I appreciate Garrity's help on a complex matter, where they were able to get a home/auto rate lower…read morethan what I was even targeting! Thank you!

I can't say enough wonderful things about Garrity. Specifically Darren Pagliuca who has been the…read moreaccount manager for my mother and I and he has gone above an beyond to be wonderful. His communication is clear, he's informative, makes sure we understand the full scope of each situation, and he always takes my call! Top notch customer service!

I have been a customer for over 20 years, since they were Lexx insurance. I recently had a terrible…read moreexperience with the Concord office. It's taken them over a month to move offices. In the meantime I've been trying to get in touch with someone to go over my policies and make some changes. No one will call me back. Not Taylor, not Sean the office manager...I even tried to get an appointment at the Cambridge office and no one called me back. It's pretty obvious they don't want my business. I'm in the process of changing agencies. I don't recommend them at all. So almost immediately after posting this review I got a call. The next day I had an appointment in the office and we went over everything and they ended up saving me a few hundred dollars. Great. Fast forward to this morning . I need a home owner policy for another property. After several attempts at calling I finally got someone. They took my information and said someone would call me back in 20 minutes. It's been several hours now and still waiting. I'm unable to get anyone on the phone despite repeated attempts. It's like they don't want/need my business. I'm sure I'll get a call after I post this. Really sad it has to come to this. Oh and I also stopped by their Concord "office" since it's on my way home. Lights out and locked up tight at 4 pm.

I have been a customer for 20 yrs now and have noticed that the cost is going up consistently every…read moreyear for the same type of coverage & poor customer service. This year the cost for my auto policy is up 30%. I am a safe driver with no tickets and low miles. Further more I have the umbrella that covers house & cars. This happened in the last 2 years too and I had to call the agents constantly to have the cost checked and corrected. It took a long time & lots of follow up to get it reimbursed. This year I accidentally found out after several calls that the last agent left, not that she was very responsive. It is time to look for a different company.

Paula and her agents have offered me the most attentive, professional, and believe it or not -…read moreCARING service over the past 40 years. If you are like me, dreading dealing with the mega companies and their online bots and farmed out customer service agents whom you will never reach again, this gem of a business is a godsend.

Pella is the best insurance agency I have ever had. The staff are friendly and do all they can to…read moreaddress your needs. I use them for both home and auto-- they provide excellent service without delay. I have yet to have any negative experience with them. I highly recommend Pella Insurance.

Run to this place ASAP! I saved $800/year on my auto insurance by switching to a policy that Liz…read morerecommended. Seriously WINNING. The staff is super nice, cozy environment and overall great experience. THANKS AGAIN LIZ--my bank account has never been happier Also, Say HI to Jane while you're there. She's also a gem.

Delaney is the best. There are a lot of nice people who work for this agency. I've been going there…read more30 years

Stephen was extremely helpful in switching my home, auto, and umbrella to a new insurance company…read more He got us a fantastic rate that was way cheaper than what we were paying previously. He did all of the leg work with setting up the new insurance and cancelling the old one. He asked the right questions to get the rate as low as possible and told us what are good options vs costly less utilized ones. Super responsive via email, even writing to us on a Holiday. Made it so easy. Can't say enough positive things about the experience.

Came to notarize a document, was in an out in less than 10 min. Super easy, way better priced than…read moreUPS and convenient

Eagle Trust has wonderful, hardworking people (who pick up the phone! promptly reply to email!) and…read moreI have trusted them to with my car insurance (and now condo insurance) for years. Thank you to Cindy for always taking the time to look up the best rates and sending over my policy while traveling (such a fast response). Highly recommend!!!

I have been working with Eagle Trust for the last 6 years, since I moved to the Boston area. Ivone…read morehas helped me numerous occasions change, renew, and update my auto and condo insurance policy. She consistently got me the lowest quotes compared to insurance giants like Progressive and Geico and even got me significantly lower rates than other agents in the area. I recently moved away from Boston and Ivone is still helping me with insurance for my rental property in Boston. Thank you, Ivone and Eagle Trust for all your support the last several years!

I've had this same company for my car insurance for the past 10+ years, as long as I've been…read moredriving! Jackie Norton is incredibly helpful and easy to talk to, she's previously insured my whole family and has really gone the extra mile for us over the span of our relationship. I highly recommend her as an agent.

Agency Owner and Agent Jacqueline is very experienced knowledgeable and professional. A+read more

Super helpful! Compared rates for me and showed me the best path forward. Very knowledgeable and I…read moretrusted I was getting the best deal.

Dick Egan was able to save us close to 50% on our (3) auto insurance policies…read more He's very professional, and has followed through on all interactions in a timely and satisfactory manner. We recently had to swap registrations & plates between cars, and Dick made it a breeze. Highly recommend !

Inhumane treatment. They cancelled my car insurance at the worst time humanely possible when I have…read morea sick child with RSV and a job to go to. Their reason was my record "isn't good" yet all I had in the past 3-4 year span was a couple speeding tickets, a passing violation while being late to work due to a snail driver going under the speed limit and hitting a park car at fault being overtired from work. If I had several major accidents or if that was a hit and run then I can understand but I'm very responsible and never had severe accidents in my life... all it took was for them to disqualify me over hitting a park car. Now I've got to drive over an hour in a couple days per RMV orders to take a safety course to avoid a suspension of my license and now I cannot even drive there to avoid losing my license, damned if I do damned if I don't. They seem so uncaring about my situation, they can't walk in my shoes how much impending doom I've got going on and can't even drive my sick child back to the ER if need be. Now I'm struggling big time to find another insurance policy all of the bigger companies won't take me over this abrupt cancellation and we never had a non payment once!! Awful treatment here DO NOT RECOMMEND!

Wonderful service that I've never had anywhere else. The most friendliest and caring staff who…read morealways answer my questions. Could never ask for a better insurance company and I will always recommend them to anyone I know.

Best agency ever. family owned great pricing and service. I would never shop anywhere else!!!!!read more

Sadly we've had to interact often with our auto insurance carrier, we have 4 cars and some bad luck…read moreover the last 2 years. The claims were all handled by Liz who made the process as smooth as possible. Connolly is all about personalized service and they do a great job - whether it's handling all the DMV paperwork/registration for a new car purchase, or recommending a body or auto glass shop should the need arise. Give this small business a try - you will not be disappointed.