Billing department sends out a random text to say you have a bill. There is no link to the actual bill. I work in billing and was aware of what it was for, however, I find their lack of transparency and expectation that they could send me digital communication with out sending a paper statement unprofessional. They need to do better. I have also had to explain this to a friend as they had called this group multiple times just to be told they owed the balance and were not advised as to why. This was for a reading for a test at Hartford Healthcare. I never had this problem when Jefferson Radiology was doing the billing. read more