I have received many gifts and purchased msny items from Tobins and have always been highly…read moresatisfied with each item.

I know this is a bit long but details are important when you've been taken advantage of…read more I took my gold ring with diamonds and the marquise cut black jade stone (intact) that had come out of the setting, to Tobin's Jewelers to be reset. A few days later I was told they could not use the jade stone, and could insert a black onyx stone in its place. I approved the use of onyx, trusting what he told me. When I picked up the ring and asked for the jade stone back as it is valuable, I was told they threw it away. I filed a police report and their story changed, saying the stone was crushed (it wasn't) and could not be used, so they threw it away. Why would anyone take a crushed stone in to be reset in a ring? Now they say the jade was too worn and that they gave it back to me (they didn't). After that experience I questioned the repair I had taken to Tobins 11 months ago. I had a family heirloom, my mother's antique gold baby ring, missing the small ruby that was lost many years ago. I paid $472 (I have the receipt) to have a new ruby put in the baby ring and two prongs repaired. This was a gift for my great granddaughter, who shares the same birth month as her great great grandmother, born in July 2021. I took the ring to an independent gemologist for appraisal and my fear was confirmed, it is a fake ruby. It's embarrassing to admit I was scammed but if it helps someone avoid a similar fate then it's worth sharing my story. I have yet to hear from Tobin's to resolve the concerns. If you want to shop local, go to Paul's Jewelers. Detailed receipts, pictures, description of work to be done, fair and honest pricing, superb customer service, licensed/certified gemologist and goldsmith.

Fast and professional service that you don't find a the national chain stores…read more When I dropped my ring off to be resized they said it would be about a week. Two days later I received a call saying it was ready and it fits great. Looks great too!

Update: I spoke to Mitch and explained to him that it is illegal to add on services and charge the…read morecustomer without the customers knowledge and permission. (Wis Stat 100.18 bans false or deceptive sales claims. Wis Stat 100.20 empowers the state to enforce fair-dealing in commerce) Note that if a business charges more than the estimate without prior notification and approval - or overcharges beyond posted price- YOU have the right to a refund of the overcharge and in service contexts- potentially double damages in small claims court. He is now well informed so I expect this practice to stop immediately. If they break your jewelry while attempting to make a repair YOU have the right to tell them to stop and give you all the pieces so you can take it elsewhere if that is your desire. At minimum, they must call you and tell you what needs to be done, how much it will cost and get your approval before doing anything else. Mitch, maybe you should give me a call tomorrow, or now if you'd like, and you can discuss this with me professionally. I needed my wedding set sized down. It was uncomfortably too big. I was quoted $135 and a 3week wait at one place. Paul's jewelers quoted me $100 and a week turnaround at most. I go to pick-up my ring and I'm blinded by the shine! But not blinded enough because I definitely saw the $190 price on the card reader. I pushed back and the lady proceeds to say $100 for the sizing, yes. The rest is for the cleaning. I know that standard cleaning comes with jewelry repair because jewelry gets very dirty during repairs. So why am I being charged nearly double? She says it's the Rhodium coating, to make it shiny! I didn't ask for anything more than a sizing and the cleaning that comes with it. She did me a favor and gave me a discount Seriously?! So I'm not familiar with this special cleaning they did and look it up. Google ai says " Rhodium Plating: Commonly used on white gold and silver, this process involves plating the jewelry with a thin layer of rhodium--a rare, white precious metal. This gives the jewelry a bright, silvery-white look and provides a protective coating that prevents tarnish and scratches." Did I mention my ring is YELLOW GOLD? So why would someone just naturally assume to plate my yellow gold ring?! Will never step foot back there again. I'll bet Paul's spinning in his grave that this is how his business is being run! They are crooks and I'm certain that too many people fall for their BS!!

I've been a Kessler's customer for 30 years now. When my fiance and I first went to choose a…read moresetting I had no idea what I would like. Grandma Carol (now happily retired) walked me through a variety of styles taking note each time of what I liked and didn't until she presented me with a set that combined all the elements that had made my face light up. With my part done my fiance went back and looked through the loose diamonds until he found the perfect center stone. They serviced my ring repeatedly over the years. Sizing it up while I was pregnant and back down after my babies were born. They repaired a shank that cracked because I wore my ring to the gym while lifting weights and repaired a prong that I snagged and bent. For our 20th anniversary we had a custom enhancement made that made me fall in love with my ring all over again. I have other pieces from Kessler's as well: earrings, several chains and my favorite cross necklace. I hadn't needed anything in several years, but am now looking for another piece of bling. I showed up at the Brookfield store and was greeted by Ari who was able to read my mind and guide me to the perfect ring for me. She ordered one brought over from another store and has done some incredible logistical coordination setting a loose diamond into a Kessler's setting. There are a few extra costs when the center stone isn't purchased from them (cost to set the stone and an appraisal fee), but that seems logical to me. They are and will continue to be my jeweler!! I've never had a bad experience at a Kessler's store!!

