They have absolutely ruined my car. I first took my car to get it looked at because I had just bought it from a private dealer and wanted to make sure everything was good. Midas gave me a whole list of things that needed to be fixed which was a total of $2k in repairs. I believed them even tho the car was showing no signs of having problems. I took my car in a second time to have the brakes changed since they said they needed to be replaced which was a cost of $540, when I got my car back I started noticing a weird sound coming from my tires. I then brought my car in again to get the thermostat and cam shaft sensors fixed since they said it needed fixing, I told them about the sound I had been hearing in my tires ever since they changed my brakes and they said they will take a look at it. I took the car in at 1130 and waited all day, it wasn't until 5pm when I went back and asked for an update and they then told me that they broke something in the car so the car had to stay overnight because it was going to take a while to get the piece they got stuck in there out. They gave me a loan car at no cost and was told I can pick my car up the next day. The next day I went and paid $909 for those repairs, they told me nothing was wrong with the brakes so I took my car home but I noticed the sound on the tires got way worse. When I turned on my car the next time after taking it home, my car was having trouble turning on. I took the car back to Midas to get it looked at because that sound in the tired was horrible and my car kept sputtering trying to turn on. They told me they took the car apart and nothing was wrong with the brakes again but that they found a new issue with the car that was going to be a $1k repair. The day after they checked the car, I am driving down the freeway and my car starts beeping and a light turned on in the dash so I immediately pulled over and noticed smoke coming out of the front of my car. We were ready to get the car towed when luckily a police officer pulled behind us and took a look at the car and noticed the tube that connects the coolant to the engine was not plugged in which caused all of my coolant to leak out. My car was not perfect when I took it to Midas but ever since they touched my car, my car has been worse off. I genuinely feel like they have been ripping me and my husband off, and rather than fixing things they told me was wrong, they have broken my car. read more

Terrible service. 13+ hours on what was promised to be 3-4 total. Watched the mechanics dance around the bay more than work on my vehicle

This Midas is such a great mechanic shop! They helped me when I needed it the most, Jason is the best and super understanding! Highly recommend this shop to anyone in need of urgent work, their get back time is amazing and communication skills! Will definitely be coming back for any future work needed! read more

great service for my RAV 4 ! I was super stressed out about my car and the car technicians took great care of my car. The front desk was also very organized and friendly. read more

I needed an emissions test which costed about 125 at redstone , to test your vehicle not to fix it . but midas on watertown Rocky the mechanic gave me a break he brough me in on lunch it only took about 20 min and he diagnosed the problem helped me fix it then didnt even charge me a dime. TO ROCKY THANK YOU read more

Took our Jeep in for an issue with the evap. Great customer service and friendly staff. Jeep was ready to go quickly! Would recommend Midas to anyone who wants a place where they know what they are doing! Very professional! read more

Brought my car in with an oil leak and i was i and out really efficiently. They took care of the whole problem and were very kind. Christian and Rocky are awesome and I'm actually headed back today to have my other car serviced too! The technician was also very friendly and seemed to be having a great time repairing the vehicles. Top notch!! read more

My hubby took my car in because we were having an issue with our brake lights and the staff was so helpful! Some mechanic shops will try to scam you to pay for thing you don't need we had no issue with that here they're just amazing. Ask for Jason he was fast and so very helpful! read more

They took me in last min (I had an appointment with different company. They said they would be able to get to my appointment after I arrived at 1000 am). I needed all 4 brake pads and rotors. (I've known it for months now). They still showed me exactly what I was paying for and other things I needed to be aware of. Honestly, it's been the best experience I've had getting my car fixed ever.... I didn't feel cheated or lied to at any point. It was like your family, I will be coming back here from now on. read more

Always took our Subaru and Toyota here for oil changes and any other services needed. Rocky was always very friendly and genuine. He wanted to help in anyway he could. Never had any problems here. They even replaced our air conditioner that was under warranty with Subaru since they were a certified Subaru repair shop. I really miss this place since we have moved out of state. One thing I like is they take you back and show you any problems while the car is in the lift. They explain in clear terms what's going on and give you a quote. Awesome service! read more

I am extremely satisfied with my service here! The employees were very cheerful and seemed to genuinely care about my car trouble.

I have been to Midas in Watertown, NY two times so far. Both times I was very happy with my car service as well as the customer service. I am not much of a car person and so having my car checked always gives me anxiety at the fear of an employee trying to sell me unnecessary services. At this Midas, they take care of what needs to be taken care of and are honest with you about the needs of your car. So I will definitely be using this Midas for the remainder of my oil changes and car checkups while I'm in Watertown, NY! read more

Had a question, answered it! Pulled the car out, had another question answered it! Brought me my keys and one more question, already had the answer and had it done with the job! Amazing service! Upfront, honest, and sincere. Wouldn't take my vehicle anywhere else. Thank you Jason and Rocky for dealing with me read more

Jason helped me with everything I get so anxious when I don't understand things but he helped me every step of the way and walked me through everything that was going on with my jeep he didn't try and sell me things I didn't need or make up nonsense he was straight forward and honest I will be using Midas for all my needs read more

Similar to Annette's post. Owner actually helped us out of a bind. Obviously committed to customer service. Above and beyond the norm.

