Valentina claimed to me that I was the only one who ever had complaints about her, these reviews said otherwise. I have filed a complaint about this business with following agency County of Los Angeles Public Healthy Email: bodyartprogram@ph.lacounty.gov Internet: ehservices.publichealth.lacounty.gov I urge you to do the same if you also have been mistreated by this company. --------------------------------------------------------------------------------------------------------------- Valentina charged my mother and I $2000 upfront for hair line microblading, all ink fell off after one week. I tried to gave her an opportunity to make it right, before the pandemic, she dodged our appointments to "touch up" for over 5 months. Once she is back open, I messaged her, she ignored me completely until I wrote her a more serious message ask asking for refund. At one point, I have to find her on IG, because she was not responding to my text messages Another point, I wasn't sure if her number was still working She used a picture of my hairline as advertisement on her website, it is from the day of the procedure, all ink in that picture fell off within a week. See screenshot below. It appears like she is all happy, service oriented, until something goes wrong. She did my brows before, that went well. But as soon as my hairline fell off completely, and did not go as expected, she became very unprofessional read more

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Valentina is a gem. I came here to get my eyebrows microbladed for the first time and Valentina made me feel comfortable and safe. I bought a Groupon and went to her West Hollywood location. She is located at suite 124 at Phoenix Salon. Parking: I couldn't find parking on the street next to the salon so I parked on Orange and walked a small distance to the salon. There's also metered parking as well. Arrival: I got a confirmation email and text well in advance asking me to confirm my appointment, which I did. Her confirmation email says that you need to come 15 minutes prior to your appointment time to fill out paperwork. My appointment was at 2:30 p.m. and I arrived at 2:15 p.m. I filled out paperwork and sat outside her suite on a bench, waiting for my appointment time to come up. However, i did not get seen until 3:00 p.m. I did notice that she was working on another person so I didn't say anything. Environment: Her suite was spotless: Q-tips were in prospective jars and inks were neatly placed side by side. There was a nice bench to place my purse and she kindly offered to charge my iPhone because it was out of battery. The floor was clean and the place had no chemical smell or any smell in particular. Procedure: I'm not going to lie. The procedure did hurt but it was bearable. I wouldn't describe the pain as one from a tattoo needle. It was more of multiple small blades scraping your skin. She did apply a numbing solution but it only helped minimally. It wasn't that bad but my eyes brows were sore after. She taped a ruler on my forehead and freehand drew my eyebrows. She let me see them beforehand and explained to me that they weren't going to look that thick. The procedure took about 2 hours. She wasn't constantly scraping my brows though. There were breaks in between and I was grateful for that. Personality: Valentina is a great person to talk to. She found common ground between us and we laughed. She's a lively person and genuinely loves what she is doing. If you have an issue, she'd prefer you to speak up than not. Results and Aftercare: There is a sheet of paper with aftercare instructions on it. She advised me to apply Neosporin on my eyebrows for three days and aquaphor on the following 8 days. The paper has all of the instructions. Please be aware that working out is discouraged for two weeks because sweat shouldn't be around the eyebrow area while it is healing. My results were great. My eyes brows were never easy to shape. They kind of grow everywhere. She was able to work wonders and all that pain, time, and money paid off. I wish I could have tipped her more but unfortunately I didn't have enough money at the time. I have a follow-up appointment scheduled in June, which is 2 months out. My Groupon said the follow-up appointment is 30 days out from the initial appointment but I don't mind waiting another month. It will be nice because by that time my brows will be healed and I can truly see if I want anything else tweaked. read more

Microblading Expert & Permanent Makeup By Valentina - Finished look - Permanent Makeup Near Me - Encino, California

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Valentina, Could you please send me a referral for a laser expert to remove your terrible micro bladed tattoo service? Nobody I've consulted with will touch the area and have suggested my reaching out to you for a referral you know that will remove the excess clown-brow arch above the eyebrow is still embarrassing after three years! Thank you. Lori Goldsmith read more

