Thank you! A HUGE thank you to Mari at First Interstate Bank in Sisters, Oregon!!!! I recently had…read morean issue with my bank credit card platform and reached out for assistance. Mari provided exceptional customer service from start to finish. She was attentive and patient and kept following up with the other service provider to ensure my concerns were addressed. Her follow-through was impressive; she kept me updated at every step and went above and beyond to resolve the issue. She was at it for months, and when she went to put my file away, she called one last time to be sure everything was working as it should for me. I felt genuinely supported throughout the process. Thank you, Mari, for your outstanding service! I highly recommend her assistance to anyone in need. - Suzanne

Just had the most wonderful experience at this bank. Everyone is so incredibly friendly and they…read morewere able to help me with some old savings bonds even though I'm not an account holder. It's quite the complicated process so I really appreciated Gail's patience. I highly recommend this First Interstate Branch!

Chase Bank has friendly, caring employee's who efficiently take care of their customers…read more The clerks smile and personally greet everyone, and the manager is awesome! My experiences at Chase Bank have always been exceptional, and I appreciate their quality service!

When you deposit a large certified check an the other bank has released the funds to them they…read morestill hold your money for a 7-11 day saying they are making sure it's not fraudulent! One it's a certificaed check not personal. An 3 other family member the bank else were have already got their fund

I love this bank. Good service. Never had a problem with…read morethem Very friendly. I recommend them

Mick Espinoza is the worst loan officer I have ever had to do business with! I currently have 3…read moreloans with Mid Oregon credit union and because of Mick I will be refinancing through another lending institution. I've tried to enlist Tara Turner's help as she is his manager and have failed to receive any assistance from her. I'm selling a piece of property and I simply asked for a sellers estimated closing statement, and I was told that I was not entitled to that. Like I said, they are absolutely the worst to deal with. Don't do business with Mid Oregon credit union! You will regret it!

Tried to park in the on-point lot at 5:15pm and was stopped by this guy who said you can't park…read moreuntil 6pm. Okay, the guy doesn't know his job because the signs actually say 6:30. So I really didn't have a right to park there, but I find it comical that the back pays a guy to park in their lot just to yell people they can't park in the lot. Come on On-point. This is Bend and it is Friday night..

Sad to report about this business…read more What do they do well? Easy setup of accounts! Redmond branch has nice employees. They seemed like they would genuinely help us when my daughter had fraud committed on her account. Opportunities for improvement Calling them for anything is rough. I've been on hold a ton. The fraud department is the absolute worst!! They are hard to understand and they often cannot help after waiting a long time!!!! And they tell you you will get a letter but they freeze your accounts. Long story shortened. 18 year old daughter... very independent but not wise. She got tricked into opening a link through an email. And the following month got hacked on an app she hasn't used in years. We reported to them as soon as she told me about it. They drained all of her funds. Over $2200 from savings which took her several years to save for a car!!!! And $250 in babysitting money in her checking. Then they canceled her debit card and froze her account for 2 full months while they investigated. Then they credit her back the funds and say that it is a temporary decision but she is still not allowed to add a new check to her accounts. Then a few weeks later they say "we have confirmed the transaction was authorized or initiated by you therefore you are liable". So a hacker stole around $2500 from her and they decided it was her fault for using the cash app on her phone a few years ago.

Absolutely top notch customer service from Jose on Sept 30 & Oct 2, 2024!! He was very attentive…read moreand thorough all while being efficient!! Thank you for making my new member experience so smooth!

This is the best bank branch location you'll visit in your life. Every person I've interacted with…read morehere has been very professional, friendly, helpful, and eager to help. They almost seem like family with each other. That's the kind of vibe I get with it being a relaxed and welcoming but professional environment. It's also a nice building. :)

I have banked with Wells Fargo, US Bank, Bank of the Cascades, First Interstate, Chase and also Old…read moreWest Federal Credit Union in the past 30 years. I am impressed with everything about both OWFCU (when I was in Baker City, OR) and how pleased I am having moved to MOFCU. Everything about this credit union is top-notch! Friendly staff. Knowledgeable to the point that if they don't know the answer? They find someone who does. COIN COUNTER MACHINE! Small bonus for me, as my milk jug gets full often. Helpful for transfers from personal to business and also with finding me $2-dollar bills on occasion. I can't recommend this bank more. Always an easy transaction with pleasant people.

Don't expect to use the drive-through at the Mid Oregon branch on Olney and 2nd street because they…read moredon't staff it anymore. I sat there for 10 minutes ringing the bell, gave up, and left. I could see a line in the branch and 5 employees, but I believe standing in the branch takes 100% priority over anyone waiting in the drive-through. The service level is going downhill.