**Warning, very long, but detailed review/rant- Went there back in March'25, had good medical treatment, quick and efficient.. After our insurance paid theirs part Midwest sent a statement reflecting the remaining amount--as they should. Check with payment in full, $254.xx was sent out, all being taken care of one month from time of service. HOWEVER, they charged our backup credit card on file, $150 the same day they cashed our check-2 weeks from date it was mailed. After seeing our card statement we found this discrepancy. After going into the office, finding out they can't do anything for us, but she was awesome getting us the breakdown of the details, arming us with our defense, lol. We then have to go to our bank, getting copy of the check processing paper trail. We ended up being on the phone for nearly an hour with customer care. Card refunded, alls good- Right? Smh nope, the following month, we get a new statement, showing a whole different amount due $109. We did nothing with that, figured it would work itself out. We get an email that $150 was sent to collections. I call again and they try saying that they refunded my credit card twice, hence why being billed again. I check my statement while talking and there's no 2nd credit, I ask which date/statement to check, she says May 13- i said that's the original refunded one. So I then do a detailed search, still just one charge, one credit.
PSA- double check everything, especially medical billing, bc they do not care about you, your money. I feel they pull this scam type shit to see if they can get in under the radar. Like had we not got the credit back on our card, they would have just kept both amounts. Then sending a new bill for the $109, seems to be a reasonable amount, some may overlook that it's been paid, and pay again. Especially, seniors who go to the doctor often so what's a new statement...then pay it. Luckily this was for me and I don't go to the doctors hardly ever.
We will not be going back to this place. 0 stars and highly don't recommend, just bc they are incompetent in the billing department. The medical staff was great though.
1 star bc I can't say none. read more