First and foremost, WOW! I'm so happy and so blessed to have found Valentina. Her work is impeccable. She so down to earth and personable, I felt very comfortable in her care. She makes sure you k is exactly what you want and need. In my opinion, she's exceeded my expectations and much more. Please give her a shot if your looking to make your brows beautiful. I highly recommend her! Much love, Mercedes read more

Microblading Expert & Permanent Makeup By Valentina - Permanent Makeup Near Me - Encino, California

Came here a few months ago and originally, I liked the work and service. However, everything went downhill from there. I've been trying to schedule a retouch and we agreed upon 8/5/19 by the person that schedules her appointment. Then she calls me and tells me 8/13/19 will be a better date and I agreed to that. Then I get a text saying my appointment is 8/5/19. I suppose I should have called to verify. I go and she says no the appointment is for 8/13/19. Today is 8/13/19, I go and I'm told it's not at 1:30, it's at 5pm. I don't understand. I even have a text message stating it's at 1:30pm. Valentina isn't a bad person but I'm very upset at the lack of organization. I wasted a lot of time commuting just so I could be rejected service again. If you come here I would suggest you verify everything with a text and verbally. Also, they may want to invest in appointment reminders such as the one dentists have that remind you your appointment is the next day at x time. UPDATE: I posted my review on IG and she contacted me through Direct messaging. She took an an aggressive tone. She said she wanted to fix it but it did not seem sincere nor friendly. It's not professional to be that persistent, it' makes it seem like harassment. Photos attached read more

Microblading Expert & Permanent Makeup By Valentina - Dm message recieved. Seems aggressive and insincere - Permanent Makeup Near Me - Encino, California

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SERVICE: Microblading PROS: Great service, professional, offers input but also considers your preferences, BEAUTIFUL eyebrows CONS: First pass SUUUUUCKED It hurt so bad!! But it was my fault for not speaking up. Can I just say that Valentina is so cute, a great conversationalist, and gave me AMAZING eyebrows! She was so professional and gave me all the information I needed to prepare for my microblading appointment and for the after care. I went to Valentina's location in West Hollywood on North La Brea and at the appointment, she walked me through the process and primped and plucked my eyebrows until I was satisfied with the shape. She even used a ruler to make sure that the eyebrows were even (see picture lol). Even though she used numbing cream before starting the microblading... the first pass with the tool HURT LIKE A B***CH! I felt every single scrape! I have a pretty high pain tolerance so I didn't say anything, which in hindsight I feel like I probably should have said something.... LOL. Then she applied the lidocaine and I could breath a sigh of relief because it really didn't feel any worse than regular waxing/plucking. If you have a low pain tolerance.... ASK FOR LIDOCAINE! The appointment lasted about 2.5 hours and we had GREAT conversation the whole time. Valentina made me feel comfortable, welcomed, and was professional the whole time! I highly recommend her! I can't wait for my touch-up appointment! read more

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Very pleased with my enhanced eyebrows. I am older, so I did not want black and bold. She assured me she would use brown to better match my skin tone and hair. After drawing in the design, I did ask to not square them off as much in the center. I'm sure that is "the thing" for the younger people, but us oldies just want basic, simple, no drama. I will admit, I was a bit concerned when I got home and had dark brows, that seemed to scream at me! After a week, it was all fine. The first day at work a co-worker immediately said "You did something!" But she didn't know what exactly. That was a good sign. Again, after the touch up a month later, I was worried again that they were too dark, too wide, I'm too old for that look... but again, they healed, calmed down, and I am very happy with them. I now feel confident enough to go for the eyeliner, and yes, I am sticking with brown tones! The young cuties can get away with big and bold. I'm just trying to keep from looking like my face disappeared. read more

Microblading Expert & Permanent Makeup By Valentina - Permanent Makeup Near Me - Encino, California

