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    Middlegate Burnaby Dentist

    5.0 (5 reviews)
    Open 10:00 am - 6:00 pm
    Updated 2 weeks ago

    Services - Middlegate Burnaby Dentist

    Cavity treatment

    Dental exams

    Tooth filling replacement or repair

    Teeth cleaning

    Middlegate Burnaby Dentist Photos

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    4 months ago

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    6 years ago

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    7 years ago

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    7 years ago

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    8 years ago

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    Arcola Dental

    Arcola Dental

    1.0(1 review)
    0.1 km

    Today I had a terrible experience with the dentist Dr.Kwok…read more Because of past experiences with tooth extraction I suggested that I was sedated for a back tooth extraction I was scheduled to have done today. Dr.Kwok insisted it wasn't necessary and convinced me using photos and examples to carry on with the surgery. As I expected, the extraction was not possible as it was impossible to put the nerve to sleep, at the end it was surmised that there must be an extra nerve somewhere and finally the operation was terminated part way through. My mouth was stitched up and I will have to see a surgeon quickly as my tooth has been ground down somewhat and is loose and very painful. I was shocked mostly at the doctor's attitude about what was happening, it was almost unbelievable. His priority is clearly not my tooth or condition, they sent me off without a surgeons appointment. Not any sign of an apology for what had happened although clearly I had warned the doctor and staff that I should be sedated. They even insisted on charging me for the cleaning they did right before the botched extraction, so I ended up paying them money for the privilege or tearing my mouth up, stitches and all, for no reason. As well I knew the freezing wasn't taking and told him several times throughout this painful 45min/1hour experience and each time he dismissed and ignored me until finally upon trying to extract he could see I was serious about the pain. This was not the worst part really of this appointment though. I went back to the office, along with my wife who is quite a fair minded person, to discuss the situation and see if we couldn't make it better. I really didn't want to leave Arcola as my family has been there for a while. From the conversation it was made even more clear how little I was valued as a regular customer as Dr.Kwok's attitude throughout the entire discussion was surprisingly aloof. He argued using semantics and was entirely self-serving and inauthentic. Like talking to someone in bad faith he was dishonest several times during our discussion. I went into the discussion thinking it would be easy to rectify the situation, I didn't want anything really but an apology and some better after care for the situation he left in my mouth. However, I left there feeling that the man I once respected was a weasel completely, and much more petty than I assumed. Dr.Kwok hurt me physically today unnecessarily, did not successfully complete an operation that he insisted on doing against my suggestion. He then did not apologize for that or accept any accountability at all. He then charged me money for my visit.He actually said "but the cleaning was successful". I said "Yes, I suppose except the blood in my mouth currently". I personally believe, after my discussion with him today, that he is dangerous to customers potentially and basically his niceness is completely fake. He hurt me quite badly today and very obviously cares less. So I highly suggest finding a better dentist that will at least acknowledge when things don't go as he planned.

    Middlegate Burnaby Dentist - cosmeticdentists - Updated May 2026

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