Came in to get a few links removed from a bracelet and and necklace. Was helped immediately, they…read moredid it while I was in store in about 30 seconds, and didn't even charge me! I will definitely be back

Extremely pleasant experience. Had a watch battery replaced and sold some treasured pieces of…read morejewelry. It's refreshing to be greeted by such a friendly and professional staff.

I went to Sullivan Jewelers to purchase a watch battery- they are only 5 dollars (and some change)…read more I've never seen prices so low but was super happy with the quick and professional service. When I showed my watch to one of the associates, he admired how unique the bezel looked and commented on it. You can tell the employees here are passionate about jewelry and watches. While I was waiting for my watch battery to be replaced, I took a quick look at all the gorgeous pieces that they have at the store. I noticed unique antique pieces as well as gemstones and diamonds. A gorgeous pink tourmaline piece caught my eye and I fell in love with how unique it looked. The next day I found out that the ring had a spot on the metal and I brought it back where the amazing jewelers fixed it up! I will definitely be returning to Sullivan and I'm really glad small businesses like this exist! It's about care, selection, and the quality of the pieces. Thanks again!

I discovered Sullivan through a friend of a friend. They mentioned that we should check out this…read moresmall shop before going anywhere because they were the best. The recommendation did not disappoint. Buying local is important to me. I compared their rings to many other big-box stores and I found that at Sullivan's, you could customize the bands and it would be more cost effective. More importantly, you wouldn't be getting something that EVERYONE else has. The service was great. Over the course of a couple visits, we had a few people help us, including the owner Jeff. Jeff was friendly and personable in our experience. He even polished up my partner's old ring at no charge after we purchased our new ones. I'm surprised there aren't any reviews yet for this shop. I definitely recommend checking it out before going to department store.

It took three years and two different trips, but I finally got my bracelet fixed. Thank you.read more

My right ear's earring needed to be cut off due to a stuck back. Abel greeted me immediately and…read morecalled Corey over to help. Corey summarized my options and I was in and out within 30 minutes. The prices are far and reasonable. Service was quick. I saw they had a tasteful selection of assorted jewelry as well.

It's been awhile since I needed to find jewelry and it seems like after Covid, many of the high end…read moreprivately owned jewelry stores closed up. Yes, there are the big box stores but I have usually shopped at the private stores. I was in need of earrings and did a search. I found Lake Country and decided to drive over to see what inventory they had. Driving up to the store immediately made you wonder if you were in the right place as it was a well manicured farm, farm house, outbuilding for another business and the stand alone jewelry store. Country looking building. Walked in to see show cases outlining the front room and in the back was the repair equipment. I was treated immediately by Michelle and she asked me all sorts of questions to try and narrow down my search. Showed me many options and explained the differences. I needed something special for a birthday that would also be used for an upcoming wedding and eventually I found exactly what I was looking for. Never any pressure. We discussed pricing and they wrapped it for me. And the gift...her eyes were wide as saucers when she opened it, and she loves the earrings. Great experience and I will come back here for other items in the future. It is worth the visit if you are looking for high end jewelry.

Jeff, the owner was very nice, but over promised and under delivered. We brought in 2 watches at…read morethe beginning of April to be 'tuned up'. He said it would take 6-8 weeks. After 3 months, I called and they weren't ready. After 2 more weeks, I called again and they were supposedly started but not done. A couple more days went by so I called again. One watch was done, the other one was not. After 'hemming and hawing', Michell gave the phone to Jeff. He said it would be at least 2 more months if they could even work on the second watch. It turns out he didn't have tools or access to parts for that watch. It was like pulling teeth to get him to admit that! His work seems to be good, his communication is abysmal. We had him close up the second watch and took it across town to another jeweler to get this one worked on. Very disappointed!!

Amazing service. Fixed my broken diamond ring in under 2 days. Very reasonable. Highly…read morerecommend!

Scott resized rings for both my husband and me. He did a perfect job! Also, it was done in a timely…read moremanner at a fair price. Yes, I'd recommend him!