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I've been to many places in getting my eyebrows done and many places couldn't do what she did! My eyebrows look great! She made them look like twins and I'm extremely happy with the microblading results!! read more

Valentina is nice and sweet so I dislike writing this review but I hope it helps someone else. I got lip liner tattoo done by Valentina over 2 months ago. After about 4 weeks my lip color didn't change. She told me my liner would match my natural lip color. I texted her and at about 24 days after getting tattooed to tell her my concerns. He said they she remembers my lips being swollen and it would take longer to heal. That was March 17th. I had a retouch with her on April 4th that she cancelled the day before. It's now May 17th and my lips are exactly the same, color discoloration and I look really awful. People star at my lips and now I need to either laser it off before anyone will correct them. I attached pics to show the uneven patchy work. She tattooed me for about 10-15 min. I spent over 250 on this. read more

I got my eyebrows done but never got my touch up she is not answering my call ha to go somewhere else so sad read more

I'm on day 3 post microblading and I couldn't be more happier. I have received so many complaints from friend and even my patients. I love that I am now free from the daily chore of drawing on eyebrows. Valentina, is a true expert, very clean, she follows aseptic techniques, and listens to what you like and will also give her recommendations. She is great! Lastly, I really appreciate that she is thorough in her prep for clients pre procedure and provides detailed after procedure care instructions. So important, your not left wondering what now. I am one happy women, who feels like I got 15 years back. I look younger and better, thanks to Valentina! read more

I actually have eyebrows now! Love love love. She did an excellent job. Thanks so much. Adding before and after photo. Notice the unruly eyebrow in the before? And the coloring matches perfect! read more

Microblading Expert & Permanent Makeup By Valentina - Permanent Makeup Near Me - Encino, California

I really satisfied with my eyebrows because of Valentina because I did really great job, patient and fun too. Since I was a kid, my eyebrows were only halfway visible and so light eyebrows. So before I decided to get my Microblading with Valentina I was a little bit nervous too. I'm a guy and i thought that is it gonna suit with me? However the final result is amazing and I love it. I will definitely gonna come back again. read more

Microblading Expert & Permanent Makeup By Valentina - Permanent Makeup Near Me - Encino, California

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Valentina did a great job on my eyebrows! She perfectly designed them, following my natural shape, and let me weigh in on how bold to make them. I love the results! read more

Microblading Expert & Permanent Makeup By Valentina - Love the shape and color! - Permanent Makeup Near Me - Encino, California

I was very skeptical of having this procedure done on me and it took several months to book the appointment. I certainly did my due diligence and read up on microblading. There's quite a bit of information out there and not all of it is good: some of it is downright frightening with inferences of infections, poor results, etc. After all, this is our face, right? Anyway, I met with Lorena and told her to please be "conservative" with my new brows: she was and they are wonderful. It's only been 2 days and I can see they will be awesome. She was very attentive, considerate and really wanted to hear from me: my concerns, my desires, my hopes. Even though I told her many times. I was a "pansy" for pain, she didn't mind. I will tell you the initial "pass" with the blade was a little painful, but after the Novocain was applied (several times) everything went fine. Coming from "Miss I Don't Want to Feel Any Pain", that's quite a statement. So, take it from someone who was exceptionally scared, cautious and skeptical, I am very pleased. Lorena is a great gal, a professional, a wonderful technician and a caring human being. I have no qualms about referring her to anyone who wants to bolster their brows and their look. My husband even is considering doing it......can you imagine that? read more

I had a great experience with Valentina in fixing my eyebrows, she really did an awesome job.

