We have had Ty at Sunset Pools as our "pool guy" since we moved to Columbia this summer. He is…read morecourteous, reliable and exceptionally pleasant at all times. Recently, we worked with him to transition our pool to a salt water system and install a pool heater as well. He was an amazing asset through the process, helping us to evaluate the options and ensuring that no bump in the road prevented us from our end goal. We are extremely thankful and pleased for Sunset Pools!

Complaint Summary: Unresolved spa leak, cracked concrete and…read moretiles, broken heater, and nonfunctional wireless system -- all left unaddressed despite repeated requests for service since 2022. Detailed Complaint: On July 15, 2021, we contacted Pete Alewine Pool and Spa for a consultation regarding the construction of our pool and spa. After meeting with Mr. Pete Alewine himself, we were informed by Stephanie W. that the project would not begin until the later part of 2022. Despite the long wait, we were confident that this was the right company for us and believed the quality and professionalism would be worth it. Our pool was eventually installed, and we were initially pleased with the work. However, only a few months after completion, major issues began to surface -- and despite numerous attempts to get them resolved, we have yet to receive proper service or follow-up. August 24, 2022: We contacted Diane B. to report a major leak in the spa, including photos. Diane promptly responded that Paul had reviewed the photos and that someone would come inspect the issue. No one ever came. September 8, 2022: The leak worsened, and the surrounding concrete and tiles began cracking. We reached out to Diane again with updated photos. Still, no one came. September 16, 2022: We contacted Diane once more for assistance. Again, no response or service visit followed. August 31, 2023: We reported further cracking around the pool and spa, likely caused by the ongoing leak. No resolution was provided. June 6, 2024: The heater, which was still under warranty, broke. It took over a year before someone finally replaced it. Throughout this time, I repeatedly called the company asking to speak directly with Mr. Alewine, but was told that was not possible. Each time, I was assured that someone would come out to resolve the problems -- yet no one did. July 14, 2025: I contacted Allison M. for a status update and provided new photos showing worsening damage. Allison said someone would review the photos and get back to me. September 3, 2025: I reached out again to Allison and Tim for an update. I received no response. It is now October 2025, and we are still waiting for someone to repair the leaking spa, cracked and uneven concrete, and damaged tiles. Additionally, we paid for the installation of a wireless connection system for the pool and spa, which has never functioned properly. To make matters worse, we continue to pay nearly $500 per month to Pete Alewine Pool and Spa for cleaning and maintenance of a pool and spa that we have been unable to use since August 2022. We have remained patient and loyal customers, choosing not to escalate the matter in hopes the company would honor its commitment to service. Unfortunately, after over three years of unresolved issues and unreturned communication, we feel we have no choice but to file this formal complaint. Desired Resolution: We respectfully request that Pete Alewine Pool and Spa: Immediately repair the spa leak, concrete, and tile damage. Ensure the wireless system functions as originally promised. Provide written confirmation of warranty coverage and a service schedule for completion. Consider partial reimbursement for the extended period of lost use and ongoing maintenance costs. Mr. Alewine, we chose your company because of your professionalism and reputation. We only ask that you uphold those same standards now by resolving these long-standing issues as soon as possible.

We went all over looking for the right available spa hot tub, we drove all the way to Georgia and…read moretried four different stores, to no avail. And then we decided to try close to home, so glad we did. Sales people are informative but not pushy, delivery and set up was a breeze. We were given the basic chemicals and was educated exactly how to maintain to absolute perfection. I was told if there were any concerns or problems to just contact them and they can solve our problems. Some of the nicest people I've encountered during a major purchase. I would highly recommend checking these people out if you are in the market. They have all different sizes as well as accessories. Thank you Pete Alewine Pool and spa of Lexington this will make a tremendous difference in our health. You guys are all awesome

Stopped in today to get my pool supplies check my water and get my pool sparkling for the…read moresummertime Griffin, pools and spas people make the difference grateful to have them as my pool store in Lexington

Great folks to work with. I recently bought a spa from them. Made the process very smooth. I would…read moreuse again.

Complete pool service was great and helped rescue my pool from the swamp it had become. They are…read morereasonably priced and great with communication

Tristan was AWESOME. Super friendly, efficient, and thourough. Our pump was not self- priming so we…read moreneeded service fast. He diagnosed the issue and explained everything so i understood the root cause. He even helped fix my schedues on the main panel that i clearly had not updated in far too long. It was a pleasure and THANK YOU for amazing service​

I needed a lot of flowering bushes, a couple of trees removed from my property, which this team…read morefulfilled. They also trimmed large branches from a magnolia tree and hauled everything away. My yard looks spectacular!

Jason and his crew did a phenomenal job with my above ground pool. I could not be any happier with…read morehow well they did. They answered all of my questions and I definitely recommend them for any of your pool installation needs.

Great service and beautiful products!!! They helped me create a fountain from one of their…read more decorative pottery pots. They have really unique pieces from antique iron gates to old ceramic pieces. I would call on them for any size job big or small.

Really helpful people here, and the setting itself is like a (large) beautiful garden tucked away…read moreoff a city street. They're well-equipped to help you with your needs, whether you're looking for large items (trees, bushes) for a landscape overhaul or just looking for a bit of color for your porch. It's peaceful just to walk around the area and see what they've got. The staff is great about asking if you need help or have questions: they're very knowledgeable. I'm new to this gardening zone and have had a lot of questions about what grows here. Their recommendations have all been spot-on. These are not big-box store quality flowers. They're robust and have that certain personality (gardeners know what I'm talking about!) that plants from nurseries possess. They have trees, bushes, mosses, annuals, perennials, succulents, and plenty of other things I'm forgetting. There's a greenhouse on the premises, and the entire place is decorated with unexpected found art. And they're a local business. If you still need convincing, they have a great cat.

They know chemicals for your pool. Our costs have dropped significantly because they know water…read moreand pool chemicals

They are very helpful and through and have been helping us manage our pool for several years. Their…read morestaff is very helpful and friendly too. Would not think of using anyone else.