I have been a long time loyal customer of Micro Center, but that is NOT the case anymore. On Mar 3, 2015, I went to the Micro Center store located in Duluth, Ga. to return an item that was mistakenly given to me when I picked up a web order. THIS WAS THE BIGGEST MISTAKE I HAVE MADE IN MY LIFE!
Because of this mistake, I was left humiliated, threaten, and discriminated against.
I have been doing business with Micro Center 2010, and last year alone I personally have given Micro Center over $80,000 in business. But judging by the visit I had during my last visit to the Duluth Micro Center store, they [Micro Center and their managers] DO NOT appreciate my business.
While waiting at customer service to return this item that I mistakenly given, the store manager of the Duluth, Georgia location came out, said "Here is your 'Correct' item, now you have it, now GET THE HELL OUT OF MY STORE," all of this was yelled at me, in front of numerous customers and the entire front end staff. And continued to go on and say "I and all of my brothers are now banned from all Micro Center Stores, and if I or any of my brothers attempt to visit the other Micro Center Location [Marietta, GA. Location] we will be 'ARRESTED' and charged with trespassing." Again, all of this said out loud in front of numerous customers, and all staff.
He then continued to say after I asked, Why? What is the problem?, that the reason is "excessive coupon use." and then continued to say "I hope all those coupons where worth it, because NOW YOU [referring to me, my brothers, and my business] are all BANNED..."
I have never been so humiliated, belittled, and threaten in my life! And all for what? Because we used coupons?
The proper way to notify me was to take me aside and calmly and respectfully explained the issue and what needed to happen to rectify the issue, but NOT bring this manner to the public forum and humiliating me in front of the entire store.
All the purchases made with the coupons were approved by management at both locations, I submitted the orders through microcenter.com and picked everything up in their retail locations, where I paid for them upon pickup of these products. If there was an issue with using these coupons, then the store managers, should have NOT allowed me to pick up the product, instead they came over and did their usual and THANKED ME. And now, when I went back to return an item that was mistakenly given to me, I get, DO NOT COME BACK or YOU WILL BE ARRESTED?
Where is the customer service in that? Where are the manners in that? Why am I being discriminated against? All that was done here was coupons were used to purchase product, which was picked up and paid for in person... where the management had ample opportunity to cancel or deny the product. But no such concern was expressed by any member of management at either the Duluth, GA or Marietta, GA location, or Micro Center Corporate office.
It is also important to note that the coupons that were used were obtained through valid means, and the coupons itself did not have any fine type that prohibited the use of the coupon, either on dollar amount of the number of uses.
Micro Center should have blocked these coupons on their website if they were such a problem, but NOT allowed [or maybe instructed] this manager to treat me in this manner. Why did not Micro Center block this coupon or put in place restrictions on its use? Why did Micro Center Corporate allow their store manager to slander my name in a public forum? Is this the practice of Micro Center to allow their members of management to humiliate and threaten their customers? Is doing business with Micro Center in the amount of over $80,000 not enough to gain respect?
If I and my business matter to you [Micro Center] then please contact me and lets work this out, and come to a resolution so I can continue to do regular business with you [Micro Center]. read more