Prepare to wait over an hour after your appointment time. Even if you go early. Had an…read moreappointment for 2:00.....it's 3:30 now and still haven't seen a doctor. Did other tests, and now directed to a second waiting room. I see all the people that went in before us waiting in here. Not impressed.

I opted to have my two cataract surgeries at this location and I am more than pleased. The office…read morestaff is very friendly and professional. The wait times were minimal and absolutely everyone in there from the receptionists to the doctors were patient and strived to make my visits comfortable. I will absolutely recommend St. Luke's to anyone that is requiring their service services. Top-of-the-line. 5 star

Lake Eye Associates, in Lady Lake, FL, The Villages, FL, and Wildwood, FL are poor, in that they…read morecan't seem to: listen, understand, and treat patients with courtesy and respect. ALL medical providers must, for insurance, HIPAA and other legal purposes, use patients' legal names for their records and insurance claims. Right? Right. However, medical (and all other service) providers should and must as a matter of courtesy and respect, in their offices, call and address people by the names they use and prefer. This Lake Eye Associates group of offices has for over a prolonged period failed/fails to annotate its patient charts with patients preferred names, in order to address patients by their preferred names. If service providers, ;such as this one, don't honor and respect patient desires in this small way, what else will they choose to neglect? This is a poor office practice that reulted/resutls in a poor office experience.

The cataract surgeries went well. The anesthesia didn't…read more They say post-surgery, they'll watch over you to ensure you've tolerated the surgery and anesthesia well. I was put in a wheel chair and wheeled out of the surgery center almost immediately after surgery and had a severe abreaction to the anesthetics, which I later learned were Versed and Fentanyl. Instead of empathy or even sympathy, the Nurse Supv seemed not to care and the Dr tried to blame the overdose or abreaction to Fentanyl on my possible dehydration. I've been dehydrated years before. My experience was not that. I had the classic side effects of fentanyl as described in several websites. It appears this practice is too arrogant to investigate itself and its protocols to protect its patients against fentanyl side effects; eg, to warn not to eat grapefruit or drink its juice soon after surgery. it's too bad, as the surgeon is good. I can't recommend Lake Eye Associates near The Villages, FL.

My personal, good experience, with Mid Florida EYE Center came to an abrupt end during my second…read morepost op appointment after cataract surgery. During my exam, I explained that I still see considerable vertical light streaks from my eye. Dr Glenn Pieschke said to me, " instead of bitching and moaning about it, you should have had the more expensive lens to correct a stigmatism." Furthermore, he said I had wrinkles in my eye ... like the ones on your face, he continued. WHAT? I couldn't believe my ears. No apologies. Grateful I had a witness to what transpired. I made a "formal" complaint. Inconceivable, the lack of respect for his own patient. Mid Florida EYE Center is a well polished machine. The rust, needs to be addressed.

I asked the doctor why an appointment was changed by mail AND the doctor was changed as well, for…read morethe regularly attending patient. I was told to ask the staff, and later received certified notice that I was cancelled as a patient. (I asked the doctor a question.) Then several months later, I was notified that I'd missed 2 appointments. This place was bought out by a hedge fund and cares nothing about patients.

Totally unprofessional and rude staff they overbook my appointment was at two waited over an hour…read moreand a half when I asked how long it was gonna be they didn't tell me she acted rude if you want to feel like you're being auctioned as a cattle call go there otherwise avoid it like the plague

This review and rating are for the optician service at Ocala Eye, Laurel Manor Office in The…read moreVillages. With this input, I hope to regain my trust in the opticians' services I have been using for years. A couple of weeks ago, I purchased two pairs of glasses; in one pair, the frame did not fit tightly around the lens. I came twice to report the problem; unfortunately, each time there was a long wait, and the optician advised me to come back at 8:00 AM when the office is slow. Following the advice, I arrived at 8 AM, an optician assistant, showed up around 8:10 AM. I asked about the opticians, and the assistant told me they were both running late. The optician assistant offered to take care of my glasses and, upon examining them, optician assistant announced that the frames are ok and, if I want, she might warm up the eye glasses frame, which might tighten the grip on the frame on the lenses. That solution did not make any sense to me and I 'sinsisted on seeing the optician, who showed up around 8:25 AM and told me that, indeed, the eyeglass frame is defective, admitted that she had missed inspecting it, and offered a replacement. Clearly, the optician assistant was incorrect in her evaluation of the frame. If I had not questioned her judgment and kept the defective frame, I would have missed the 60-day window to report the problem with the new glasses and would therefore be stuck with the defective frame or incur expensive repairs. I feel that the customers returning defective product should be a priority bypassing the waiting line. But if that is impossible and instead optician suggests to came at 8:00 AM to avoid waiting then logically an optician (at least one of them) should be be in the office on time, right?! Also, the opticians' staff at Ocala Eye at Laurel Manor may consider maintaining professional standards of healthcare workers which may include using the phrase "I am sorry" when appropriate.