Ladies! Get your brows done up here! Seriously... Valentina is awesome! Chatty, witty, and a spitfire of a personality... i will be back when its time to redo! read more

Valentina is AWESOME!! She's thorough, professional and does a great job! Her place is very clean and you know she knows what she's doing! Highly recommend!! read more

Valentina was great! I love her personality and she worked very professionally. I got my eyebrows micro bladed at a another place years ago and my eyebrows were uneven and a gray color. Valentina was really honest with me and worked with me to get the bad work corrected. I'm loving the results and I am going for my touch up this weekend. I'm getting my lips done too! My sister loved my results so much that she already booked an appointment and we'll be going together. read more

Absolutely horrible. My brows are not smooth and rounded like the photos. My brows are angular and pointed with a light ash brown which clashed with my warm complexion and red hair. I have a square face and these brows make me look mad and harsh. I requested a warm red brown and these clash. Valentina was not nice or understanding and said you act like it's a unibrow. I am going to have these ugly brows redone and fixed by another salon that doesn't have to discount their services for business. I am devastated read more

Lore did my eyebrows I was very please and happy with my results I had a huge scar on my eyebrow and she covered it up . This scar has been Haunting me for my hole life I am so glad I can wake up every morning and not have to worry about anything anymore I can finally go swimming and not have to worry about my makeup coming off she Is very patient especially with me that I have very sensitive skin , she was always making sure my comfort level was ok I would 100% recommend her . read more

Valentina is amazing and very talented! She is an expert in microblading and explains the process step by step. Her work space is super clean and sanitary. My brows look awesome and I will never go to anyone else. Thank you!!! read more

If I could leave more stars for Valentina, I would. I've been to see her multiple times for microblading and touch ups and she is incredibly skillful, professional and talented. She has done wonders for my brows and is personally lovely; attentive, personable and it is always a pleasure to chat with as she works her magic. In my experience, the office has always been extremely hygienic, but in my most recent visit (today) I especially appreciated the level attention to detail and concern with which she is operating since re-opening during the covid crisis. She messaged in advanced with guidelines and reminders, the office was spotless and sanitized, and is herself geared up in PPE. With all that, the environment was still warm and inviting. I sing her praises to all my friends--it was about time I did so on yelp! read more

I could not be happier with my brows! Valentina really did an outstanding job. I didn't even have to tell her what to do! I just let her do her thing and she created the perfect shape for my eyes and ALSO helped even out my eyebrows. They are a bit crooked on my face, she she was able to even that out a bit and fill in where I had some scars. I have been telling all my friends to go to her and you should to! She is professional, very sweet, easy to talk to, and an incredible artist. Thank you Valentina!! read more

Valentina is very skilled and I have continued recommend her services to many of my friends I am currently on medications which appeared on the list of medications that may interact with the procedure and she willingly provided a trial for me to ensure my safety. Once I passed the trial period, she proceeded with the actual micro blading procedure. She remained very flexible with her time and was willing to make changes to accommodate my schedule I was able to visit two of her worksites and I prefer the one on LA. It is more spacious, clean, and quite. Please be cautious about: 1) The address of the site. The address on the Groupon sight is incorrect so I found myself at the wrong location. I was able to call Valentina and she gave my driving directions to the correct venue. 2) Pain. Pain is subjective so make sure you are able to prepare for the procedure. 3) Clarify the fees. The procedure includes an initial treatment and a touch-up. Make sure you ask what the fees are for both. My eyebrows look fabulous. I never thought it would look so great. I receive many compliments including those from other licensed professional such as my licensed esthetician. I highly recommend Valentina. read more

Valentina is very professional and sweet. She takes her time I love how my eyebrows came out. I would recommend her any time. She takes her time and explains everything. Looking forward to our next appointment. read more

Day after microblading my eyebrows and so far so good. I'm happy with the shape and can't wait to see the end result after my second session. read more

Valentina did wonders to my eyebrows! See for yourself :) She was able to hold great conversation as well read more

Microblading Expert & Permanent Makeup By Valentina - Before... - Permanent Makeup Near Me - Encino, California

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Valentina was awesome!! She is the sweetest girl, and is so talented! I went in on Saturday for my first ever microblading, and didn't know what to expect. She made me feel comfortable right off the bat, we discussed what I wanted my brows to look like and she delivered. It has been 3 days and they already look amazing, I can't wait to see what they will turn out like! I highly recommend Valentina! read more

