Went in to visit Scott with a broken prong on a marquis-styled ring and with some drawings and…read moreideas for a pendant redesign. It's hard to find or trust a jeweler and Scott easily earned my business for life! Scott is patient, caring, and sincere, and truly loves his job. He looked at my ring and explained what needed to be done for repair. He also alerted me that the stone had damage-cracks but he would do his best. When he received the parts he started working on the ring and during the process broke the stone. He called me immediately and told me the unfortunate news and said that he had another stone on order at his expense. When I got the ring back it was perfect, and the stone is of much better quality than I previously had. Scott and I looked in books and online for ideas for the pendant I want to redesign. Even though I had my heart set on some designs he told me the honest truth about the flaws in the designs and produced a design that will not only be beautiful, it will last for years, and it will be reasonable! He added higher quality stones at a discount & gave me a very good price on old/unworn jewelry. Even though I haven't presented the payment yet and the project is on hold, I'm very excited to get the piece completed. I can't wait to work with Scott again! Take all your jewelry to Scott, you won't have regrets!

Scott resized rings for both my husband and me. He did a perfect job! Also, it was done in a timely…read moremanner at a fair price. Yes, I'd recommend him!

Fast and professional service that you don't find a the national chain stores…read more When I dropped my ring off to be resized they said it would be about a week. Two days later I received a call saying it was ready and it fits great. Looks great too!

Update: I spoke to Mitch and explained to him that it is illegal to add on services and charge the…read morecustomer without the customers knowledge and permission. (Wis Stat 100.18 bans false or deceptive sales claims. Wis Stat 100.20 empowers the state to enforce fair-dealing in commerce) Note that if a business charges more than the estimate without prior notification and approval - or overcharges beyond posted price- YOU have the right to a refund of the overcharge and in service contexts- potentially double damages in small claims court. He is now well informed so I expect this practice to stop immediately. If they break your jewelry while attempting to make a repair YOU have the right to tell them to stop and give you all the pieces so you can take it elsewhere if that is your desire. At minimum, they must call you and tell you what needs to be done, how much it will cost and get your approval before doing anything else. Mitch, maybe you should give me a call tomorrow, or now if you'd like, and you can discuss this with me professionally. I needed my wedding set sized down. It was uncomfortably too big. I was quoted $135 and a 3week wait at one place. Paul's jewelers quoted me $100 and a week turnaround at most. I go to pick-up my ring and I'm blinded by the shine! But not blinded enough because I definitely saw the $190 price on the card reader. I pushed back and the lady proceeds to say $100 for the sizing, yes. The rest is for the cleaning. I know that standard cleaning comes with jewelry repair because jewelry gets very dirty during repairs. So why am I being charged nearly double? She says it's the Rhodium coating, to make it shiny! I didn't ask for anything more than a sizing and the cleaning that comes with it. She did me a favor and gave me a discount Seriously?! So I'm not familiar with this special cleaning they did and look it up. Google ai says " Rhodium Plating: Commonly used on white gold and silver, this process involves plating the jewelry with a thin layer of rhodium--a rare, white precious metal. This gives the jewelry a bright, silvery-white look and provides a protective coating that prevents tarnish and scratches." Did I mention my ring is YELLOW GOLD? So why would someone just naturally assume to plate my yellow gold ring?! Will never step foot back there again. I'll bet Paul's spinning in his grave that this is how his business is being run! They are crooks and I'm certain that too many people fall for their BS!!

Experienced. Honest, fair and reasonably priced. Does repairs. Long-standing small business that…read morethe community should support. Walmart isn't for everything.

Small, family run jeweler. Very knowledgeable. They want to give their customers the highest value…read more Also, very talented jewelry designer.

Their customer service and speedy response is exceptional, and I will never shop anywhere else for…read moremy jewelry needs. Not to mention the benevolent quality and value of a selection that they have at this location. I highly recommend this place to anyone who wants to get an affordable, amazing looking piece of jewelry and have a great experience.

