I am reposting this review because it was filtered from yelp. I am also reposting this review considering this MIDAS shop never responded to my complaint made through the BBB. The review was made on 7/12/11.
This shop is the reason mechanics get a bad name. My car was in need of an oil change for an upcoming road trip. Tried this shop based on Midas name. Big Mistake. Thought everything would go well since the manager himself was going to do all the work. He told me the car needed a coolant service and a realignment. The entire shop only advertise Valvoline products. I needed full synthetic oil and he said they ran out of stock so he would have someone deliver it from the "distributing center." I asked him Valvoline and he said yes. When the delivery guy came I noticed two boxes of Accel Full synthetic 5w/30. I asked him again, "Valvoline oil right," he said yes and then pointed to the display of all the oils they use and all the oil was Valvoline. He left the office to continue the work. When he came back I asked him again, "Valvoline oil not Accel oil, right?" He said the Accel products were for another customer and that he put Valvoline oil in my car. As he was dealing with another customer, I went to one of his mechanics and asked him to look in the trash and sure enough, all the empty pints were Accel oil, no valvoline. The mechanic himself said he never heard of Accel oil or used it in the shop. I asked the manager to explain this to me. He then proceeded to tell me they are one in the same and Valvoline makes Accel oil (They do not). At this point I am now questioning his coolant service on my car considering he told me himself he did not add the flush but just replaced it (is that worth $100)? After complaining for some time that he lied to me, the manager finally relented and replaced the Accel oil with Mobile One. I was so pissed at the whole situation I contacted Midas Customer Service on the very drive home from the shop. Midas did say it was peculiar to charge $100 and not have a flush but since they only franchise the Midas name, only the owner of shop could handle the situation. They said the owner of the shop would contact me within a week and it has been almost 2 weeks and no reply. In the end the only work I trusted was the realignment since that was the only work the manager did not do. Please do yourself a favor, DO NOT GO TO THIS SHOP!
You need three things in life, A good trusting doctor, lawyer, and mechanic. I am a doctor and two of my closest friends are lawyers. My quest continues for the trifecta. I usually just read reviews but considering how bad of an experience I had, I had to register and not let a fellow Yelper have same fate. read more