Purchased a new signature spa and had issues with the electrical hook up initially. Electrician…read moresaid it was the spa and the spa guys thought that the breaker was bad. Spa guys came out and wired around the GFI and the spa worked fine, so back to the electricians :( Had to go out and buy a new GFI myself and have the electricians back out again to wire it in and voila, working hot tub ! So, it was a bad GFI breaker, brand new right out of the box. After reading reviews of them on Home Depot links, seems this is quite common with come of the cheaper GFI breakers. I paid for a top of the line Square D Non Metallic 50 amp GFI enclosure from Lowes and it worked great. So, thanks to Craig and the team there that did a great job and thanks for a great spa !

Great hot tub. Horrific customer service. Worst I've ever seen. Blocked me. Ignored texts. Amateur…read morehour.

They have not even finished the complete service but they already have turned complete green water…read moreto crystal clear. The company is top notch and you pay for each service as done . We will definitely continue to use them. Thumbs up to all the crew.

I would not recommend this company…read more Our first interaction with the husband/owner was positive. He seemed genuine, told us our pool was in great condition, recommended we buy a pool robot, and suggested monthly maintenance. We followed his advice immediately and hired them for ongoing service because we trusted what he told us. Unfortunately, the actual service and communication after that were extremely disappointing. After a May cleaning, our pool turned green the very next day. They came back, added chemicals, and the pool was no longer green, but it stayed hazy and never seemed to be fully corrected. We continued paying this company for services over several months, often paying more than what appeared to be their monthly rate, yet we never received clear service reports, explanations, or a real plan to fix the ongoing issues. At one point while we were out of town, their pool maintenance person turned on our water hose at the pool and never told us. We have a recording showing this. No report was provided and no notice was given. Had we not come home the next morning, the situation could have become a much bigger problem. That should never happen without notifying the homeowner. The final straw was when my husband asked them to come clean the pool. They came out, but when he got home, the pool looked the same. He sent photos and raised a valid concern. Instead of responding professionally, the wife/owner became defensive, rude, and disrespectful. The next morning, before I had ever spoken to her, she texted my husband referring to us as "you people" and called us "horrible and disgusting people." When I spoke with her for the first time on Friday, June 26, 2026, around 8:35 a.m., she was condescending and dismissive. I asked to speak with her husband, and that request was ignored. This company was paid for months, provided poor communication, failed to resolve the pool issues, gave no proper reports, and handled a legitimate customer concern with insults instead of professionalism. Based on my experience, they are not reliable, not transparent, and not a company I would trust with my property again. What makes this worse is that we had not spoken to, confronted, or mistreated any of their employees or contractors during these visits. Most of the time, we were not even home when they came. This was the first time either of us directly raised a concern with anyone from the company, and up until that morning, they did not even have anything from me beyond my email address for payment. Instead of addressing the issue professionally, the owner became hostile, told us to "find another company," accused us of treating them "like crap," and then called us "HORRIBLE people" and "disgusting humans." That is not acceptable behavior from any business owner. We paid this company for months, received no clear reports, no consistent communication, and no real resolution to the pool issues. When we finally questioned the service, we were insulted and blocked. Based on this experience, I would not trust this company with my property, my money, or basic professional communication. Update: After my review, this situation escalated even further. The owner came to my home uninvited over a disputed $343 bill for services we believe were not properly rendered. She banged on our door, recorded me and my minor child during a his diaper change while inside our home, and continued demanding payment instead of handling the dispute professionally. During that same visit, she also punched in a car mirror in our driveway with her hand. I am posting the photos/videos so people can see the behavior for themselves. After we sent a clear no-contact message stating that any billing dispute needed to go through proper legal channels only, the company contacted us again and threatened to put a lien on our home. This has gone far beyond poor pool service. In my opinion, this became intimidation over a disputed charge. A business owner should not show up at a customer's home, record their family, touch someone's vehicle, and continue contacting them after being told not to. I stand by my review and have preserved all documentation.

We were having a really hard time getting our pool ready this season and had Brett recommended to…read moreus. He came out and gave us great advice and recommendations. We thought we needed the sand in our filter switched out and instead of just jumping at a chance to make money he let us know our filter was still working as it should be and taught us a few things to help it function better. We were also interested in converting to a salt pool and he was able to do this for us pretty quickly! Would definitely highly recommend and have him back for any of our pool needs.

Brett was phenomenal! He jumped in and helped me sort out my pool issue before I destroyed all of…read moremy equipment. Very professional, helpful, patient and prompt. We all need a Brett in our lives!! Thank you.

For supporting a commercial pool with active CPO's.. this place is hard to beat when it comes to…read morethe experience brought to the table by the store manager. Betty has help keep our operations at top shape with minimal down time for our customers. We have tackled phosphates, metal in the pool, nitrates, flocking when needed, alkalinity adjustments, and calcium hardness corrections... each time corrective actions are spot on.... -Kenny Nicholson Director of Engineering Doubletree by Hilton Hotel, Columbia SC

This is where we go for pool supplies. They are helpful here. Prices are as good as pool prices…read moreget :) Not but one or two workers there, so you may have to wait. But once you get the attention of the help, they are knowledgable and helpful. Parking not abundant, as they are in a busy shopping center.

My pool was a dark, dark, green with hundreds of frogs, frog eggs, spiders and very large Alien…read moreCreatures living in it. Jamie came out, took a look, gave me a quote and it only took him 3 days to get my pool crystal clear. I couldn't be happier with the service given. I'd recommend Ellenboro Aquatics to anyone who needs servicing. JOB WELL DONE!

From the owner: Ellenboro Aquatics is here to take care of all your aquatics needs. We are cpo certified with alot…read moreexperience in hot tubs and how to maintain and repair them. We specialize in water balance and getting the best quality water your pool or hot tub has to offer.

We were losing water and needed a repair. We called around for some quotes but we always end up…read moreback at Hydra. Not just because we bought our pool and hot tub from Hydra, but because they consistently have the best service. Mike, their service technician, responded quickly to our concern. He came out and was on time. Unfortunately, that morning, an animal decided to go for a swim and didn't make it out alive. Due to this, we had to reschedule and Mike made it a priority to get back over ASAP - once we shocked the pool! He came again, on time and prepared and fixed the pool. Right in time for the last day of school! Thank you Hydra - Thank you Mike

Mike Wilson was amazing! Very communicative, efficient, and friendly. I just moved into a new house…read moreand he helped give me clear direction on the state of my hot tub.