My recent experience with Advanced Radiology Consultants has been extremely disappointing due to…read moretheir current scheduling and insurance verification process. Before staff will even answer basic questions or assist with scheduling, callers are required to locate their insurance card and provide a verification reference number--every single time. This applies even if the patient has already been seen and the information is already on file. This policy creates an unnecessary barrier for patients and caregivers who are simply trying to coordinate medical care. Most healthcare offices maintain insurance information on file and update it when needed. Requiring patients to repeatedly produce the same details before even having a conversation is inefficient and not patient-centered. As someone coordinating care for a parent living with Parkinson's disease and significant mobility limitations, this process is especially problematic. When managing appointments for individuals with serious health conditions, the focus should be on facilitating care--not adding administrative obstacles just to speak with a staff member. With an aging population and increasing healthcare needs--particularly among baby boomers--systems like this will only create more frustration for patients and their families. I strongly encourage Advanced Radiology leadership to reevaluate this policy and implement a process that prioritizes accessibility, common sense, and patient care. Sincerely, David Vizcarrondo

Front desk is extremely unprofessional. The receptionists just chit chat and giggle as people are…read moretrying to check in. I don't know where the management is.

What a waste of time! The doctor was an idiott!!! I walked in and told him I have Waldenstrom which…read moreis a rrc we form oof blood cancer , and he said he never heard of this.. I guess I should have walked out at rHst beery moment but I was hopeful he could help. Waldenstrom is a rare blood cancer that caused aN increase In protein which causes the blood to flow slower I also was told years ago I have Raynaud Told him that I have leg pain, Last time of "attack" it turns out my leg was 3-4 degrees colder than my left: My legs feel cold as soon as I walk into the kitchen which is cold too begin with; Told him I was hospitalized for this; Neurologist in Boston said not neuropathy, nor radiculopathy; not peripheral neuropathy , His answer is, see a psychiatrist He said the other doctors must have been thinking aBout it bit didn't tell you What a blooming idiot!!! Wheeee in the world did he get his degree!!! He should be fIred

Horrible experience. Very unprofessional, had an appointment for 1:45pm left the office at 3:55pm…read more The only thing performed was an ultrasound(5 mins) that showed no issues. Which was great, but at the same time there seemed to be no solution to my issue other than "give it more time". They were backed up on appts and had me wait 40mins due to their lack of time management. Dr. Bowman was very short rushing the appointment. Felt like a complete waste showing up to this office. To top it off The staff also lacked basic courtesy to check in with me. I'm not sure if folks were just having a bad day but jeez what a waste of time.

The Tully Center has a good fitness center that offers both physical rehab options for patients as…read morewell as an indoor lap//walking track on the 2nd floor. In addition to free weights and a host of cardio/treadmills, they also have a heated therapy pool, sauna & steam room, and a hot tub. The water in the large lap pool is a bit on the cooler side though. Staff are always friendly at check in. The HFI (Health & Fitness Institute) parking is on the upper level & adjacent to the side entrance.

Taken in on time for a mammogram. The provider was professional and friendly. The whole thing took…read moreabout 20 minutes from my appointment time.

This was a nice and professional office to get a mammogram at. The check-in is efficient and…read morecourteous, and they offer pleasant private changing rooms. The tech was pretty businesslike when doing her work, but she was professional as well. Overall, while getting your breasts squished between panes of glass isn't the most comfortable experience in general, they do a good job of making it a s good experience as they can.

The staff at Norwalk Radiology Consultants were great, kind and compassionate, especially given the…read morechallenge of their system-wide network/servers being down on Friday for the entire day. The technicians who perform the imaging tests (Diagnostic Mammo and Ultra sound) were both very professional and understanding. When the results were finally available to be read by a radiologist 48 hours later, they contacted me first thing Monday morning. I appreciated their concern and prompt action to notify me. I thank them!

********** IF I COULD GIVE NRC 10 STARS I WOULD!!! **********…read more I am a senior who has been to dozens of doctors and and medical centers during my lifetime. Some were OK, while others were awful! By far, having my mammogram performed by Norwalk Radiology Consultants was the BEST experience I ever received. To begin when I called to schedule my appointment, a PERSON [Melissa] answered the phone. I mentioned that I did not have a mammogram in over 10 years. We discussed my Medicare insurance. I was informed a mammogram screening would be covered but that an ultrasound, if I wanted one, involved a fee since Medicare no longer covered it as part of a routine screening. I opted for the mammogram screening without the ultrasound. NRC immediately sent a thank you email to me for booking my appointment with them. They provided me with an electronic medical record release form that I forwarded to my prior radiologist. When I arrived for my October appointment, Trea and Erica warmly greeted me. I simply handed my driver license and insurance cards and I was set! No reams of paper nor e-forms to fill out. Rather I was handed a beautiful pink insulated tote bag. How very nice indeed! After a very brief wait (I arrived early for my appointment), Liza walked me to my private dressing room and then I went for my mammogram. Although my appointment was on a Monday afternoon, NRC called my home the following day at 8:59AM with my results. Wow, what service! In addition, my results were sent to my PCP. Super !!! When I arrived home, I turned on my computer and was pleasantly surprised to receive another "thank you" email for my visit. Finally, a hard copy of my report was received in the mail within 3 days. ========================================================= Ladies, if you are searching for a warm wonderful staff to perform your mammogram please call Norwalk Radiology Consultants, 203-276-4311 and set up your appointment. You will be so glad that you did! Indeed I am happy I came here. NOTE: the address is 148 East Avenue, Suite IM on the First floor ========================================================= Their website states: "Our professional staff serves patients with respect and compassion. Each member of Norwalk Radiology Consultants is committed to providing individualized attention to your specific exam needs, every step of the way." Thank you to the outstanding NRC staff: Trea Needham, Erica Davis, Liza Benetiz, Dr. Culver, and Office Manager Pooja Soni for providing me with an exceptionally warm and professional experience every step of the way! I look forward to returning to NRC for my next mammogram and I already told my friends about by visit.

I've been coming here for a few years I was shocked at how the front desk people have changed, so…read moreunfriendly, no eye contact, no personality , their interaction with the older customers was as cold and impersonal as can be , I thought the technician was very good and thorough but they never sent the report to my doctor , my doctor had to track it down from them so I would say the office people are ruining your business I may not go back

Been a patient at Rye Radiology for years for my mammogram, ultrasound and bone density tests…read more Staff is incredibly caring, knowledgeable and efficient. Many have been there for years and even the newer employees deliver the same quality of care.

I had an uncomfortable experience while calling to schedule an appointment. The front desk staff…read moremember was aware that I have a traumatic brain injury and short-term memory impairment, yet repeatedly questioned my memory when I was unsure of certain information. After I explained that I could not remember, I was asked, "You don't remember?" in a way that felt dismissive and insensitive. Patients with cognitive impairments should be treated with patience, understanding, and professionalism. The interaction left me feeling embarrassed and unsupported.

I would strongly recommend checking with your insurance before scheduling an appointment here. This…read moreis an outpatient facility, and we were not informed of that when booking. As a result, we were billed over $1,200 for the visit, which felt completely unreasonable for the services provided. Had we known the billing structure in advance, we would have chosen a different route for care. In our experience, you may be better off starting with your pediatrician or primary care provider, who can often evaluate and manage concussions or provide an appropriate referral without the surprise facility fees. Transparency upfront would have made a big difference.