After my dentist moved away I was wondering how I could find someone I would like as well…read more Needless to say I have! The experience was great from beginning to end.

From the owner: Don't Yearn In Tooth Pain...Call Hearn!read more

I have always enjoyed coming to this office. The staff has consistently been friendly,…read moreknowledgeable, humorous, and willing to go above and beyond. That is one of the reasons I have remained a patient for about five years, why my husband began coming a few years later, and why even some of my grandchildren now come here as well. Until recently, I have always handled my own billing directly. At the end of my appointments, I typically stop at the front desk to schedule my next visit or pay my bill. If insurance did not cover the expected amount, I was contacted, and I made sure the balance was paid. At the end of March, my husband received a letter from a collection agency stating that he owed a balance. He called the agency immediately to find out why, only to learn that the bill was actually mine, even though it had been placed in his name. At no point was I contacted directly to let me know that I had an outstanding balance. I then called the financial department at MFD to ask several questions: Why was I not told about this balance during my last visit? Why was I never contacted directly about the bill? Why was I never called regarding the balance before it was sent to collections? I was told, "because he is the head of household." I found that response inappropriate and unacceptable. I handled my own bills before my husband ever became a patient at this office, and I never agreed to have my husband made responsible for my account simply because he is the insurance subscriber. To me, this feels at minimum inappropriate and arguably discriminatory. My husband providing the insurance coverage does not make him responsible for my personal financial obligations, nor does it justify failing to contact me directly. What was equally disappointing was the lack of concern shown when I raised this issue. This is a serious matter, as billing errors and collection actions can affect a person's credit and financial standing. Unfortunately, when I came into the office for my appointment today, I also felt uncomfortable because the staff's behavior toward me was noticeably different. The usual friendliness was replaced with a more distant attitude, and there appeared to be whispering about me that was unprofessional and upsetting. To be clear, my complaint is not about Colleen, who is an excellent dentist, nor about the majority of the staff, who have generally been wonderful. However, one poor experience can significantly damage trust and confidence in a practice. I would appreciate the opportunity to speak directly with Colleen about this matter and the way it was handled. Please contact me directly using my phone number listed in my file. Sincerely, Gina Chambers

I absolutely hate that I went here for work. I've had nothing but bad experiences here! Here is my…read moreexperience, so hopefully you don't make the God awful mistake of coming here. First my daughter: When she was 4, she had to have 2 teeth filled. They had me in the waiting room, and I start hearing my 4 YEAR OLD daughter being held down screaming while drilling and didn't give a crap if she was comfortable or scared or in pain. She is now terrified of the dentist, which we all know will likely not go away for a while. So thanks Markland family dental for the trauma. For me: I had very bad genetics and needed our teeth pulled and got immediate dentures. With me, they decided to do the tops by themself then do the bottoms a month later. I didn't know this until I woke up with only top dentures. The plan was to have it all done at once. They gave me pills before coming in to basically knock me out. They ended up giving me 6 more pills in office because i wasn't responding. I woke up at home and passed out in the bathroom because I was basically overdosed on anesthesia pills while I was there. Fast forward a month, and I get my bottoms done. They left a piece of a tooth in my gums, which I still have. They didn't put the bottom plate in my mouth so I never got used to them. I still can't wear my bottoms. I am too scared to go back honestly so I just count my losses. My husband: He was the smart one. He went to a different dentist to get the extractions. But the dentures still was made at Markland family dental. He got his dentures 1 year ago, and they didn't fit right, they made him gag and puke every time he tries to put them in. In order to get them fixed, we need an appointment at Markland. We have been trying to get in since November 2022. They tell us they need to verify and get approval from insurance and they will call us back. But A YEAR LATER and we STILL DON'T HAVE AN APPOINTMENT!!!!!!! He has spent a year with bad dentures making him puke and they don't give a flying rats ass about it. I am beyond amazed about how horribly this dentist office treats its patients and is too LAZY to actually help people! Screw this place. If you care about your kids or your dental health, stay away!!!

I would rate it a zero honestly maybe I picked the wrong doctor but I went because my sister had a…read moregreat experience and with my history that's what I needed so I went. It took over a month to get in for my first appt and then that appt I got xrays; she told me she'd seen crowns last a long time as long as their taken care of and come back because she's busy and we will go over my X-rays and talk about the next step which I thought was what the first appt was for so then another two weeks and I go back and the assistant is confused as well as I was in what I was getting done cause I had no info or recommendation from the X-rays I had two ladies come in with financial things for things if I chose to do but no dr! I already experience anxiety pretty heavy with dentist so I said I'm not happy with this I don't want her to be my dentist if she can't even come in and discuss everything and please don't charge me again for my time because it's been wasted! It was horrible and that was Dr Jarrell so like I said maybe I chose the wrong dentist the other ladies that took me back and finances were fine. I would not recommend Dr Jarrell.

Haven't had a bad experience here. They are very accommodating. They provide blankets in case you…read moreare cold and they will give you chapstick if your lips feel dry. Everyone that I've come in contact with were all very nice. The interior is also nice and up to date. Nothing bad to say here!

I have been going to Ladd for the past two years and absolutely love the care their team provides!…read moreI was told by another oral surgeon when I was living out of state that a surgery was necessary. Today during a visit for a cleaning, I got new xrays and the oral surgeon (don't recall his name but absolutely wonderful person) took the time to sit down and explain why the surgery wasn't necessary and why he wouldn't recommend doing a procedure that is painful and not necessary. That is something I didn't previously receive from last last office I visited Carla, the hygienist, was absolutely wonderful at getting me taken care of and making sure all questions were answered. Highly recommend Ladd Dental Group!

My daughter went there to have her tooth pulled for dentures. We paid $1000.00 for the service…read more She was in extreme pain because she said she felt everything and the doctor didn't seem to care. Then to top this off he didn't pull all of her teeth like he was paid to do. He recommended her to another dentist. What the heck? Will not advice anyone to go there. I give that doctor only one .

Amazing team! They are always so helpful and willing to go the extra mile to make sure that my…read moredental experience is as comfortable as possible. Dr. McLellan is very compassionate and always puts his patient needs first.

I had dental work done here. I had no problems or pain prior to the dental work being done. I had…read morepain immediately after. So I returned to follow up. I was told be the Dentist himself that "He wasn't sure if it would work or not after he did it". If I had prior knowledge of that I would not have consented to any work being done. Now here I am in horrible pain and in need of an emergency root canal.