While traveling to Canada the window on my van abruptly broke open. Jason immediately came up with a solution to keep it closed and I was quickly back on my journey. Couldn't be more appreciative. read more

Awesome service...jason and his crew were super helpful..i got stranded,ad they helped me right away...can only recommend. Thank you so much! read more

Great people! My windshield wiper fluid wasn't coming out during my road trip to Montreal so we stopped into Midas hoping they could squeeze us in. They had the problem fixed in 10 minutes and didn't charge me. Excellent experience! Rocky the manager was really helpful read more

I'm a retired disabled man from Colorado visiting my son In Watertown NY. My car developed a rhythmic thump in the drivers side front wheel and I was very concerned about driving it 1900 miles back to Colorado. The people here got it checked out VERY quickly and it turned out to be a minor adjustment which they did immediately and got me back on the road safely. Top notch service and the friendliest people you could hope to do business with! Highly recommended! read more

They're awesome! Customer service is great! The oil change was fast and inexpensive, and they let me know what work only a dealership can do, so I don't void my warranty. Highly recommended!! read more

They did a great job. I went in for an oil change and I just told them that my truck was pulling to the right. They check my tire for free and repaired it. Just make an appointment ahead of time and you will be in and out. Great environment. read more

The fuel pump on my truck died and I had to have my truck towed from the side of the road. I had it towed to Midas and they verified it was indeed my fuel pump. They replaced the fuel pump June 2016. Since then I have had issues with the fuel sender (gauge) not working properly and the truck not taking fuel at a reasonable rate (barely trickles into the tank). I have taken it back for both issues, they "fixed" the fuel sender (it now registers but moves very slowly after filling) and claimed that there was nothing that they did that would cause the fuel not to flow into the tank at a normal rate. I have been unable to find the issue and am now looking at replacing the $900 fuel tank because it still will not take gas. read more

Bought a new 2016 Honda CRV in January 2016. This past summer while getting an oil change and breaks checked Jason mentioned that my tires were bad and he recommended a set of tires that he sells. Today was the first real snow and my car handled perfectly with the new tires. Thank you for your recommendation. Been going to Midas for at least 20+ years. They all are awesome and the service is impeccable. read more

Arrived 11 minutes prior to closing and they did not want to do an oil change. I don't recommend this place. There are multiple other places that will take customers up to closing. I only came here because my normal place is closed on Tuesdays. read more

Good clean facility, good customer service. Wait time could be a little long, depending on your issue and how many other customers are there. But they are good at communicating progress, and quick turnaround if parts need to be ordered. Thank you Rocky and crew for keeping our vehicle safe on the road! read more

Very professional service! I walked in for a muffler repair and less than an hour repair was completed! Awesome and professional service! I was waiting on my truck for repairs and I cannot help listening to Jason interact with customers he is really professional and considerate of his customers. I highly recommend to see Jason at Midas for all your vehicle repairs! Midas is my first choice for all my vehicle repairs! read more

Nice, friendly and efficient. Checked my vehicle over and fixed a problem I was told nothing was wrong with when I bought my vehicle. Having a 60 day warranty might seem like a disaster but knowing Midas is here I'll be back for my other needs :) read more

Midas broke my car!!!!!!!!! They broke my new car oil filter ring and oil leaked for a month. I went to Midas to fix my car but they say all is not leaking and they didn't do anything wrong. The engine oil keep leaked and I had to pay $80 in dealer serveice to fix the problem. The dealership told me to go to Midas in watertown, NY to reimburse fee because it was clearly Midas mechanic's mistake. Midas refused to refund money. read more

Expect to make appointments for anything and everything. I called to ask about a simple oil change and they gave me a date over a week out. If an oil change is difficult I can't even imagine waiting to get anything fixed here. read more

Great Experience! Our vehicle was seen promptly, repaired quickly, and communication was excellent. Employees were incredibly friendly, and went out of their way to be helpful. I will be using them again for an issue with my second vehicle, and I have every confidence that it will receive the same attention and quality service. read more

Great experience. I went to a Midas further downstate prior to this one in Watertown and the people at the first location immediately gave me the wrong impression. I decided to give the Midas name another try after reading the great Yelp reviews on the Watertown location and am very happy that I did so. They were very honest and helpful about how long/how expensive it would be to figure out why my check engine light was on, whereas the location downstate was very wishy washy and quoted me an outrageous price for diagnostics alone. This location even agreed to let me go purchase my own parts from elsewhere if the problem was going to be an expensive one. The issue ended up being a quick fix, however, and the guys in Watertown had me in and out in no time with an extremely reasonable price. I highly recommend this location! read more

Compared to other chains that I've been to these guys are awesome. They seem to do pretty much any repair. I drive an older vehicle and use it for work so have service done a lot. The owners are brothers and are actually who run the shop. Will keep going back when anything is needed! read more

just got stationed at drum had to get a few things fixed on my truck. i called around and priced 4 different shops and midas' prices were lower on each item. read more

So I'm a dealership service person all the way! But recently relocating to Watertown I needed some EMERGENCY brake work done and when I looked up local places, Midas on Arsenal popped up with a 5-star rating! Christian at the front desk was VERY helpful and professional! I took my car in for an estimate and Rocky called me back with the details. Being that I've only ever taken my Highlander to my service department in MD, I called my Service Manager back home and went over every detail including the cost! He validated every single detail and said the price was right in line! I relayed this to Rocky along with my fear of anyone other than my service dept doing any work on my car and he was patient and understanding and extremely professional! My car was ready the same day and running perfectly! :) Thank you Rocky for your attention to detail, professional demeanor and amazing customer service! You have a new loyal customer, for the 3 years we're here! :) read more

I took my car in for new rear brakes. Dealership said I needed new pads and quoted almost $300 for job. Midas was $99 new brakes and installation. Rocky, the manager, called and said I didn't in fact need new brakes, I only needed them cleaned and adjusted, total was $49. Very honest people--they could've just replaced brakes, charged me $99 and I wouldn't have know the difference. As a woman honesty is valued in the car industry since we typically don't know much about these things. I feel a world of difference in my brakes and I will be back for other service! read more