I cannot emphasize enough how fantastic Valentina is. Literally I went from having these punny little eyebrows to having these beautiful movie star brows that I've always wanted! I've been wanting to get them done for a long time but was scared about picking who to go to -- I saw she has awesome reviews so I gave it a try. I am in love!!!! Literally to just now get up in the morning and go to work at the hospital without having to take time to draw some brows in I'm incredible! They look so natural with little hair like strokes you can't even tell they aren't real! I can't believe it took me this long! If you are thinking about it DO ITTT!!!! Be careful of who you go to! She is like an artist in the time and care she puts into it and I healed so well!!!! read more

A million stars!!! I had microblading done before (by someone else) and it was just ok. But Valentina corrected it and gave me a total face lift with my microblading. I feel like a new woman!! I used to be that girl that wouldn't let her man see her without (at least a little) make-up. Well, NO MORE. I truly could NOT be happier. I will never let anyone else touch my face. BEST BROWS %. Now I can't wait to go back for the Carbon Facial! Also, for anyone worried about the pain... it is very minimal. My experience with Valentina was like night and day to my other experience. I literally felt NOTHING on the second pass. Go for the brows!! You'll be so glad you did read more

If anyone is considering getting microblading on the eyebrows; look no further, Valentina is amazing! Not only she is very talented and understanding, she also cares for her clients' needs and treats them well. Before I decided to get my eyebrows done, I was very nervous and undecided, but after attending my first session with Valentina, I was so pleased and excited to see my new look. She perfectly designed my eyebrows following my natural weird shape to make it look sexy but very natural. The results are amazing, everyone at work keeps asking me about my procedure and I feel more confident about my new look. I am so pleased with her work, that I am taking my mom today for her to get similar results. I would not take my mom somewhere I don't trust, Valentina you got my trust and respect. Your work is amazing! Keep it up girl! read more

I'm going to talk about my traumatic experience and will to try and make this as short as possible. I'll explain the microblading towards the end. I STILL FILL my brows so that the brows look NATURAL. That's so sucky isn't it. I have videos and pics of before and after she worked on them. You can clearly see I have done nothing to them...The brows are SO OFF that I have to work on them every morning. What a waste of hundreds of dollars for someone that makes themselves to be legitimate when they're not. She's even asked me to take down this review for a refund and I refuse to let people being deceived by a SHAM business and be RIPPED OFF. 1. I bought Lore Valentina's service online. It showed that I can go to a Beverly Hills or Santa Monica location. I called a number starting with 310 and spoke to Valentina. I booked the appt for the one in Beverly Hills, and we confirmed I will be at the one there. (the address and number wasn't correct on yelp, but it is the same girl I spoke to.) 2. Day of my appt, I had trouble finding the place. Called the 310 number, no one answered. A strange number starting from 424 called, it was still Lore Valentina. That's the one on yelp, but that's not the one I was provided or booked the appt with. She told me "You did not confirm appt I called you yesterday and today. You may come at 5pm to the location on Ventura blvd." Which is an hour later. I was shocked. 3. She said "You must come to the location on Ventura blvd or I cannot help you." An hour away from Beverly Hills...This was not one of two locations I saw online or that we had talked about. Nor had she told me prior when I booked or after, if I can come to Ventura blvd and not Beverly Hills. She hadn't even used the same number. Confused, I went because I felt I could trust Valentina as she talked ever so kindly to me. 4. I finally got to the location and could not find the place. It was very hidden behind the shops visible. Lost, I found it inside of a salon after asking. When I booked the appt I was never told to come to Ventura blvd. 5. Now I will start with the microblading experience. Valentina was on her laptop and talking to people, texting away, and kept being on her laptop ignoring me looooong after the topical numbing cream was applied for its duration of 20 minutes. It has now been 45 minutes. Instead of discussing shapes, color and density of my brows, she was handling everything unprofessionally. I just sat there patiently, not wanting this person I trusted to ruin the permanent brows I wanted if I said said something the wrong way. Finally, after another 15 minutes pass, we start talking brow work. We talked about how I desired them to be. Although she used a stick to find my arch the way any girl can, she did not use any measuring tools to accurately pin point the length of the brow. She used her eyes and fingers. 6. It gets worse.....I felt every...single...blade...dig and drag across my skin...It was too late...I couldn't get a refund as the work has already started...her numbing topical did not work, so she applied some more. I decided to take many pauses and breaks as we tried the cream again. I was in the worst pain of my entire life but I couldn't walk out looking like a clown. I had to get the work finished. I continued feeling excruciating pain. I've watched millions of videos of the microblading process being done. Everyone smiles, no one feels a thing, and some talk while recording...I was in disbelief this is what a "Microblading Expert" does for her job...I have many tattoos and a large piece on my thigh with colors and shading that didn't hurt the way this did. Not even close. This felt like torture. (check my insta on my profile if you want to see my tats) 7. I've had tattoos and surgeries. Nothing will ever feel as painful as this has felt. She is unprofessional in all aspects of business. Her work area was untidy I didn't even know where to place my purse. Do NOT let any of words or fake photos of a business profile fool you. I would NEVER recommend anyone to Valentina...or any of her "Microblading Expert Business". 8. As results to her awful microblading and non proper numbing topical, the pain sent my body into a sickness immediately after with lethargy and fatigue. That happens when your body is trying to fight. I had to miss work two days straight and sleep all day so my body could recover. I'm doing better now. If you're curious to know more about how my brows or see pics, you can message me. I wouldn't tell this story to anyone else that asks, but I'm trying to help you yelpers. Thank you for listening and I hope this helps. read more

