This is a great location. Brought my BMW 128i in for an oil change. The team was efficient, and…read moreprofessional, and fun. Pricing will always depend per vehicle but you can't beat it with the speed.

This Valvoline location has been my go-to for oil changes since 2010 or so! Yes, they do get mixed…read moreup sometimes. And they'll try to push random maintenance on you. That's just what oil change places do. So I'd recommend paying attention and asking questions if you're worried. There's another review that says you should just watch a YouTube video and learn to change your oil yourself. That's also probably true. But I don't mind spending a little extra money and energy to not have to climb under my car and deal with it. If there's a service you don't think you need, turn it down. I actually tend to turn down even their basic light inspection. It's just a way for them to kill time while they set you up. It's ok to say "Ok. Thanks for that recommendation on the maintenance. My mechanic will check it out later." Or "Don't worry about the air filter. I just had it changed." I really can't recommend another oil shop that's consistently able to get my oil changed in a timely fashion and without much confusion. And every vehicle I've put Valvoline oil into has run well over a 100,000 miles without much of any hitches.

It's a busy place, but they're friendly, knowledgeable, and do quality work…read more The appointment function, on the main company's website, is a little confusing, but it's not this location's fault. I've always been able to rectify any issue, plus, if the time I set up conflicts with the local business, they are quick to call and adjust.

Always great service, honest and reliable! My husband and I both come here for the maintenance on…read moreour vehicles. I even used the Goodyear in Albany for my daughter in college at Ualbany and they were just as trustworthy!

UPDATE Why is "the…read moreowner" asking me to call him instead of writing here at Yelp? What is he afraid of? If I did call, I would record the call as I have every legal right to do in New York State. I do that all of the time with fraudulent companies. When Mavis fraudulently repaired my front brakes, I spoke with the Regional Manager by phone. He denied any culpability. Then, I filed a complaint with the DMV. They did nothing because I had asked that Mavis be closed down. Since the DMV could not close them down without numerous complaints, they dropped it. So, everyone who reads this and has been defrauded by Mavis, file a complaint with the DMV. If enough people file complaints, New York State will take action against Mavis' huge fraud. Let's band together to stand up for our rights and stop Mavis from hurting people. As I said, people's lives could be at risk. --------------------------------------------------------------------------------------------------------------- I had brought my car because I heard a small noise. So, when they got around to it, they pulled the front wheels and showed me my brakes. As I said, they were fine. About a year later, I was still hearing a noise. I finally found out what the noise was that I originally went to Mavis for. It turns out that it was the rear brakes. Mavis never even checked them. I have been riding on the original rear brakes since I bought my car. My car is a 2012 Toyota Yaris. When I told the new service center about the noise, they figured out over the phone what was wrong and then told me to drive very carefully because this could be dangerous. When they took the wheels off and opened the drums of my rear brakes, I asked to take pictures. They let me do so. Everything was rusted down to nothing. So, Mavis let me drive on these and instead repaired what did not need to be repaired. This is outrageous! I warn you DO NOT GO TO MAVIS DISCOUNT TIRE for your own safety. They are a very poor excuse for a repair shop. Going to Mavis can risk your safety or even your life. Check out my pictures of my rear brakes. Mavis never even looked at them. They were too busy trying to find an excuse to charge me lots of money for something that didn't need to be done.

My mother recently went here for a car inspection. She was told she had a broken strut and it…read moreneeded to be replaced for at least 500 dollars. A mechanic even had her look up at the car. My mother said she didn't believe the person, took it elsewhere, and the vehicle and inspection went just fine.