The optical manager called a couple of weeks ago and asked me to come in and pick out a new pair…read more She verified that my insurance would pay for one makeover in a new frame. So I went in and picked out new frames and they ordered them. Today I picked them up and I love them. Thank you, Lang Institute. You will be my go to for glasses and optical for years to come.

Never called me back for my appointment. Guess they don't need my business,... on to Lake Eye.read more

Great location-easy to get to. Staff is…read morecourteous/efficient. Dr Shannon is awesome! Very knowledgeable/thorough. Office is clean/neat.

Never had any issues. Extremely nice…read more Great service. No problems Glasses come within a week No issues

Very nice, & very big & spread out, but, well organized with nice, helpful volunteers who can help…read morewith directions to different clinics & offices in the complex itself. A good walking workout for anyone who likes to go for good walks. They have nice big signs with large print for all the clinics in the facility. This woman veteran is very happy with all the services they have there. Also glad that it's only 10 minutes away from my house. Francesca Villages resident

This place is a bad joke Nobody ever answers the phone and…read moreif by chance they ever do they transfer your call to the department you requested and nobody answers there till your call is eventually disconnected. Today I called and I couldn't even get the operator to answer.

Made my appointment for 12/25. PERSONALLY, stopped in and GAVE them my insurance information, I…read moretook the day OFF work, arrived at office in Leesburg........UMMM, I am sorry, the doctor doesn't take this insurance, we will have to schedule you with someone else??? WTF...I personally GAVE you my insurance and NOW after taking the day off, you tell me he doesn't take this insurance. The girl at the front desk said, I am sorry, they should have caught that earlier.. YA THINK? TODAY 2/26, I got a refund check from their office?? I didn't pay anything to them, when I got there.... So I call the billing department, which you can't get through too, they had to call me back. Finally this afternoon, I got a call. The girl answering the phone said you called us, what did you need??? I am like, who is this? She then said, oh, Lake eye associates. I told her I received a check and I never even saw a doctor. She said, well, it was probably an overpayment?? I said I haven't seen a doctor in 2 years....I said, well, you mean to tell me you can't tell me what it is for...she said, well, yes, but I need your name? VERY RUDE!!!! so after she was on the phone for a bit, she said, oh yes, that is from 2024????? again, WTF...well, we will just say we have been audited and now they are having to pay everyone back for the overpayment THEY received from my insurance company and have been holding on to it...... HELLLOOOOOOO????? are you kidding me? This place is committing fraud!!! Forget it, I will NEVER go back here!! I want my interest on the money you have been holding on to for 2 years....What a scam this place is!! watch out people, if you get a refund check, that is what it is from, 2-3 years ago!!

HORRIBLE! Other than the women at the front desk who were very kind and pleasant. Took my 95 yr old…read moremother for a specific eye test related to a medication that could cause permanent damage and no one ever called her to stop taking the med! She had to make 2 calls her self and still no one has called her to explain anything! I have put out 2 calls to the clinic manager over a week ago and " Miss Wendy" has still not called me. There is a reason FL ranks so poorly in health system reviews.

Dr.Krepley is highly skilled and knowledgeable. She is a cornea related specialist. Entire staff…read moreand doctors are extremely thorough and excellent diagnosis and proper protocol for my eyes has been a God send.

Great doctor office the whole team works nicely together and the are practicing very safe Covid…read moreconditions

Great staff, very personal practice and easy to ask questions of the Doctor !! No quick rush every…read morevisit !!

I was happy with the doctor, I had to wait but she took her time when she was with me. Staff was…read morehelpful, and I am happy not to be in a Medical meat market....being rushed out!!!!