BUYER BEWARE. We purchased a reconditioned ICP Agilent 7500 unit from Mid America Instruments and…read morepaid $25,000 by wire September 23, 2020. The delivery was to be mid-October 2020. After many promises to arrive and excuses for "1 more part" over 3 months it was finally delivered January 2021. IT NEVER WORKED. A technician came a few times to rectify the situation. It never was operable. Beginning July 2021 we were promised a refund or replacement unit "2 weeks, "2 weeks" on and on. Finally October 18, 2021 the unit was returned for them to repair in their facility. We currently (January 2022) have no instrument and no refund. We are back to the "2 weeks" "2 weeks" you will receive a refund.

From the owner: Our expertise is in the sale of reconditioned Chromatography and Spectroscopy instrumentation. Our…read moreinventory is always ever-changing. Our specialty encompasses primarily the following manufacturers: Perkin-Elmer, Agilent, Varian, Thermo Electron, Teledyne, Shimadzu and ABI. We pride ourselves in exceptional customer service and satisfaction guaranteed. Our equipment is sold with un-compromised quality, serviced by our factory trained engineers. Our primary industries are environmental, pharmaceutical, agricultural, petroleum and biotech. We also provide high quality reconditioned equipment to colleges and universities at a fraction of the cost to our competitors.

Equipment rental....beware. If you rent something from these guys for a month and end up returning…read moreit after 3 days, they will not give you any money back. Of course they re-rent the equipment ...how nice for them. Very disappointed. We never had a chance to use the lift as my friend died.

Concrete is unforgiving. I took a tumble in the parking lot at work- a parking lot I had walked…read moreacross for decades. Found out I had a fractured fibula. When I went to the doctor he put me in a cast for 4 weeks and said I was to be non-weight bearing for the same time. Needless to say, his treatment was a game changer for me. I was panicked at my new life station. How was I going to get around campus to my job? How was I going to get into my house? Crutches just would not work for me. I am far to clumsy for crutches. My doctor told me about Criticare and so I went there looking for a knee scooter. They fixed me up in no time at all. They showed me how to use the scooter and get on my merry way. The scooter was terrific. A week after I had the scooter, I had another little spill when I had to swerve to miss someone who stepped in my way. The scooter wheel alignment was off so I took it back to Criticare for what I thought would be a quick repair. I was wrong... there was no quick work around for this issue. They were going to have to keep the scooter to fix. The problem was they did not have a replacement scooter. They were all rented out. I panicked because there was no way for me to get from Point A to Point B without this device. Criticare offered all sorts of alternatives, they looked high and low for a replacement. When they realized they did not have another scooter, they called a competitor to find a scooter for me. They reserved it in my name and gave me directions to the other store. I could not believe how kind and generous they were to me. Not many businesses would send you to a competitor. I was overwhelmed. The staff is top rate and so very caring. They do everything possible to get you comfortable and to find the right product for you. When other customers came in for service, you could tell they formed a personal relationship with the customer. They were friendly and remembered details about the customers. One of the staff members said to me, "I remember you! You were here a week ago, weren't you, Tracy?" She was spot on. Great place and wide selection of materials.

I needed a device repaired that I bought online and not through KC Home Medical Supply. I had the…read moreworst time getting a response from the manufacturer of the product. I went into KC Home Medical Security looking for some direction to get this fixed. Steve helped troubleshoot the problem and found out that the device was under warranty. He coordinated with the company and got me a brand new device within a week! Great customer service, great communication along the way and I didn't even buy the product from them to begin with! I will be going there for all of my home medical supply needs from now on! Thanks, Steve!

When my elderly father took a life-changing fall, KC Home Medical was a beacon of empathy and…read moreprofessionalism as we tried to navigate all that was needed. They even delivered a wheelchair on a Saturday when that is clearly outside their standard delivery hours. A week later, when we determined the first wheelchair wasn't quite right (no fault of KC Home Medical), they refunded me the week's rental without my even asking and got a new chair out to my dad within a few hours. Wonderful staff, wonderful store.

A friend just getting out of the hospital needed a shower chair, so I told her I'd pick it up for…read moreher since my car's trunk would accommodate it better than hers. Was so impressed when I went here to pick it up! Wow what a selection! Literally everything anyone could need for any medical need looks to be available here. Splints, compression socks, lift chairs, even breastfeeding supplies- pumps, slings, etc. And the woman working here (I think her name was Jolene?) was so sweet and helpful. If you need any kind of medical-related item, I highly recommend this place. It's packed full of everything you can imagine.

