Amazing job doing body work on my c class Mercedes. Very professional, good communication and a…read morefair price. my car looks like new!

lve been taking my car to Alverez Auto for several years . The service is outstanding and they're…read morehonest . In this current time finding a honest mechanic is like looking for a needle in haystack . These guys are the REAL DEAL ! Thomas Carter

Do i recommend them? of course. They are very professional, they explain to you with evidence…read morewhat your car needs. los recomiendo? por supuesto que si. son muy profesionales, te explican con pruebas lo que necesita tu auto.

I took my car in to check out the reason my tire had a slow leak. They looked at it, took pictures…read moreand called me saying I had a bolt in the tire and it wasn't repairable. They quoted me about $400+ including tax for a new tire/installation. They said that was the going rate for the tire I needed. I researched the cost of the tire and Discount Tire cost was in the mid $300 range. I took my car there, I was prepared to pay for a new tire. But when Discount Tire checked it out, they were honest and told me that my tire was totally repairable and they would repair it for no charge. Honestly, is always the best policy; instead of certain industry practiced by some companies. Now guess where I'll take all my tire business?

I recently purchased a used car from this dealership. My salesperson through the buying experience…read morewas Shahid. He was very responsive to my inquiries and employed no pressure whatsoever as I deliberated over the purchase. It was very clear to me that he was an advocate for me to enjoy the experience more than he was simply looking to make a sale. I had not purchased a used car in a few years and this dealership was new to me as it was out of my home state. He was very patient with me and while the car itself was very nice, it was Shahid's customer service that truly made me comfortable making the purchase. Shahid proved to be an outstanding member of the McGrath Sales Team. If you are looking for a vehicle, I would very highly recommend you ask to work with Shahid. You will not be disappointed.

Smile in your face, make you feel welcome but are dishonest! Hands down the worst car buying…read moreexperience I have ever had in 30 years. I purchased a certified pre owned Acura MDX Type S with less than 7k miles on 7/25. I was lowballed on my trade. My trade had low miles and looked new still. Had one small dent on the hood, they tried to say that was the reason they gave me thousands less. They put that car on their lot, didn't repair it! That's not the worst part. The day I took delivery, I pointed out interior pieces that were damaged, the car was filthy as well. Stained seats, carpet showed stains from snow, window were filthy. Miguel my salesman did his best to clean it but, it still wasn't good. I purchased a 70k vehicle, why wasn't it cleaned properly. Two days after having the vehicle I noticed a roaring noise from the brakes. Day after that my infotainment system started to freeze, go dark, not function and wouldn't connect to my phone. I went to the dealership and spoke with Sergio the finance manager who assured me all my concerns would be addressed. He called the service manager, they had me make an appointment to drop my car off, this was on Wednesday 7/29. On Friday 7/31 I dropped off my vehicle and was given a loaner. Was also an MDX so I was okay with that. Jason told me they'd be in contact. A few days went by and I heard nothing, so I attempted to call Jason. I left a voicemail, never got a call back. I called the next day, a young lady took a message and said she give it to Jason, no call back. I called again after work, finally got Jason. Told me the technician could not figure out what was wrong with my infotainment system, he had also called Acura support. Jason told me he'd call me the next day, which was Thursday or Friday with an update. He never called. On Saturday I called the finance manager, asked can he get me an update on my vehicle. He texted me back. Didn't even call me, to say Jason said he tried to call you twice. I said I never received a call from anyone at McGrath. Finance manager never text back after. I finally got a text from Jason saying their phone was acting up. He said they were going to replace my infotainment system. Still needed to do the other repairs and after have my car detailed. All of that took a week. Yesterday, Friday 8/14 I received a text my vehicle was ready. I was excited. My car spent more time at the dealership than in my possession and it's almost time to make my first payment. I get there and was told the brakes were not done. Jason told me via text that the technician found corrosion on the rotors but, they wouldn't replace them. For me to monitor them and if they get worse, bring my car back. Bring my car back after it sat here for two weeks? At this point I just wanted my car and wanted to get out of there. I open the door and my excitement turned to confusion. The car was never detailed as promised. The interior looked exactly the same as when I dropped it off on 7/31! I called Jason over and asked why wasn't the detail done. You told me it would be done after the technician completed the work so it wouldn't get dirty. His reply, our detail guys gave it a courtesy cleaning! WHAT!!! that is not what was promised. He said, let me talk to the manager. Came back and said, well they said the car was detailed prior to delivery. I showed him everything again and asked does this car look like it was detailed to you? He replied, I can only do what they tell me. You can talk to the managers. I just shook my head, got into my vehicle and drove away. I have owned a couple Acura's prior that I purchased and had serviced at McGrath Acura Westmont, my cwr buying experiences were great and the service was excellent, every time. I went to McGrath Morton Grove because it was near my job. and I figured same name should be the same level of service, I was so wrong. What should have been happiness and excitement over my new vehicle, turned quickly into the worst experience I have ever had. Only reason I gave two stars is because Miguel my salesman tried to make my experience the best that he could. Should have followed my first mind and went to McGrath Westmont.

