I have been a customer for over 20 years, since they were Lexx insurance. I recently had a terrible…read moreexperience with the Concord office. It's taken them over a month to move offices. In the meantime I've been trying to get in touch with someone to go over my policies and make some changes. No one will call me back. Not Taylor, not Sean the office manager...I even tried to get an appointment at the Cambridge office and no one called me back. It's pretty obvious they don't want my business. I'm in the process of changing agencies. I don't recommend them at all. So almost immediately after posting this review I got a call. The next day I had an appointment in the office and we went over everything and they ended up saving me a few hundred dollars. Great. Fast forward to this morning . I need a home owner policy for another property. After several attempts at calling I finally got someone. They took my information and said someone would call me back in 20 minutes. It's been several hours now and still waiting. I'm unable to get anyone on the phone despite repeated attempts. It's like they don't want/need my business. I'm sure I'll get a call after I post this. Really sad it has to come to this. Oh and I also stopped by their Concord "office" since it's on my way home. Lights out and locked up tight at 4 pm.

I have been a customer for 20 yrs now and have noticed that the cost is going up consistently every…read moreyear for the same type of coverage & poor customer service. This year the cost for my auto policy is up 30%. I am a safe driver with no tickets and low miles. Further more I have the umbrella that covers house & cars. This happened in the last 2 years too and I had to call the agents constantly to have the cost checked and corrected. It took a long time & lots of follow up to get it reimbursed. This year I accidentally found out after several calls that the last agent left, not that she was very responsive. It is time to look for a different company.

When I moved back to Massachusetts and no longer had a local agent, my car salesman suggested Koch…read moreProtect Insurance Agency. From the moment I called, Sherry Dutton was absolutely amazing. She quickly helped me secure the proper car insurance at a fair rate, making the process seamless. I was so impressed with her professionalism and attentiveness that I later reached out to her for homeowners insurance. Once again, Sherry exceeded my expectations. She took the time to understand my needs, communicated promptly, and found the perfect policy for me. I couldn't be happier with my experience working with Sherry and Koch Protect Insurance Agency. I highly recommend them for their outstanding customer service, professionalism, and dedication to finding the best insurance solutions.

From the owner: We are an Independent Insurance agency located in the greater Boston MA area with multiple…read morerooftops. This means that we can shop 16 different insurance carriers to find you the best coverage at the best rate in your local area. We have a team of over 20 licensed agents that work around the clock to provide you with the best coverage for your auto, home, umbrella, life, RV, boat, commercial, and pet insurance. We believe that an Agency's job is to provide you with the best customer service, best coverage at the lowest shopped rates and maintain all your accounts year in and year out. Our customers enjoy our top tier services, quick responses, open communication via text, email and phone as well as our expertise and advise on what insurance products best suit their needs. Join the Koch Protect family and have all your insurance accounts taken care of by a team of professionals today.

I am very impressed by the timely response I get from dealing with Middlesex Insurance. Dariana is…read morevery professional, knows the insurance industry, and has great advise. Her quotes are competitive, and she gives you information as to why you need the coverage. I am very happy to work with her and Middlesex Insurance.

I've had this same company for my car insurance for the past 10+ years, as long as I've been…read moredriving! Jackie Norton is incredibly helpful and easy to talk to, she's previously insured my whole family and has really gone the extra mile for us over the span of our relationship. I highly recommend her as an agent.

Agency Owner and Agent Jacqueline is very experienced knowledgeable and professional. A+read more

I went here to renew my license and upgrade it to a REAL ID. The two staff members who helped me…read morewere friendly, professional, and efficient. Much better than going to the RMV! Closer to my house, too. Remember to review the list of docs you will need before you go. If you don't bring the necessary paperwork, the staff can't help you - they are not allowed to make exceptions to the law. So carefully read the information provided by the RMV before you go and you shouldn't have any problems.

Came here to renew my driver's license and it was a breeze. I was in and out with minimal wait and…read morethe staff was very pleasant and professional. They did try to sell me a credit card which I don't love but other than that, it's a much better experience than having to wait forever at the RMV.

This place is your one stop for insurance. They do my house,…read morecars, and my boat. They also handle my business insurance as well. They're always friendly and know their business very well. You are more than just a number to these folks..

Best agency ever. family owned great pricing and service. I would never shop anywhere else!!!!!read more

Sadly we've had to interact often with our auto insurance carrier, we have 4 cars and some bad luck…read moreover the last 2 years. The claims were all handled by Liz who made the process as smooth as possible. Connolly is all about personalized service and they do a great job - whether it's handling all the DMV paperwork/registration for a new car purchase, or recommending a body or auto glass shop should the need arise. Give this small business a try - you will not be disappointed.