I typically use their service, doing so over two competing businesses. I feel their pricing is…read morereasonable; staffing level adequate; seem proficient and courteous; and equipment up to date. They had server issues one day, that was problematic. I have been a customer for over 5 years and disappointed only once. That turned out to be warranted. They sold me progressive trifocals which should never happen. They replaced them with not hassle.

i switched to Dr. Tavel in Kokomo from another eye care provider. i had an appointment today for…read morean eye exam and to get new glasses. Everything went great! The check-in process and eyeglass selection was flawless, the Dr. was great, and everyone was so nice. i am so glad I made the switch to Dr. Tavel in Kokomo! I highly recommend this location and team of great professionals.

They're very friendly and really comfortable there like you're at home…read more. also if any problems arise they will help you solve it.. I love them me and my son

Absolutely the worst customer service I have ever had to deal with. My great grandson has waited 3…read moreweeks for his glasses. After calling several times and asking if his glasses area ready she gets a text today saying they are in. NO ONE told her she needed an appointment to pick them up. WHAT, are you serious, you have that many people waiting to pick up glasses that you have to make appointments and cannot assist a 7 year old and allow him to pick up his glasses so he can see in school. Especially sitting there for 15 minutes and being told someone would be right with us, NO one assisted us. every other eye doctor we have seen handles people as they arrive for their pick ups. Is this because he was a Medicaid patient and not a paying customer. Lord I hope they were not discriminated against because of that.

Excellent care, thorough exam, accurate prescription contacts! Very impressed with quality of care!…read moreThank you Dr Zirkle, Mary, and team!

Optometry care by Dr. Robbins. I knew Dr. Robbins as a…read moreteenager, when I began wearing hard contacts back in the 1970's. I remember him as being a caring and supportive doctor. He and his staff where always there to help me out with any problems I would be having. Highly recommend him!!

It's been great . They do have walk in clinic which is nice. Thank . I fractured my ankle been…read moregoing there for a month now.

First of all I am a 34yr-old patient who had prior to this never had an injury in her life that…read morerequired more than a band-aid. I was working as a traveling RN in Cali from Indiana for 3 yrs when I was in a head on collision with an oil tanker and my left leg was totally crushed. Broken femur, knee shattered in a zillion pieces, and all sticking straight out of my skin to boot. I was treated in California initially but needed to come home to where my friends and family could help care for me because prognosis was at least 6 months until I'd even be able to stand on my own. I actually had a best friend at this practice-Jennifer Hite, NP who I highly recommend (and NOT because I'm bias-because she is an amazing medical professional who really cares about her patients) but due to our prior relationship she set me up with Dr. Tamara Pylawka. As a nurse I'm very picky about my doctors. I've seen a lot who simply don't care, their hearts aren't in it anymore, they make major errors just from being careless to make a tee-time so naturally I was very hesitant to be under the care of a doctor I knew nothing about. However-I have been very pleasantly surprised with the care I've received. Dr. Pylawka is very hands on with me. She does complete exams. She doesn't rush me. She doesn't leave the room until ALL of my questions have been asked. She was proactive in asking about possible PTSD without me expressing any symptoms or questions about my mental state due to the trauma I endured and encouraged me to be proactive in speaking with my PCP because a large percentage of trauma patients end up needing some kind of treatment for PTSD. She is proactive in treating my pain and realizes it is an important part of recovery as it's the only way I can get up and around and not just lay in bed in an immobilizer all day. When applying for SSI she expedited the paperwork in two days when she usually asks for 2 weeks and then when she ended up making an innocent error on the form that caused my SSI to be declined-she did her best to fix the error within a week. (The state of California is crazy picky). The front office girls are pleasant enough. You usually feel like you are annoying them when you have questions or requests but you at least usually get an answer although they aren't the most proactive group of office workers Ive encountered which can be frustrating when you have a sense of urgency. I've found that to be common in Doctors offices though so I'm not sure they are any worse than anywhere else. Her nurse Paige is awesome and replies to voicemails quickly and is proactive in getting messages to the doctor and relying them back to the patient. She is quick and efficient yet makes sure you understand everything before you leave. The MA who takes vitals and initial complaints is a quiet, pleasant girl. No complaints there. All in all I recommend this practice and Dr Pylawka and Jennifer Hite, NP very highly

Dr. Lorenzo (and Heather Weber) have been our primary care-givers for several decades…read more They, and their staff, have been caring, accommodating and responsive to our needs for years; and we find ourselves feeling quite fortunate to have (and having had) them to rely upon. Being a couple of "ole-fartz"; one major consideration in our thinking of leaving this area; is whether or not we would ever be able to find this level of care elsewhere.

Hi, this is Angie Lombardi, You ordered me that metformin but with no test strips or blood machine…read moreto keep track. I took it 2 days in a row and my stomach blew up both days so it isnt working could you please call me in meter so at least know what i am dealing with.I have no idea if its high or low and i dont know what i am suppose to do but that medicine i cant take angie

Kind, compassionate and very patient with senior citizen. Explained everything thoroughly and…read morewaited for questions to be asked afterward. Highly recommending this physician!!

Dr. Prather and his assistant Jen were amazing. I was very nervous. They explained everything that…read morethey were doing each step of the way. Even with all of the anxiety I was feeling I felt absolutely NO pain. How can a root canal be done with NO pain. I don't know how but they did it. I fully recommend Kokomo Emdodontics and Dr. Prather.

I called because my tooth was causing pain 2 weeks after my appt. My dentist had not received the…read morereport yet!! The receptionist was extremely rude about it and said I can't control the mail!!