Folks Yelp is not the place to go for automotive advice…read more That said, I just had my 1999 Ford Van Transmission overhauled by A-Team. I'm an aircraft mechanic by trade and I choose this mom and pop shop over the National Chains or so-called factory rebuilt transmissions found online. Excellent communication during the 2 week process with zero complaints. $3500. Just passing through 2000 miles, my tranny shifts better than new. Thanks A-Team!

Took my mom's car in for a free diagnostic and they were very professional and helpful…read more I highly recommend.

Nissan was scheduled 6 weeks out (mid October) with a 2 week window to do the repair. Fortunately,…read moreMy regular Body Shop in Westerville recommended Custom Fleet & Auto Body! Emily was great, the repair was completed in 5 business days and it looks like there was never any damage to be repaired. Reasonable pricing, quality work & GREAT Customer service. Thank you for making my life easier !! I will recommend you to friends and family!

Let me by starting i never thought this would happen …read more.... we have used this place more than once over the years ...... and have witnessed his good work buttttttttt Long story short ...... This place has had my truck for over 2 and a half years .. and it was excuse after excuse after excuse. From we are waiting on parts to saying kid stole the parts to my truck to whatever he could say . No matter how pissed i got or threatened he just blew it off . And then got my truck back with air lights on and check engine and a "new" battery ....... My driver door doesnt close right Do not go to this place ! Please avoid at all cost

I am truly so confused by all the 5 star reviews for this place. Working with Integrity Plus has…read morebeen the most baffling, frustrating, and disappointing experience I've ever had with a business. Please don't make the same mistake I did--take your vehicle literally ANYWHERE ELSE for repair. I was in an accident (for which I was not at fault) in late July, 2023. I went and got an estimate at Integrity Plus on July 27, 2023. I chose them because they're very close to where I live and they were a Nationwide On Your Side Repair Network partner, so all the work would be guaranteed for the lifetime of the vehicle. I dropped my car off to them for work to begin on August 8, 2023. I was told that it should be done in 2-3 weeks. I got my vehicle back today: December 19, 2023. That's close to 5 months later. I lost track of the number of times we were "promised," "guaranteed," or "assured" that my van would be finished and back in my possession "by the end of the week" somewhere after the 10th time. There was always a different excuse, ranging from "we're waiting on a part to come in" to "the part came in wrong" to "we're understaffed," and then a promise that it would be done on a certain day, and inevitably, that day would come and go without a word from them. The official estimate wasn't even submitted to my insurance until a month and a half after my vehicle was dropped off to them. There were times when they just wouldn't return my calls, so I had to call Nationwide to intervene or send my husband over to see what was going on in person (he's far less of a pushover than I am). Even after Nationwide transferred responsibility of payment for my rental vehicle to the shop, it was still radio silence. I received a call two Fridays ago saying that all that was left was for my car to be detailed, and it would be ready either that evening or on Monday. Another week went by before they were apparently able to "get to the detailing," which I'm confident either never happened or is simply the worst detailing job I've ever seen--my van is dirtier on the inside now than it was when I dropped it off, and considering I have a toddler, that's really saying something. I decided not to make a fuss about that, because I just wanted my van back, but I took pictures of the interior as it was when I picked it up and have included them with this review. When I went to drop off my rental vehicle, the rental company mentioned that they've had significant problems with getting Integrity Plus to pay them in the past, and it apparently happens quite often due to the insane amount of time they take to repair vehicles. They said I'd have been better off choosing ANY other shop in the area, and I believe that's true. I anticipate that we'll probably have more problems getting them to pay that balance before all is said and done. The exterior repair work is good--meets expectations, at least. But it's nothing that should have taken almost 5 months to complete. The one and only positive about this whole experience was interacting with Glenda, their front desk/administrative person. She was so kind and understanding, even when I was at my most frustrated, and she tried to advocate for me to the best of her ability. On our first meeting when I went to get an estimate, the owner, JR, spent a frankly bizarre amount of time talking about the name "Integrity Plus," how it was inspired by God, and how he's a man of his word. He has proven over the past five months that all of that is a farce. I am typically an extremely compassionate and patient person, but even a saint's patience would be tested by all the lies, broken promises, and lack of communication from this shop. They should really be ashamed to call themselves "Integrity Plus," as the name is nothing but irony when compared to the service I received. Even if the staffing issues and supply wait times are true, they are clearly taking on more business than they can handle and failing in their communication with their customers.