I went today for my four week touch up... and lore was just as great as my first time. Took her time. I asked her to add more touch up on my left eyebrow. And was as gently as always. My experience both times have been very professional and clean." Beauty is pain" but all worth it. I get a lot of complements on my brows. read more

Lore did an amazing job of explaining everything she was doing and made me feel comfortable as I was very nervous. The shape is perfect for my face and I am excited to see my final result once I heal. I would highly recommend her services. read more

I went to Valentina in early 2019 for Microblading. I had never done it before and was super nervous. Valentina was very kind and walked me through the entire process. I came back about 2 months later for the final touch up. Super important to do! My brows looked beautiful for the next 8-10 months and then had some fading which is natural. I just went back to Valentina for a touch up and can't wait to see my brows post healing. I will continue to go to her in the coming years for Microblading. She's the best! read more

Valentina did a fantastic job re-shaping and micro blading my eyebrows. She is friendly, professional and knows her art very well. I am so pleased with the outcome and can't recommend her enough! read more

I love my eyebrows! I was really nervous about the entire procedure, but really wanted to get it done! She took time to answer all of my questions. My eyebrows turned out amazing. I've never been one to draw on or fill in my brows, but since my hair has been thinning they just didn't look good anymore. She measured and lined out everything perfectly! She also does eyelashes!! I was able to get a complete makeover! Going back for my touch up and adding on eyeliner in a week, I can't wait! I'm definitely going to be returning on a regular basis! Thank you!! read more

I had the best experience with Valentina! She is so professional and hilarious! I felt like I was laughing the entire appt. the best part is how amazing my brows look! I love finally having brows again and they were done so quickly. I'm literally telling everyone to come see her Bc I think everyone should do this. Thanks to Valentina's amazing work I can finally say goodbye to a huge part of my daily makeup routine... bye bye eyebrow pencil and shading kit!! Thank you for your expertise Valentina! I love my brows! read more

Wow love the results. Valentina's place is clean and she is so professional as well as sweet. I have recommended her to all my friends and family who draw on their brows. If you are skeptical about getting Microbladed know that you can trust Valentina. She is the pro of pro's. read more