The Crown Point Franciscan Urgent Care webpage states walk-in's are welcome, between 0800 and…read more2000hrs. I arrived at 1800hrs on 5/14/25. The glass doors at the reception desk were locked and several staff were conversing among themselves. All but one staff member walked away. The remaining staff member asked if she could help me. I stated I'd like to see a doctor. She replied that there were no doctors. I replied your hours show you are open until 2000hrs. She said, no, we're only open until 1900 hrs. I replied "It's 1800hrs, now." She stated that they only take appointments after a certain time. She asked if I'd like to make an appointment. Frustrated, I said no and left. As a retired firefighter and EMT, married to a nurse, we will be sure to tell the first responder community of my experience.

I went there, checked in, sat down for about 30 seconds before I was called back. They took my…read morevitals easy peasy, and I waited about 30 more seconds for the doc to come in. He was very nice and diagnosed me in no time. Before I knew it, I was out the door and on my way to the pharmacy and then home. I will definitely go there again.

Had a back injury when I was a kid that I never really had looked at. Fast forward 12 years, and…read moreit's still causing me pain (go figure). Went to one doctor who pushed for an MRI, and then never got back to me. Waited a few months and decided to head here (Pinnacle) and give them a go. Was in so much pain at the time that I couldn't even sit down without tears welling up. Standing at an always angle was my only relief. They saw this. They knew this. This visit occurred around spring time 2025 I went in, did the routine, signed a waiver to release my MRI to them, and got some blood work scheduled for a little later on. Left very hopeful and optimistic with how genuinely invested the doctor seemed to be in fixing me. Gave me a lot of info. I never heard back from Pinnacle. No follow up, no "hey we have your MRI results and this is what they show", no emails, no calls/voicemails, not even a letter. Nothing. Pinnacle ghosted me. The lack of follow up and being all around a caring and professional healthcare organization is not the reason for the single star rating however. The rating comes from the fact that nobody got back to me, yet I OWED THEM MONEY. I paid my copay, and thought that was it. Next thing I know, I have a collections agency calling me about a debt stemming from my visit here at pinnacle. Had absolutely no knowledge of it. And when I called, I got a woman with a nasty attitude basically telling me I'm an idiot because they always send out PAPER MAIL about money owed. So not only did I not get a letter at all, but in 2025, you can't CALL ME OR EMAIL ME WHEN YOU HAVE MY INFO?? This came at the perfect time too, because I was just recently laid off from work. So now my credit will take a hit because I NOW don't have the $300 I could've paid off months ago Nice place inside, but absolute trash. Would never recommend. I will never go here or another affiliated healthcare company again. It's hard enough finding people who care, but this is ridiculous. Screw Pinnacle

Physician owned hospital conveniently located in Crown Point. Incredibly upbeat staff from the…read morefront desk check in to OR post op. A true treasure!

The place to go for rehab therapy. My mom was here for 2 weeks after a 3 week hospital stay. After…read morebeing admitted in heart failure. She had valve replacement surgery. It took a while to come out of it. Thankfully she was transferred here. She couldn't get up & walk on her own. The nurses & staff are amazing. Their PT department is amazing. The facility has many things to get them back to every day life. Ramps, a makeshift car, etc. Occupational therapy too. Attentive, caring people. After coming home, she is returning here for more therapy on the first floor for another month. She's doing great.

Have been there a few times now and have had a great experience each time! I was able to get in and…read moreout quickly and they were very kind! I had my two kids with me and they all were so sweet to them and even gave them snacks and stickers!

After 13 mini strokes and suffering some paralysis on my right side they seriously helped me…read moreovercome the issue. They were absolutely top notch.

We ended up here after a horrible experience at another urgent care. We walked in and were greeted…read moreand helped right away, checked my son in and they offered us crayons and pictures to color. Great touch! The facility is gorgeous, super nice! My son colored one half of his picture and we were called in. Within maybe 2 minutes of being in the room after his vitals were taken the doctor came in. This is such a shock to me because every urgent care or sometimes even primary care doctor, I swear we wait FOREVER. The doc was very nice and good with kids. We got his step test done right away and we were off with detailed paperwork to tell us what to do in the coming days. Was such a smooth and easy process with super nice and caring staff. This is the only urgent care I will visit even though it is a bit far from our house. Highly recommend!