We purchased one item. We wanted to see another item and they didn't have it in this location. We…read morekept asking questions and the associate we were not speaking to kept saying that will cost more. Oh and that will cost more. It made us feel like she assumed we could not afford it. I do not like the feeling of being judged. That's exactly how it felt. We had plenty of money to spend and chose not to spend it here because of this experience. No one should ever assume you cannot afford something. Very unfortunate because it would have been a $5000 purchase and this horrible customer service experience made us walk away.

Awesome location (240 NE Barry Road). Katie was super helpful. Thank you for the assistance!read more

Pat helped me out of a very tough situation and I can't thank him enough. While travelling out of…read morestate I realized that the converter for my CPAP machine was broken. Needing my machine in order to sleep I called a few local places to try and replace it but didn't have any luck. Pat was extremely generous and not only let me borrow the converter I needed but did it at no cost as he understood the magnitude of my situation. I am forever grateful. The signs outside highlight that Rogers Pharmacy won the Reader's Choice award for '16, '17, &'18 and I am not surprised! Thank you!

It's slowly getting worse service here as the years go by. I have always tried to support local…read morebuisnesses first as much as possible, as I own several. We do expect some bad service with young staff at places but this isn't the case. It's the other end of the spectrum. Couldn't pick up my meds as she couldn't here my date of birth and refused to accept my driverse liecense which shows the DOB and she has to scan it anyway as the meds are a controled substance. Some of these oldest staff really show how they hate having to work in their late years. They can't hear and have snippy attitude just because they can. The attitude of jump when she tells you to jump and how high or she won't do anything for you. Well, that just makes people go elsewhere no matter what buisness you are. Or just move purchases online and not deal with staff ego or bad personalities. So sad to lose businesses from poor service no matter the employees age or abilities.

Called them to see if they took Humana Healthcaretood them that I am in need of CAPA Medical…read moreEquipment Not good they do not take any kind of Insurance

Four years ago, I Purchased a drive nitro walker from home medical equipment and paid $250 instead…read moreof the $400 cost at other places. Last fall I Purchased a drive electric bed and upgraded the mattress to a therapeutic zone one for no extra cost. The price was comparable to the best price on the Internet. The bed was needed for my problems with Gerd, a slow emptying stomach, and difficulty breathing on a flat surface. My sleep quality and time has dramatically improved. I just spent a week in the hospital and got one nights sleep on their hospital bed. I finally got a decent nights sleep when I got home. I had tested the highly expensive beds that adjust but they didn't feel right and i'm glad I chose to look at a hospital bed. I had to hesitated probably because of vanity but the bed looks good and a good nigh's sleep is great. I'm just I would highly recommend Home Medical equipment . The quality of the garage and services and the highly competitive prices are all excellent.

Worst experience of my life. Sold us a hospital bed for my father - installer was incapable of…read moreassembling, bed failed within days. Took multiple weeks to receive another bed, same installer was sent to assemble. Bed failed withing 24 hours. Eric promised for weeks that a new bed was on the way while my father remained bed bound with no capability to sit up. Eric consistently over-promised and under-delivered on his deadlines - everyday would promise the bed would be delivered tomorrow - for weeks. We purchased a bed from an alternate vendor, and have spent months trying to get the bed returned, the bed was returned and received by Eric over 5 weeks ago - everyday he promises he has sent the refund or will send it today or I should receive it today - he always has a story. Finally today after threatening to escalate I received a $500 refund, a fraction of what the bed and other equipment cost. My experience has been that Eric is a very personable person who will over promise, under deliver and constantly lie to avoid accepting accountability for his failures, he will sound very convincing and authentic on the phone but will never follow through with his promises and will lie at every opportunity to avoid responsibility. I wouldn't wish Happy Living Medical Sales on my worst enemy.

I couldn't be happier with the service I've received from Eric at Happy Living Medical Sales…read more My power lift chair wasn't working and I feared that I'd have to replace the motor. But Eric talked me through the process to discover the problem. It was a minor fix. The big deal is that Eric wasn't the one who sold me this chair. It was an unknown online dealer! Eric could have treated me completely differently. He could have insisted on a service call. He could have told me it was the motor and really racked up the bill. But this man is completely ethical! He's an honest man of high character. I can't say enough good things about this man and his company. If you are looking for any kind of products that he sells, buy it from this company and this man. Wow!