We have been taking our vehicles to Waterloo for several years now. They always been consistent,…read morehonest, fair priced and have done top quality work every time. They have the sort of integrity and pride in their work that you just don't find at dealerships or large corporate repair shops. We're so lucky to have such a great local shop to be able to rely on.

Went to this place to get a state inspection. Upon arrival, the man doing the inspections came out…read moreand yelled at me as well as the car in front of me for "blocking traffic". We were both in line. He told us to move over in a very aggressive manner. My car failed for not having a secure battery. The man taking my payment was rude and said I seemed annoyed. I was asking if I got it secured, would I have to wait in line again. He then proceeded to tell me that he didn't get payed enough to deal with my attitude and that I should take my attitude somewhere else. I have never been treated like this especially being a paying customer who in no way was disrespectful. I will never use this place again, nor would I recommend anyone using this place of business.I would give zero stars is possible.

I have brought my 2007 Lexus RX350 here many times. First time was for a tire repair, second time…read moremy alternator went out in the middle of a McDonald's drive thru Cody himself towed my car to the shop and I got my alternator and radiator replaced for a very good price and without them trying to upsell me anything! Just a couple weeks ago I got new tires and tpms sensors put on. One of the best shops in Winchester! Definitely recommend

I would not recommend this place. I was originally quoted a little over $1,100 for a repair. Later,…read moreHaydee M. called to say the aftermarket part they ordered didn't fit, so they would need to order a dealer part, which would take another week to arrive. At no point during that conversation was it mentioned that the cost would increase significantly, yet there was no problem telling me they found another problem that needed fixed. When I went to pick up my car, I was shocked to find the total was over $1,800. That's a major increase that should have been clearly communicated beforehand. If I had been informed, I could have decided whether to move forward with the repair. Instead, I was put in a position where I had no choice but to pay in order to get my car back. On top of that, after looking up the cost of the parts, it appears they mark them up by at least 40%. Proceed with caution. People don't write bad reviews for absolutely no reason.

I called Monday afternoon and they offered me an appointment for first thing Tuesday morning 8 AM…read morefor an oil change and VA safety inspection. Two out of the three auto technicians I encountered greeted me with a pleasant "Good morning!". My vehicle was pulled into the bay, the work was completed and I was out the door 45 minutes later. My vehicle passed the inspection and there was no upselling. A big "thank you" to Brian for servicing my vehicle today!

The folks at Big Daddy are extremely friendly and knowledgeable. We just moved to the area and we…read moreare relieved to have found a great shop to take our vehicles. The owners have been in the community for many years.

I went to Ballengers Service Center for a Virginia safety inspection. I arrived early and was first…read morein. The inspector was very friendly, courteous and quick. I was in and out in about 15 minutesI. highly recommend this business.

Brought my vehicle in for a State Inspection. They do them in person first come first served…read more They are very quick and organized. The staff was great. They made the process very easy . They are a repair shop and have a good client following.

I just got out of a bad experience with a dishonest auto repair shop in Winchester…read more I had used A1 in the past & was happy with their service then, so I decided to go back to them to check the condition of my brakes on my 2016 VW GTI. After A1 checked the brakes out, I got a call back from Randy saying that everything looked good & no repairs were necessary! What a pleasant change from my last experience. I would highly recommend A1 Auto Service Center! I'll be using them from now on with any auto repairs I need to have done!

We purchased a new Mistubishi Mirage in 2023. There was a fuel issue seven months into owning the…read morevehicle, and we went to A1 Auto Service Center for help. Now, I will tell you, we have patronized their establishment since we purchased the vehicle for regular maintenance, and they have always been wonderful. However, it was not until we were in real distress that the true value of this establishment shone through! Ben Shabib has been working with us from the beginning, and he is truly a Godsend. In addition to knowing my wife and I BY NAME and greeting us with professionalism and respect EVERY TIME, he PERSONALLY took an interest in the status of our repair job. Regardless of what vehicle you drive, A1 is truly one of the best service centers I have ever known. If you have car troubles, and are within three states of these guys, it is WORTH THE TOW to get your vehicle to them. I could go on, but I am worried about running out of space in this review. Thank you, A1 Auto Service Center, and WELL DONE!

Honest dependable service at prices well below dealers. I've had maintenance and brakes doneread more

Don't go there they did damage to my vehicle and said it was brought there like that they are…read moreincompetent people

i had my Volkswagon TDI Jetta towed here to get diagnosed and the technician (Thaddeus) did…read morepractically nothing to help me figure out why exactly my car would bellow smoke when i drove it. his advice was that either it's totally fine and i should keep driving it til the smoke clears or that my engine had stopped working and that i should just get a new car and then the worst part of my experience with this place is the woman that answers their phone has a terrible attitude and wouldn't give me my car back over the weekend from their shop and then when i called back Monday to get it towed to my house, she wouldn't give me any sort of estimate as to what time my car would be arriving at my house. Do Not Ever Take Your Car To This Shop. -Nicole

They made my car look great and they fixed it up well my brother Brayden and I did this no knowing…read morewhat it would be like but it was good

Very professional service. Good communication and pricing. Definitely my go-to mechanic in…read moreFrederick.

The ease of setting an appointment was great, just used the online booking system! The staff is…read moresuper friendly and helpful. I got an oil change and was in and out promptly and the price was a great value. I will return for future auto care for my cars.