I brought my f-150 in for a brake inspection since I was getting some squealing when I first started braking after initial start up. It would go away after that.
The woman at the counter advised they would let me know when the inspection was finished.
An hour or so later, I got the estimate which listed the following items.
- Rear brakes need replacing
- Battery needs replacing
- Brakes fluid needs to be flushed and replaced
- Rear differential service
At that point I didn't have much trust in this Midas location and asked for the truck back.
She then asked what is stopping me from having the work done (dirty looks and attitude included).
I explained that the battery is less than a year old (Autozone Gold battery), the brake flush was done 2 weeks before I brought it in, the rear differential was serviced around 15-20,000 miles before.
Midas included a picture of the battery tester with "Replace" shown on the screen (picture attached)
She replied "well we don't know your service history and we just make the recommendations".
First off, if you don't know your customers service history, ask and save you and your customers some time.
If the tech looked at the color of the fluid or performed a simple test of the fluid, they would have seen it was new.
After getting my truck back, I booked an appointment for a transmission recall and also went to another brake shop and no surprise, they both indicated that no work needed to be done.
The first was a local ford dealer (excellent service) and the second was another brake shop (Miller's).
Ford indicated no issues with the battery or brakes during inspection (picture attached)
To quote, "The brakes have around 10,000-15,000 miles left on them at least"
I brought the battery to Autozone to have it tested and it passed with no issues. (Picture attached).
Needless to say I have little trust in this Midas location and will not be returning. I didn't care for the bad attitude and lack of professionalism. read more