They have absolutely ruined my car. I first took my car to…read moreget it looked at because I had just bought it from a private dealer and wanted to make sure everything was good. Midas gave me a whole list of things that needed to be fixed which was a total of $2k in repairs. I believed them even tho the car was showing no signs of having problems. I took my car in a second time to have the brakes changed since they said they needed to be replaced which was a cost of $540, when I got my car back I started noticing a weird sound coming from my tires. I then brought my car in again to get the thermostat and cam shaft sensors fixed since they said it needed fixing, I told them about the sound I had been hearing in my tires ever since they changed my brakes and they said they will take a look at it. I took the car in at 1130 and waited all day, it wasn't until 5pm when I went back and asked for an update and they then told me that they broke something in the car so the car had to stay overnight because it was going to take a while to get the piece they got stuck in there out. They gave me a loan car at no cost and was told I can pick my car up the next day. The next day I went and paid $909 for those repairs, they told me nothing was wrong with the brakes so I took my car home but I noticed the sound on the tires got way worse. When I turned on my car the next time after taking it home, my car was having trouble turning on. I took the car back to Midas to get it looked at because that sound in the tired was horrible and my car kept sputtering trying to turn on. They told me they took the car apart and nothing was wrong with the brakes again but that they found a new issue with the car that was going to be a $1k repair. The day after they checked the car, I am driving down the freeway and my car starts beeping and a light turned on in the dash so I immediately pulled over and noticed smoke coming out of the front of my car. We were ready to get the car towed when luckily a police officer pulled behind us and took a look at the car and noticed the tube that connects the coolant to the engine was not plugged in which caused all of my coolant to leak out. My car was not perfect when I took it to Midas but ever since they touched my car, my car has been worse off. I genuinely feel like they have been ripping me and my husband off, and rather than fixing things they told me was wrong, they have broken my car.

Terrible service. 13+ hours on what was promised to be 3-4 total. Watched the mechanics dance…read morearound the bay more than work on my vehicle

Took my car in to check if my alternator needed replacing because battery was not holding charge…read more Turns out alternator did need to be replaced Greg the mgr had to call many places to find one suitable for my 26 y.o. Toyota. He was kind enough to drive me home while he fixed it. And picked me up at 6 p.m. the same day, when job was complete. I'm so glad I found a great Auto place like this Monro in Watertown. NY.

They broke my sons car lug bolt lock which is hardened steel, probably with a pneumatic wrench in…read moreApril 2026. Now it's June 20. They say they have tried to remove the bolt and have given up. The car still has its snow tires on and Monro are washing their hands of fixing the problem they caused. No compensation nor interest in getting the wheel off.now have started to get paperwork going for a small claims court proceeding. Terrible, mechanics, and customer service. By the way, I always check and use a torque wrench on my son's wheels at 110 ft/ lbs. never overtightened, and as per manufacturer spec. 0/10 stars. Avoid this tires shop. Monro on Arsenal Street, Watertown.

On Thanksgiving day, my tranny burnt up in my Chevy Silverado. (Owned and serviced since new, Never…read moreuses or leaks, and recently had 100,000 mile fluid change.) Upon inspection, the tranny was overfilled by more than a quart. I can't prove it, but 3 days before the burn-up, I had an oil change done at Fast Lube. No one else has been under the hood. Check your fluid levels after your service!

When i arrived i was greeted shortly after pulling into the drive lane(like 2 mins) and the works…read morethere were very friendly. I didnt even realize i was there for 10 mins when they were done with my car. i went there just for an oil change and i got my windows washed and the inside of my car vaccumed.

Fair price. Straight forward assessment of vehicle. Stuck with to the indicated appointment time as…read morediscussed without being over booked.

Locally owned and operated. Friendly and curteous employees. Very reasonable rates, especially when…read morecompared to other shops in the vicinity. This was my first experience with Denners, but it will not be my last.

Wouldn't go anywhere else in the city of Watertown NY. You will also get honest work. And a little…read morehistory lesson. Say hi to Tom. 2a friendly. Any tires or auto servicing you need.

My vehicle didn't pass inspection, so I brought it to them to have it worked on for reinspection. I…read morewas told it needed new tires to pass. I informed them that this was not on the inspection report and to access it through the NYS inspection portal. They refused. The tires are two years old, they were clearly attempting to take advantage of me with an upsell of tires. BUYER BEWARE!

Great selection but the lines are chaotic! Am I in cashier line? Am I doing scan and go? Am I in…read morethe food court? Sheesh. Bathrooms were clean when I went. They didn't have vanilla glucerna, though, so I settled for choccy flavored. People also are unable to see and/or read the arrows in the parking lot so we almost got hit by a truck that was going the wrong way!

Abysmal customer service. An associate will tell you one thing and the manager will contradict…read morethem and not support their own employee. When you have no competition, I guess a company feels emboldened to screw over their customers.