I am a long time customer of Discount Tire for multiple vehicles. Discount Tire in Lathrup Village…read moreis the truth! Their hazard insurance/certificate is a great value with pothole season upon us. My dashboard was continuously indicating one tire was experiencing low pressure even after adding air a couple times and another tire had a visible bulge on it. The Discount Tire team work on a rotation at the service counter. On my recent visit, I had the pleasure of getting the Service Assistant Manager, Tyler Baur. He indicated the bulge was most likely caused by hitting a pothole and the bulge was the indication of what was happening inside the tire. He got my other tire looked at and they determined there was a small piece of metal causing a slow leak that they were able to remove. My hazard certificate took care of replacing the other tire with the bulge. So, I received a $180 tire replacement plus a repair of the other for me to be out the door for less than $34. I'm confident and pleased that my tires are in a good and safe condition for the road. Thank you Tyler and Discount Tire!

I called them three times in middle of a work day and nobody picked up. Finally on the fourth try…read moreafter 2 minutes of ringing someone picked up only to put me on hold again. It's now over ten minutes of trying to reach them and I'm on hold as I write this. Get a VA or answering service. You're losing business from frustrated customers like me. I've bought at least 4 sets of tires here but the service has gotten worse and worse over the years. I originally came here for tires in the winter but the lines were insane so I waited til May when I figure they'll be slow but it doesn't seem to help.

I Googled a place near 7 grand tires for a wheel alignment and it was 4:45 pm I was told get there…read moreby 5 and I did my convertable Nissan was immediately pulled in and looking over by expertise service staff instead of just doing anything I was told to come back Tuesday when it's slower somewhat true pull right in notice wrong size tires immediately I got right size but it took a while to get a tire off the back finally got all four matching tires and now when I get paid I'll definitely go back. These men's and Young Lady are absolutely wonderful I appreciate how they took care of me especially being a women a lot of shops take advantage of us they DO NOT LADIES go HERE for the Job of your AUTO Trust Me Michelle Brown

I was going to Plymouth, my tire blew out. A gentleman at the close gas station called ahead and…read morethey were expecting me. There was a large hole in my tire, which they filled within 30 minutes. Hassan was so nice to me, I was with my teenage son and we were not familiar with that side of town. I recommend them so highly! They were fantastic.

One of the best tire shop locations. Came here middle of the day between work appointments because…read moreI got a flat. The staff was real nice and understood that I needed the car done quickly. They checked too see what They could do. They said it'll take about hour to hour and half, but about 20 mins in, they had already pulled my car in the bay. Found that I had hit a nail causing a small hole, which they patched up. Checked for more leaks and I was all set. The guy working was real cool he didn't even charge me, saw that I had bought the tires in December. Was out within about 40-45 mins and back on the road.

I picked up my car before Belle Tire closed. Tried to drive home but I heard a ticking noise. I…read moretook the car back. What John, my salesman, explained to me was that Brent, the mechanic, had put the brake caliber on backwards on the front driver's side. I noticed no mention was made of that on the report I was given. That concerns me because I think more concern was being given to saving face for a bad mechanic than the safety of customers. Brent's irresponsible workmanship was compounded by his negligence. If he had test driven the car, he would have heard the ticking noise and known something was wrong. That kind of negligence could cause brake failure and the unnecessary loss of a life. I hope management takes this seriously. To know a problem exists and do nothing is to possibly have blood on your hands. Some things the staff got right. John told me to bring the car back even though it was after the closing time of 8 pm. And the master mechanic, Paul, patiently tracked down the problem and was able to fix it. Thank goodness for that.

Had my car for 8 days. The 4th day he was finally able to look at it. My check engine light was on…read moreand needed an oil change. He suggested a whole list of things that had nothing to do with my initial visit. Also, the communication was not well. I told him to not go through with anything until I approve it. I just wanted to know what the warranty for my vehicle would cover but because it was covered, he went on ahead and started working on it, which I did not approve of. Then, once he changed the alternator, the radiator and the oil pump a few days, later my car overheated. Had it checked out, it was because the belt was not put on correctly and there was no water in the radiator or wherever water was supposed to be. Lastly, the pricing! They gouge your eyes out because they know you do not know what's going on and they're taking full advantage of that. This was by far the worst experience I've ever had with an auto shop. I'm not sure how they have so many good reviews on google.

If you bring vehicle in for service the vehicle should run and sound better but worse! So all we…read moredoing is pocketing money! I'll report you to the state. Make things worse wasn't the plan for the bronco...

Front doors were locked so I just went to the back lot and was serviced immediately. I initially…read morecame because of a slow leak with a nail in my tire. After inspecting the tire, the owner or manager came to explain to me that the treading is wearing off in a way that suggests I need a wheel alignment which wasn't done previously so I appreciated that!

they don't pay attention and if you leave without looking they will charge you twice to redo a job…read morethat was probably on them. I went to get a new tire soon and I stay 5 minutes from this place no bad road or potholes. within 30 minutes my tire was completely flat I drove to the shop they say it's a rim repair. this is the second time this happened at the shop within 30 days. Either they are breaking rims somehow or literally not paying attention and just looking for a sell.

