26-ft truck was ready, very clean, when I arrived. Ms. Kelly made the process very easy and…read moreefficient and helped get a dolly as well. 5/5, would definitely rent from them again!

My SO and I recently rented a truck from this location for a long distance move. The office was…read moregreat about teaching us how to drive the truck before we took it off the lot. Unfortunately the truck broke down at a truckstop in the middle of nowhere in Alabama. It wouldn't start after refueling. We called roadside assistance and they had us check a few diagnostic items then told us that someone would be out within an hour. We had major doubts given that we were literally in the middle of nowhere. No more than 45 minutes later a diesel truck mechanic showed up. He crawled under the truck, worked on it for about 30 minutes, started it a few times, then told us we were good to go. It turns out that the starter had gotten stuck in the flywheel. Even though the truck broke down I'm still giving them 4 stars because their customer service and roadside assistance was great. I would feel confident renting again.

The absolute worst customer service experience I've ever had! Made a reservation for my 8hr move at…read more7am. No one at location on arrival for front seat pick up. Called, lady said we would have to wait. When she arrived, she said they didn't have the 20' truck and that they never have that sized truck. We have a reservation # with the correct time and pick up location. She stated she didn't F 'ing know why and we would have to call U-Hual to find out. U-Haul stated that the reservation was made for this location at that time and that this morning it was changed by the location to Mary Esther the next town over that doesn't open for another 3hrs. If somehow a mistake was made that's fine, inconvenient but understandable. Her yelling and being completely unprofessional and incredibly rude was unacceptable. If she's an employee, I hope she moves into a non-customer service position elsewhere. If she is the owner I feel sorry for the community she's serving..Deplorable

I always rent trucks from this location. My experience has always been great. Wouldn't rent a…read moretruck anywhere else

Great service and awesome staff! Driving across the country isn't the easiest but Penske made it a…read moregood experience. The return was super easy at the Fort Walton Beach location and the staff very understanding. Will definitely go with Penske for now on.

These people suck the big one . They moved my reservation from 7am to 9 am without telling me until…read morethe night before. I had confirmed several times about my reservation at 7 am . It was vitally important to get the truck at 7 am because I had to prepay the movers at $100 n hour and had arranged for them to at my house loading the truck at 8 am . They just laughed and said oh well "THEY " moved you . Whoever THEY IS . I will go to this location again, and either should you.

Trucks are parked randomly around the lot, some taking up as many as 5 spaces, affecting other…read morebusinesses. When asked if they could be moved, the women in the Penske office said they didn't know how, they don't have a driver, etc. Poor customer service.

Amazing staff! They were very receptive to our needs. The U-Haul vehicles and trailer were in great…read moreshape.

We made an online reservation to reserve a 26' truck one way, picking up from Fort Walton Beach…read more(Dealer 325421) on January 24, 2020 and dropping off in Lawrenceville, GA (Dealer 300454). We picked up the truck as planned on January 24 at approximately 4:15 p.m. We took the truck to the first location and proceeded to load the truck. The next day (Saturday Jan 25), we attempted to head out to Atlanta and discovered that the truck wouldn't start. We called roadside assistance and they sent someone out to look at the truck at approximately 4:00 p.m. Roadside assistance indicated that the starter was dead. At approximately 6:00 p.m. we called Budget Truck to determine whether or not they had another truck we could swap out with as we needed to be in Atlanta ASAP. We called roadside assistance and was on hold for 74 minutes at which time a very rude supervisor named John R. came to the phone and told us that he could only speak to the person on the contract and that regardless, it wasn't his problem and there was nothing they could do as they needed approval from Budget Truck. We made another call to Budget Truck at approximately 8:00 p.m. at which time we were told that they were closed and that we would not be able to speak to anyone until Sunday Morning (Jan 26). Sunday Morning, At approximately 10:00 a.m., we were notified that there were no available trucks, therefore the moving truck that we rented would be TOWED from Fort Walton Beach, FL to Atlanta, GA (approx. 350 miles). The tow truck arrived and we proceeded to Atlanta at approximately 1:00 p.m. We arrived in Atlanta at approximately 8:00 p.m. (24 hours past our due arrival time). Due to the inoperable truck rental, the tow truck driver told us that he would have to drop the rental truck in the front of the house, we would need to unloaded the truck without being able to move the truck and then we would need to call Budget to come tow the inoperable truck. We unloaded the truck on Monday, Jan 27 and called Budget to come get the truck. We notified Budget that we had 2 additional storage locations in which we needed an operable truck to finish moving our household items. They brought us a different truck so that we could complete our move, however a move that should have taken 1 day, ended up taking 5 days. We called Budget customer service on Friday, January 31 to voice our concerns regarding this chaotic experience and was told that someone would call us within 72 hours. We received the below email and returned a call to Budget Truck on Monday, Feb 3. We spoke to Jason and he notified us at that time that our credit card had been charged an additional $426.76 on Feb 3, due to additional days being charged! He indicated that he would be able to refund the additional days as he saw in the notes that roadside assistance did not notify the receiving location the roadside delay. He also indicated that he could refund $90 of our original rental fee for any inconvenience your company may have caused. This is totally unacceptable!! As stated before, what was supposed to be a one day move with people waiting in Atlanta to help move our household goods, turned into a 5 day fiasco with myself and my son being the only people available to move due to your company not having a back up plan for mechanical issues. In my experience, engine starters do not just stop working all of a sudden. This leads me to believe that your vehicles are not maintained properly. In addition, I have read subsequent reviews that indicate that Budget Truck does not inspect their vehicles prior to renting. I understand that mechanical issues happen from time to time, however there should always be a back up plan in place for these situations. There should always be a swap out vehicle available so as not to inconvenience the customer as well as provide excellent customer service.

Be aware of this business! They will use enough gas to make the gauge read below full to call you…read moreback out hoping you don't come so they can charge you the $35. Had to drive 45 minutes one way back there to put 2.7 gallons of gas in the truck to avoid the charge. Be aware!!!

Very unprofessional! ZERO communication! Don't waste your time nor money! I spent $80 on an Uber…read morefor nothing!! Employee told me "he meant to call me". Blamed everyone else but himself!!! In addition I am supposably a plus one member... I'm only applying one star bc it makes me!

My wife's company reserved her a truck 2 days ago. We arrived at the rental location and do not…read morehave a truck for her. Now my wife's company and us are scrambling around trying to find her another another vehicle. Unacceptable