Nice local jewelers with good products and great customer service!…read more We were wedding band shopping for my fiancé and really appreciated the customer service and staff friendliness at Kesslers! I love that they maintain their products for years to come with free polishing and rhodium plating! If you're looking for jewelry, give this locally owned chain a try! Happy Shopping!

Amazing service. Fixed my broken diamond ring in under 2 days. Very reasonable. Highly…read morerecommend!

Scott resized rings for both my husband and me. He did a perfect job! Also, it was done in a timely…read moremanner at a fair price. Yes, I'd recommend him!

Very clean store and full of shiny goods. Everyone was super polite here - even the kid mopping up…read morethe entryway stopped to open the doors for me. I was just looking for gift ideas so had no intention to buy anything really, and despite that I was treated just as if I had a bundle to spend. I was offered water and the salesman did a good job at trying to find what I was looking for, even broke out a bunch of supplier catalogs. Unfortunately what I wanted is very specific. For my troubles he offered to have my rings cleaned. It was a nice gesture since I didn't purchase them there. Some jewelers will only clean items they have sold(it's weird). We had a good chat and he was happy to answer all my nosy questions about the gallery. If you need some sparkles on your digits or a new watch, check these guys out. I've had battery changes done here in the past and they don't manhandle the watches like some smaller shops. If I was in the market for anything, aka had more money to spend, I'd come here. The prices are very reasonable, the selection is huge, and customization isn't an issue.

Less than friendly staff. Barely acknowledged upon entering. If I hadn't already purchased online I…read morewould have walked out. Tried to interact with 3 different employees and the experience was the same. Would have liked to have look at other pieces, but wasn't even given the time of day. Their loss and a competitor gain.

Came in to get a few links removed from a bracelet and and necklace. Was helped immediately, they…read moredid it while I was in store in about 30 seconds, and didn't even charge me! I will definitely be back

Extremely pleasant experience. Had a watch battery replaced and sold some treasured pieces of…read morejewelry. It's refreshing to be greeted by such a friendly and professional staff.

My family has been coming to Kesslers for as long as I can remember and I cannot name one bad…read moreexperience. Today my husband and I had a different kind of shopping experience that we were not looking forward to. We needed to replace my wedding set that was lost. We worked with Jessica and I felt so at ease and not rushed throughout the appointment. She listened to what I wanted and didn't and we found a perfect set to replace what I had lost. I will forever be thankful for that. The store specifically did not carry a few options I was interested in and had them brought in from sister stores that did, but also had a great selection themselves. She priced out all different diamonds for us and helped us choose the best stone for our budget. Overall just amazing experience.

Their customer service and speedy response is exceptional, and I will never shop anywhere else for…read moremy jewelry needs. Not to mention the benevolent quality and value of a selection that they have at this location. I highly recommend this place to anyone who wants to get an affordable, amazing looking piece of jewelry and have a great experience.

John was absolutely wonderful to work with. He did our wedding bands and my engagement ring. A year…read morelater, we have had no issues with loose stones. When we went back in, John cleaned and polished all three rings, making them as beautiful as they were the day we exchanged.

Experienced. Honest, fair and reasonably priced. Does repairs. Long-standing small business that…read morethe community should support. Walmart isn't for everything.

I am not sure what is up with all the negative reviews for this place. This place is fantastical. I…read morehave been working with Christopher for over a decade now. He's done repairs, sizing and custom work. In fact, he just resized and repaired my ring same day. It's not possible for every job. This is not like going to a kiosk in the mall to have your watch band sized or have something simple done. Here, you get high-quality work with a guarantee. Prices are fair, even for the custom work. And if you just stopping in, they've got a great selection of all different sorts of jewelry from different artists. It's a really beautiful place with great customer service and high-quality work.

I brought some stuff in to be made into custom pieces & it was sitting around for at least two…read moreyears. I had to go in and retrieve it . now it's time to find another place!