Bad business Be wear, they will which your tire while off…read moreyour car and replace it with another size if you are not paying attention. by telling stay in the car while service is being don. I lost my tire in the interim, and they wanted me to buy my tire back for Twenty dollar, when I approached them about the matter that's when the fee of twenty came about, but when I called he said he will replace the tire for free, but when I got there the money came up again, I reply know you talking to a man and I left.

Great tire shop. Best prices and great service. It's the only tire shop I'll go to. I've only had…read moregood experiences with Nick's.

Next day appt, Price matching, appt on time, vehicle ready earlier than promised, upgraded when…read moreagreed upon item unavailable.

If I could leave negative stars I would. This place doesn't really care about resolving issues or…read morehelping. Everyone from the reps up front, to the managers. Monotone, blank stares like they don't want to be there. It's honestly embarrassing. They create more problems after bringing the vehicle in. I should have learned from the first time but I wanted to give them the benefit of the doubt. Save yourself time, money and stress.

Needed a used tire they quoted me 65 on the phone, get to the place the next day and was quoted 70…read more(no biggie I needed the tire) upon me explaining what happened to one tire, I noticed a nail in a different tire so I tell him gimme 2 tires, he said 140 I said ok. I get back in the car he puts them on quickly and puts my car bag on the ground. While he's putting my donut back in my trunk I notice the tire he just put on has a nail in it (but with brown goop around it) this sheister tried to sell me my same tire and didn't realize he put the tire on nail side up so I could see it(before I drove off). I explained to him that was too much of a coincidence for me and that I'd feel much comfortable with another tire. He pissed and moaned and groaned and frowned while putting me a different tire on. He thought he was getting a free 70 bucks outta me ughhh! The short, Caucasian guy with no teeth! He was rude and when he finished I tried to explain my logic and still thanked him for his service and he was angry and walked off lol!

In a pinch for a tire, had a flat on the way home from up North. Long story short, they told me…read morestay in my car, would get to me. 20 minutes later the dude (without the little ponytail) said we have your tire. My choices were $55, $65 or $75, depending on tread. He said $75 was excellent tread, I said go for it. So the dude with the ponytail tells me to pull up by the middle jack, stay in my car and bing bang boom he's done, give him my credit card and on my way. This is what he did to my car(pics to follow). Went back to show him, got ignored for half an hour, , finally just spoke up as he was blatantly ignoring me, my son stopped me from having a total meltdown as he was changing tire on a gorgeous G wagon, reminding me we were in Ferndale, but still on 8 mile. Point taken.

My experience with Marcus and tire outlet was excellent. Marcus has a very pleasant demeanor and is…read moreprofessional in his interactions. I had unexpected trouble with my car and brought it to tire outlet without calling. They got me in right away without a scheduled appointment. They took time to test multiple features and ensure they were diagnosing the correct problem. They were upfront and did not try to sell me services that may not be needed after testing showed functional parts. When I requested additional areas be serviced, they looked into it and called back with a quote in a very timely manner. All work was completed quickly. I highly recommend tire outlet!

The manager here showed me what was wrong with my car not just told me he took me to the back and…read moresaid even if you're not a mechanic, I'm gonna show you what's wrong with your car. I learned a lot they fixed my car and gave me a warranty to boot.

While I woke up on Sunday morning with two of my tires showing very low air pressure. I was wary…read moreabout trying a new mechanic in the area. Unfortunately, on a Sunday morning there are not a lot of choices to choose from...then I googled closest mechanic near me and this place popped up. I called ahead and was quickly greeted by a nice guy who told me to bring my car in and the team will take a look at it. I slowly drove over to the mechanic shop and was pleasantly surprised by how clean the shop was AND the professionalism of the staff. The gentlemen working the front desk was very nice and made me feel really comfortable. I ended up getting more air in all of my tires by another super nice gentlemen who was happy to help me. They checked all four of my tires to ensure I was ready for the road. It's safe to say, I truly appreciated that they were not only open on a Sunday when everyone else was closed but how fast, efficient, and KIND every person was. What I loved most was the fact no one tried to sell me on anything and the staff seemed to really care about me - the customer. For this alone, I definitely can see the value of of coming when my car needs additional service. I highly recommend checking this place out if you're in the area and in need of an excellent team to take care of your vehicle.

I will not be returning to this business. They are not interested in providing good customer…read moreservice. They are only interested in making a buck. I came to this business to get a slow leak fixed. They proceeded to try and sell me two new tires instead of just fixing the slow leak. I told them I didn't want to buy two new tires today; especially since they were pricing them over and above what was being offered on the Goodyear site for the same tires. I asked them why that was. They came some bs excuse that the price online wasn't including the labor or the road protection plan. REALLY! I wonder if they would have pulled the same crap, if I was a guy!! I thanked them for their time. They said they understood and would fill the tire before giving me the keys back. Well, guess what they didn't even put air in the tire. This is the car that my 18 yr old daughter drives to get her back and forth to school. Real class act they are, not!! I definitely will not be spending my money there. I was able to get the tire fixed at Costco. I will be buying the tires from a business that isn't trying to cheat or lie to me and offers excellent customer service.