing experiences and results as a previous client years ago. Then when I was called back by the nursing support staff, she took me to a room and saw I was given the wrong arrival time, that they had the wrong number and address on file and did not have my updated insurance information even though I verified that information before my first virtual consult( which they also forgot to follow up to set up an appointment until I sent an email, see screenshot below).She told me there was no other staff available or cross trained to get me in for a facial and that I wouldn't be able to see the Dr. I explained that I called a week before my appointment to confirm my arrival time because I did not receive any follow up emails , texts or calls. I asked if I could at least get my milia removed that's all I actually wanted and no one including the Dr. was unable to do that either. So essentially, I wasted two hours sitting there for no service, and paid a copay for nothing. I was not offered any free products or even a gift card for the inconvenience. I was given a number to call about getting a refund, but I'm not hopeful they will even do that for me. I used to rave about this clinic for YEARS to anyone who had skin concerns, but never again. I do not want to be seen here at all anymore and will be looking else where. The ONLY staff member that genuinely was upset for me and wanted to make things right was Andrea(thank you for trying your best). Overall, I just feel like they genuinely don't care about their clients especially after reading other negative reviews I can officially confirm its true after today. As I was leaving Dr. Crutchfield walked right past me without even the slightest acknowledgment. If you want to overbook, not pay attention to details that matter, waste my time and take my money with no regards to proper costumer service just be transparent and say that.

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    Page 1 of 3

    Ask the Community - Crutchfield Dermatology

    Is it possible to purchase spa products online?

    Not sure about that. Pretty sure they can be mailed to you if you call. They are well worth it!

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    Clinical Skin Therapeutics - Apple Valley laser skin care med spa | Clinical SKIN Therapeutics 14655 Galaxie Avenue, Apple Valley, MN 55124 (952) 222-4060

    Clinical Skin Therapeutics

    4.5(2 reviews)
    6.4 mi
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    It's important to note that Clinical Skin Therapeutics is located in the Apple Valley Medical…read moreCenter. Which also means that there is plenty of parking. When you walk in the building, you still have to check in at the Family Practice desk. No need to worry if they don't call you back in a timely manner since the facials/chemical peels last 15 min max. I love that they have a No pressure sales tactics. But the estheticians advertise the services and products offered. Because of this, I have ended Ended up ordering Latisse based off my esthetician's eyelashes. I will admit that I could have purchased it much cheaper from Groupon though. (I didn't know that at the time of purchase...hence the reason not to do impulse buys) The facial is not the best you will receive but the staff makes up for it in with personality and genuine hospitality. In addition, all clients go home with a sample size of cleaner, moisturizer, and prescriptive sunscreen. This is a medspa which means your clothes stay on and there will not be a thick blanket to wrap or heated bed to lie on as you are being treated.

    I highly recommend Clinical Skin Therapeutics. I've tried a variety of clinics throughout the Twin…read moreCities to use their botox services. Of all my experiences, Clinical Skin Therapeutics has been the best. There was no sales pressure and no trying to upsell on products or services. Everyone I met was very friendly. My experience was with Monica and it was great. She gave a great explanation of what she was going to do and what to expect for results. She was kind, friendly, and within 30 minutes it felt like making a new friend. I'd refer my friends and family to Clinical Skin Therapeutics. In addition, their price was great compared to most Twin Cities locations. No Groupons needed....and for those looking to have botox done for the first time, I highly recommend avoid using Groupons. I've used them in the past and nearly every experience was shady. I would like to give the benefit of good intention to most places....but I'm just saying.... Skip the hassle and go someplace that I found that I could trust and where I'll return.

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    Clinical Skin Therapeutics - Apple Valley laser skin care med spa | Clinical SKIN Therapeutics 14655 Galaxie Avenue, Apple Valley, MN 55124 (952) 222-4060

    Apple Valley laser skin care med spa | Clinical SKIN Therapeutics 14655 Galaxie Avenue, Apple Valley, MN 55124 (952) 222-4060

    Clinical Skin Therapeutics - Apple Valley laser skin care med spa | Clinical SKIN Therapeutics 14655 Galaxie Avenue, Apple Valley, MN 55124 (952) 222-4060

    Apple Valley laser skin care med spa | Clinical SKIN Therapeutics 14655 Galaxie Avenue, Apple Valley, MN 55124 (952) 222-4060

    Clinical Skin Therapeutics - Clinical Skin Therapeutics is a Medical Spa serving Apple Valley, MN

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    Clinical Skin Therapeutics is a Medical Spa serving Apple Valley, MN

    Crutchfield Dermatology - dermatology - Updated May 2026

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