I am EXCEEDINGLY pleased with the service department at the Downtown Napleton Genesis dealership…read moreespecially the tremendous professionalism and follow through by service specialist Sandra Cardona. She frequently sends text messages updating the progress of the vehicle and advises when it is ready to be retrieved. I cannot express enough how grateful I am to have her as my service advisor.

I came to drop my Hyundai Kona off for a recall on the engine. My car had been stalling and the…read moreissue started very recently, just about two weeks (1 month new to Chicago). I dropped it off with Carlos and he estimated my car to be done that day so I waited around. Unfortunately, it was not done that day, but estimated it could be a few days to weeks since it's an engine problem, BUT I was able to utilize the dealerships shuttle service home (a huge help throughout this whole experience)! The next day, I got a text from Carlos asking to approve 2 services on the car, an oil change ($109) and a crankshaft position sensor ($451). Carlos did mention that replacing the crankshaft position sensor would help diagnose the other problems with the car. I declined both services for now because, 1. I am unemployed and 2. I was just hoping to fix the engine. Going through the notes, it looked like my engine had passed their tests with flying colors (so no replacement despite the stalling and recall). Because I declined both services, my car was ready for pick up. I was able to utilize the shuttle service again! Once I got back to the service area, I paid the $250 for the car inspection/labor. Carlos then let me know that the reason my car is stalling is not because of the engine but because the crankshaft position sensor needs to be replaced. IF I knew this was the reason for the stalling engine, I would have opted for the replacement of the position sensor. Anyway, I opted for the crankshaft position sensor to being replaced. So once again, I utilized the shuttle service! This time, I got JOE COZZI as my shuttle driver. Let me tell you, this man is a saint and super knowledgeable with all things cars. During my ride home, Joe asked was going on with my car, I explained, he said check to see if you have a warranty with carmax. They are always trying to offer their warranty. He said call them as soon as you get to the house. And I did. I had purchased a 5 year warranty with carmax and a replacement of a crankshaft position sensor fell under the warranty. All I had to do was let Carlos know to call my insurance and pay my deductible. I would have never thought to look into whether or not I still had a warranty on my car. So I am extremely thankful for Joe for asking questions and sharing his knowledge with me that day. Side Note: Joe picked me up from home via shuttle service when my car was done! So I extend all my thanks out to JOE COZZI for saving me nearly $500 I didn't have.

Just got my 5th CRV at what is now Victory Honda...Best owner at this location yet. Working with…read moreCat Muellner was a breeze. She listened which is a rare talent and honed in on what I needed (and wanted) Cat and everyone I met at Victory were friendly and helpful throughout the sales cycle. Highly recommend Cat and Victory.

SCAMMERS their only mission is to get you to give up your…read morecar or pay thousands to get all of these mysterious and sudden issues that you never noticed and cannot be seen unless the car is lifted. want my 200 back

First time writing a review- so I'm happy to do it for this place!…read more I was looking for a transmission for a Jeep Patriot and came across Omar. He was and is one of the most helpful people I've ever come across. He has been extremely thoughtful and honest with this purchase. Some people just radiate trust and Omar is that person. He seems to enjoy his job and does passionately well. For anyone looking for parts, he is the guy to talk to! Any money spent here is well worth it. You'll be walking out with a great item, incredible customer service and confidence in your purchase!

Called twice back to back days and both times tell me yes and get there and they don't got itread more

Great people to do business with. Ordered some weather tech liners. Weather tech sent the wrong…read moretrunk tray. These fellas brought the right one to my house. You cant find service like this any more. Stand up guys always helpful. Went back and bought more items. They have earned my business for life.

I got my Leer, bed slide, and custom rack from them. Very professional installation, service is…read moregreat and prices are great! If you're looking for quality, look no more this is the place!

Jason was extremely helpful and knowledgeable. Fixed my original driveshaft in under an hour, cost…read moreand less than 25% of what dealer would charge me for a brand new one. He also has great communication with repair shops in the area. Highly recommend