I wouldn't send my worst enemy to this so-called "immediate care" facility. The level of…read moreincompetence here is absolutely staggering. The doctors and nurses seem to have the medical knowledge of a toddler with a toy stethoscope. It's genuinely concerning that these people are allowed to treat actual human beings. I walked in hoping for competent care and left feeling like I'd just been an unfortunate participant in a bizarre experiment where they see how much nonsense they can spew before you walk out. If I wanted to be misdiagnosed and dismissed, I could've just asked Google and saved myself the time and frustration. At this point, I would trust a veterinarian more than the so-called "medical professionals" working here. At least vets have experience treating multiple species and seem to have a better grasp of basic healthcare than this disaster of a clinic. Save yourself the headache (and possibly your health) and go literally anywhere else.

We ended up here after a horrible experience at another urgent care. We walked in and were greeted…read moreand helped right away, checked my son in and they offered us crayons and pictures to color. Great touch! The facility is gorgeous, super nice! My son colored one half of his picture and we were called in. Within maybe 2 minutes of being in the room after his vitals were taken the doctor came in. This is such a shock to me because every urgent care or sometimes even primary care doctor, I swear we wait FOREVER. The doc was very nice and good with kids. We got his step test done right away and we were off with detailed paperwork to tell us what to do in the coming days. Was such a smooth and easy process with super nice and caring staff. This is the only urgent care I will visit even though it is a bit far from our house. Highly recommend!

I have brought my now 10 year old here more times than I can count. Every visit we've been treated…read morewith kindness patience and compassion. The Drs seem to be great diagnosticians and will give you more answers and treatments than any area ER (in our experience) Sometimes there was a bit of a wait (like when we got her back xray) but I expect that being a small location. Im just super glad they offer that service there at all as opposed to going to the ER. Weve seen 3 different doctors there and they were all women who listened when my daughter advocated for herself/I advocated/explained for her and even gave some tips on a possible underlying issue to look into with her PCP. everyone is friendly and I can tell they genuinely enjoy working there. My daughter is especially more comfortable there because they seem to have mostly (if not all) female providers. You can always follow up on your care with a phone call to ask questions or gain clarification vs. making another appointment! Highly recommend!

The Dr. and office staff were great. The billing is done by a different office and I have never…read moreencountered someone as rude, condescending, and unprofessional as Nikki in billing. I called multiple times as advised by my insurance company for their incorrect status coding and she refused to help me or connect me with anyone that could. All their other billing customer service representatives speak with a thick accent and are not trained properly. Unless you want dishonest, extra charges do not go here.

I needed urine test for UTI. DR quickly prescribed oral med that I got the same day. I received…read morereally prompt service. Very professional doctor & staff. Ill be returning today for a similar need. Thanks cvs.

I had a great experience with Irene Torres. I got bit by a dog just above my lip. I had to get 7…read morestitches. I was very worried about getting them taken out because I know it can be very painful because I knew how tight the stitches were and how sensitive the area was. I went in to get them removed, and she told me originally to wait another day or two, but when I told her how concerned I was about who did it, she called me back to tell me that she had contacted the other NP that would be there that day to ask her how she felt about removing the stitches, and she didn't feel comfortable doing it. Irene researched the amount of time needed to leave the stitches in to make sure it would be ok to remove them that day, and said that I would be fine to come back that day while she was there. It showed how much she truly cares about her patients. She did an excellent job with the removal, and I had very little pain. I was so relieved to have them out, and it's still healing up nicely. Irene has years of experience, is very kind and does a great job. CVS is lucky to have her! Thanks again!

I was in River Forest and I needed to see a physician since my doctor has a one week wait. I was…read moreable to be seen they took my insurance and I was set to go. The doctor was very knowledgeable about my condition and explained many different treatments and remedy's. This physician even though he is an MD has a holistic approach and believes that treating the body as a whole and figuring out the underlying causes is more important. He was very through with his exam all in a timely manner. I would personally like to thank this center for having such a physician on staff.

Went with my husband here because in the past I have gotten great service from the doctors. But a…read morefew weeks back was totally opposite. The lady doctor which I have never seen work at this location saw my husband was so unprofessional. She prescribes him medication and tells him that it wont work but still prescribes it smh. we were very unsatisfied with her service. I definitely recommend asking for doctor Mohammad which was who I seen and was very professional.

Went to Urgiclinc this evening and by far the best experience, customer service, staff, online…read morescheduling, very clean, and they have a coffee station which I definitely needed. The staff were so personable and made us feel so welcome! The doctor listed to all of our concerns without rushing us.