I thought my Story and Clark was beyond repair, but Wallace proved me wrong! I had been quoted…read morecrazy rehab processes and prices and had held off for years to rehab this old piano. However, one day I thought I'd give it one more try to find the repairman who could bring this beauty back to her heyday. I found that person in Wallace. I had been told the sound board needed replacement and all the strings would have to be restrung. I was told it would be a minimum three month rehab project. Not only was the sound board in good condition, but the strings just needed some TLC. Wallace replaced all the ivory keys with plastic, as many were missing their overlay and to find exact replacement would be not only costly but almost impossible for a piano of this age, ~1920's. Wallace finished the project on time and on budget. No surprise costs and no delays. He was done installing the keyboard and tuning it within his two week timeframe and will be back in a couple of weeks to fine tune it after it has time to sit and rest. He was professional, on time, and very honest. I believe he not only deserves the five star rating but earned every bit of it. Attached are some before and after photos! Please message me if you have questions. In the first pics you can see the disrepair of the keys and the filth on the strings. The last pictures you can see the beautiful craftsmanship of the new white keys and the restoration of the ebony keys. Also, note the shining copper on the strings and all this restoration resulted in a beautiful sound. No more "twainey" sound.

So, i heard no responds from Mr. Wallace Hall for a 2nd tunning. I texted for a refund of the…read moresecond tunning but he said it's a touch up, not a tunning. So, from what i understand, the touch up is more expensive then the tunning. At this point, i don't trust his service. I believe i was totally scammed by Wallace Hall. If anyone reading this and still used his service, you have been warned.

I have never used a piano service before but after getting a second piano and both of them out of…read moretune I contacted Jeremy at hammers and strings who came by my house 2 days after I called and worked tirelessly for nearly 6 hours. The pianos sound amazing and I cannot give a higher recommendation for his work. Rarely do you see someone work as hard and as professionally as I saw Jeremy work. He obviously loves his work and is extremely knowledgeable and friendly.

From the owner: Hammers & Strings Piano Services offers its clients piano tuning, repair and piano…read moreinstruction.Hammers & Strings Piano Services offers competitively priced piano tuning and piano repair services throughout Kansas and Nebraska.

Repeated cancellations. Booked first time. Upon booking I asked repeatedly if he was definitely…read moreavailable bc it was the holiday season. He called to cancel the day of service due to 'a family emergency.' I of course do not need to know personal details and understand that things - even crises - can come up. Yet I would not have known about the service cancellation had I not taken the initiative to contact him to confirm. Mr. Nichols then reached out two days later and offered another date in the new year. He texted me the evening before to confirm. I did. He cancelled again the morning of bc he 'was sick.' He promised to reschedule. Four days pass. We choose another date. He sends another automatically generated text to confirm. The day of service he does not show up. I reach out and ask if I 'should I just find someone else?' I receive no reply.

The staff is professional, personable and knowledgeable. Quality instruments and a quality studioread more

This is a g-r-e-a-t place to buy a quality piano. Mr. McNelly, the President & Owner of the…read moreSteinway-licensed story is a very pleasant and knwoledgable man. If you're looking for a piano, and recognize Steinway as a superior instrument, be sure to visit this Steinway Piano Gallery. He has a vast selection of instruments and he can explain to you the specific attributes of each. Your time will be well spent visiting with Mr. McNelly

Great strings, (only solicited through them) But if you…read more get your instrument to be offended or just go to a because they'll offer you more

first of if you give them money to order from them, they'll promise the moon and fight you for your…read moremoney! They wanted to give me a store credit, and not the money you gave them fully paid for the item you needed. It's taken over a month, and still no answer and still NO MONEY! Do business elsewhere if you value what you work hard for.