My family has been coming to Kesslers for as long as I can remember and I cannot name one bad…read moreexperience. Today my husband and I had a different kind of shopping experience that we were not looking forward to. We needed to replace my wedding set that was lost. We worked with Jessica and I felt so at ease and not rushed throughout the appointment. She listened to what I wanted and didn't and we found a perfect set to replace what I had lost. I will forever be thankful for that. The store specifically did not carry a few options I was interested in and had them brought in from sister stores that did, but also had a great selection themselves. She priced out all different diamonds for us and helped us choose the best stone for our budget. Overall just amazing experience.

I've been a Kessler's customer for 30 years now. When my fiance and I first went to choose a…read moresetting I had no idea what I would like. Grandma Carol (now happily retired) walked me through a variety of styles taking note each time of what I liked and didn't until she presented me with a set that combined all the elements that had made my face light up. With my part done my fiance went back and looked through the loose diamonds until he found the perfect center stone. They serviced my ring repeatedly over the years. Sizing it up while I was pregnant and back down after my babies were born. They repaired a shank that cracked because I wore my ring to the gym while lifting weights and repaired a prong that I snagged and bent. For our 20th anniversary we had a custom enhancement made that made me fall in love with my ring all over again. I have other pieces from Kessler's as well: earrings, several chains and my favorite cross necklace. I hadn't needed anything in several years, but am now looking for another piece of bling. I showed up at the Brookfield store and was greeted by Ari who was able to read my mind and guide me to the perfect ring for me. She ordered one brought over from another store and has done some incredible logistical coordination setting a loose diamond into a Kessler's setting. There are a few extra costs when the center stone isn't purchased from them (cost to set the stone and an appraisal fee), but that seems logical to me. They are and will continue to be my jeweler!! I've never had a bad experience at a Kessler's store!!

Kesslers was absolutely phenomenal for my fiancé and I when we went engagement ring shopping. Ari…read morewas a WONDERFUL consultant that was patient and so kind and could tell when my face lit up while looking at a ring. Since getting engaged I have been in every time and if Ari is working she goes out of her way to say hi, ask about our wedding, and go above and beyond to make us feel like family at Kesslers. As a girl who isn't super high maintenance and doesn't wear a lot of jewelry, this has been HUGE for me. We can't wait to buy all our future diamonds from kesslers and continue to work with Ari! She's simply the best!!!

I came in here for some appraisals and interest in gold dealings. Being new to the area, I was…read moremerely getting a feel for who to do business with now that I have relocated. I have found the owner to be knowledgeable, honest, and fair- qualities that tend to be difficult to find in the industry. I will be doing future business here.

I called to have closure mechanism on a locket fixed. The very nice gentleman told me that he was…read morebusy and probably wouldn't be able to get to it, but if I stopped by, he would still take a look today. He fixed it in two minutes and told me how I could shine up my jewelry at home myself. He charged me nothing, I wish I'd had more cash to give him - what a wonderful place!

Usually, I work with Anna. I adore Anna's creativity. She has a way of discerning a client's sense…read moreof style, and then helping you to achieve your goals within your budget. J.P. Haase treats clients respectfully. They listen. They work with you to tell your story in gems.

The staff is great, but the way they do business is not. I bought a ring from them 8 years ago and…read morenever had the chance to use it. I emailed the owner and he assured me that when the time came for a new ring that I could exchange mine for the value of the ring i got it for (still have the email). When the time came around where I needed a new ring I went to exchange it and showed the email and they told me that they would exchange my ring, but it would only be worth $170. So I guess their $5,000 rings are only worth $170 and their word is for nothing. Be careful with what you buy.

Great service and value very happy with my purchase Eric is very good as well ! That has to be…read moreenough !!

Everything starts and ends with Cathy at the Greenfield store. She is so fun and easy to work…read morewith. This is our 3rd time at Haack's. We bought our wedding rings there, we sold old jewelry there, and our latest visit was for a resize of a ring and a replacement watch battery. Not a big sale by any means but that did not impact the service we received or the friendly experience we have come to expect. Even though the store was busy, we were not rushed or pushed. I highly recommend Robert Haack's and if you're lucky, Cathy will be there to help you with whatever you need !