Best customer service we've ever experienced buying a vehicle. Gerald Curtis and Vicki Rohr went…read moreabove and beyond to find the right vehicle within our budget. They are kind, knowledgeable and incredibly patient. For the last ten years we've bought KIA's - I love my KIA soul - it was time to upgrade our Sorrento to something with AWD. Vicki knew instantly that we should look at the Santa-fe and matched the right tech package needs to fit our budget. They are VERY TRANSPARENT here in their dealings - pricing is straight forward and they honestly completely exceeded our expectations.

I've been using this service center about a year and half after the one in north Columbus close…read more It's always been okay until this visit. I made a morning appointment for shocks and a recall which should have taken a couple hour. I get there on time and the guy tells me it's going to be 3.5-4 hour. Seriously, this is why I made an appointment. I say okay and go sit down. I sit there for 4 hours and then they come and tell me that they can't fix my car today. I asked why, she stated they have the parts but they are short staffed, WTH!! She said they have a courtesy car that I can use until my car is ready. Fine, I'm tired just give me the car and let me leave. They call the next day about 4:20p that my car is ready. I leave immediately to go get my car. I fill theirs with gas and take it back. I sign for my car that was both warranty repairs and leave. Then I drive home and receive a email for a $90 car rental invoice! Had they told me that I would be charged $90 for 27 hours/73 mile; I would have taken an Uber instead.

I am impressed with the staff at this location, Very, friendly and honest. They are a dealership,…read moreSo I expect the over inflated pricing, but they are very efficient at doing diagnostics. They way the Parts department set up is very impersonal. Every time you have to have them look at a part or a quote, they have to go in the back to some secret room. and you have to ring a bell to talk to anyone. Also the parts department is located somewhere in a different building than the service department, this is a break in continuity. With all that said, they do offer better pricing than Columbus North Mitsubushi, and free Cookies

SUPER NICE and professional :) I went to the Hilliard OH location with Tyler. Got an oil change &…read moremaintenance check. I was late but they were so friendly (which is always nice when it's 8am on a Monday) and cheerful when I called & when I arrived. Had a Groupon--I didn't realize my car doesn't work with the type of oil it was for (they also fully explained why, and they are correct, I just never thought about it before)--but they still took it & adjusted it & even gave me a little discount on top, because my car uses a smaller amount of oil. ALSO gave me a few helpful tips and just all-around great service, which makes me feel confident in their quality. I'll definitely be a repeat customer for other services as well. Also got it scheduled almost immediately after submitting a query on the website!

Wonderful customer service & fair pricing! Tony was extremely helpful and kind. We talked about…read morewhat was done and they didn't upcharge me for a package I didn't need. I was able to walk to Aldi's as they were working on my car. There are plenty of shops and eateries to in close walking distance if you don't want to wait in the lobby.

This shop came highly recommended and now I know why. My car issues ended up being larger than…read moreexpected but the communication from their Team and willingness to help was great! Thanks Benjamin and Team!

Brought my car to fine line after another car hit me. They were really great from beginning to end…read more Dealing with my (awful) insurance, keeping in contact with me about any updates, giving me a good deal when my insurance ultimately screwed me over, and did a great job fixing my car. I would definitely recommend and will bring my car here again if needed.

Great auto body techs. Very knowledgeable, friendly and helpful! They are a hidden gem in Newark!read more

Excellent customer service! Artur does an amazing job. We…read morehave been having him work on our vehicles for 10years. Definitely recommend New Hope's Body & Collision. Car will look brand new when he's finished.