I've been a Kessler's customer for 30 years now. When my fiance and I first went to choose a…read moresetting I had no idea what I would like. Grandma Carol (now happily retired) walked me through a variety of styles taking note each time of what I liked and didn't until she presented me with a set that combined all the elements that had made my face light up. With my part done my fiance went back and looked through the loose diamonds until he found the perfect center stone. They serviced my ring repeatedly over the years. Sizing it up while I was pregnant and back down after my babies were born. They repaired a shank that cracked because I wore my ring to the gym while lifting weights and repaired a prong that I snagged and bent. For our 20th anniversary we had a custom enhancement made that made me fall in love with my ring all over again. I have other pieces from Kessler's as well: earrings, several chains and my favorite cross necklace. I hadn't needed anything in several years, but am now looking for another piece of bling. I showed up at the Brookfield store and was greeted by Ari who was able to read my mind and guide me to the perfect ring for me. She ordered one brought over from another store and has done some incredible logistical coordination setting a loose diamond into a Kessler's setting. There are a few extra costs when the center stone isn't purchased from them (cost to set the stone and an appraisal fee), but that seems logical to me. They are and will continue to be my jeweler!! I've never had a bad experience at a Kessler's store!!

Nice local jewelers with good products and great customer service!…read more We were wedding band shopping for my fiancé and really appreciated the customer service and staff friendliness at Kesslers! I love that they maintain their products for years to come with free polishing and rhodium plating! If you're looking for jewelry, give this locally owned chain a try! Happy Shopping!

After visiting a few other jewelry store, I decided to see what Craig Husar's had. I worked with…read moreVivian Andrekopoulos and she was simply amazing. She responded to my online request for information on a particular style of ring. I had a specific style and diamond cut that I was looking for. She messaged back with some information and asked if I wanted to come in to discuss and look. I made an appointment, and Vivian followed up prior to my appointment. Vivian greeted me at the door upon my arrival. Vivian had all my information on the ring and led me to the station to show me. She went over the details, the quality, what it meant, showed me a few other stones but when she asked me if I wanted to look at any other style, I knew that was the one. I wasn't planning on purchasing a ring that day, but when you find that one ring that you know is the one, what else is there to do? After the purchase, Craig Husar came up to say hi and to chat. I thought that was really nice that he took the time to come up to congratulate me and to thank me for coming in. Then I came back in with my girlfriend as she wanted to get me sized. Vivian took the hint to not let her know that I've been working with her. She kept it a secret. Afterwards, my girlfriend bought the first ring she saw and expressed how wonderful Vivian was, still not knowing I bought her ring with Vivian's help. Vivian's knowledge, responsiveness, and care set her apart from other experiences I've had at jewelry stores.

Always a good experience here. I've bought a few watches from Peter and Dom. They also helped me…read morewith a trade in. Ramiah is always great to see here. She helped me pick out a diamond and setting for an engagement ring. Craig Husar does a great job here keeping everything fresh with the watch selection. Breitling was a great addition, looking forward to seeing this store grow!

Less than friendly staff. Barely acknowledged upon entering. If I hadn't already purchased online I…read morewould have walked out. Tried to interact with 3 different employees and the experience was the same. Would have liked to have look at other pieces, but wasn't even given the time of day. Their loss and a competitor gain.

I've been doing business with Shaws/Jared for over 40 years. It's always a great experience,…read morewhether I'm just getting a ring inspected and clean, or if I am redesigning a ring. Debra is wonderful.

Got a watch resized, extremely great service, Isaac is the man. For sure the place I'll be going…read morefor all my jewelry needs in the future, highly recommend! Looks like they have a great selection of watches too, Rolex, Omega etc

Lovely collection and even better service. Shady is fantastic. What else is there to say? Go now!read more

I brought some stuff in to be made into custom pieces & it was sitting around for at least two…read moreyears. I had to go in and retrieve it . now it's time to find another place!

They may be great at designing jewelry, but do NOT use them for any type of jewelry repair. it will…read morebe months before you see your items again. I've taken jewelry in on three occasions: first to have new clasps on bracelets and the second two times to have rings resized. On all three occasions I had to call several times AFTER giving them a month, and every time I was told that the person was "very busy." Ok. Who isn't? And no customer wants to hear that. In the end it was two- three months before I got my jewelry back. The last time the job had been finished for a week (after two phone calls and two months) but no one bothered to call me. So three tries, and they are out. I will never use Magpie again - nor would I shop there, as the experience has made me want to find a place that offers better customer service, even if jewelry repair is not their money-maker or interest.