I am sharing this experience so other patients can make informed decisions regarding what I believe were unethical and questionable billing practices.
Before treatment, I was provided pricing for specific dental services for my children and was given quoted amounts. Different services were later performed without any discussion or authorization regarding changes in treatment or cost. I paid the balances presented at the time of each appointment which matched the quote for services I was provided earlier.
About a month after treatment, I received an additional bill for nearly $600 for services that had never been discussed or approved. After multiple calls attempting to resolve the issue, the office refused to honor the original pricing and instead suggested I "split the difference."
My primary concern is the lack of transparency and informed financial consent. Patients should not receive significantly higher bills after treatment for services that were never clearly explained or authorized. In my opinion, these practices raise serious ethical concerns and undermine trust between provider and patient. Because of this experience, I intend to file a complaint with the Minnesota Board of Dentistry, the Minnesota Attorney Generals office and my insurance provider. I cannot in good conscience recommend this business to others. read more