Amazing people and amazing service. Dave is really passionate about what he does and also very…read moreknowledgeable about computers. After taking my computer to a repair shop and charging me for a WRONG diagnosis, I decided to take it to Computer Works. Dave managed to pinpoint what the problem was and explained to me in detail what he did to fix the computer. This will definitely be my go-to spot for repairs in the future.

Scott rocks! My…read moretravel laptop halted and would not power On. Nothing. Nada. Perhaps it is afraid of tech doctors, because upon arrival, it booted just fine. Scott could have sold me a check-up, but he did not. I tried to buy an external USB disk, but he recommended CostCo's current sale was a better price. Um, okay. I am so glad that he did not attempt to over-sell me.

Extremely disappointed with the service at this location. I scheduled an appointment for 3:00 PM to…read morehave my MacBook looked at, but I was left waiting completely ignored until 3:15 PM. To make matters worse, the technician barely looked at my computer, never even touched it to test anything, and immediately diagnosed it as a motherboard failure. Their only solution was to tell me I had to spend $2,000 on a brand-new MacBook. Glad I didn't listen. I took it elsewhere for a second opinion, and they were able to fix the issue completely for free. It wasn't a motherboard issue at all. Getting a lazy, incorrect diagnosis after being made to wait past my appointment time is completely unacceptable. Save your time and go somewhere else that will actually look at your device.

I appreciate that Best Buy is really trying to avoid becoming a showroom for the internet. People…read morecan walk in, handle an item, and then buy it on Amazon in two seconds. With that in mind, I visited this location intending to decide on a large purchase. It was not busy on a Saturday morning at 10:30am, and the customer service representative was trying very hard to be attentive even though I could tell he'd been out partying late the night before. I knew exactly what I needed (hair dryer with WiFi), and got out with my purchase in less than 10 minutes. I hope Best Buy can survive another few decades before succumbing to the inevitable.

Andy did an amazing job on fixing my infected computer. He picked it up one afternoon and returned…read moreit the next day. I highly recommend this company honest and friendly.

Some context regarding my dilemma: I had just built a PC which was working flawlessly. I was able…read moreto play my intended game perfectly fine with no issues. Then, while gaming, my game crashed and the computer stopped responding, prompting me to force shutdown the computer. Post crash, the game was underperforming. I tried everything software-related, from verifying the integrity of the game files to clean reinstalling Windows (three separate times, mind you), but to no avail. At this point,  I'm thinking it must be hardware related, hence why I took it to the repair shop. I explained my situation to the repair shop and they took it from there. After some time, they contacted me saying that the both the graphics card and SSD (due to being at "65% health") are responsible for the horrendous performance. I went ahead and replaced said components, only to be greeted with the same horrible performance post-crash. So, I called the repair shop and they responded by saying I only "partially followed" their advice as they recommended I get a RTX 5070 instead of the RX 9070 I originally had; their argument was that the RTX 5070 is the superior card of the two and didn't have as many driver issues as AMD cards. According to them, had I gotten an RTX 5070, the PC would have been running perfectly fine like its former self. But that didn't make any sense as the PC was running fine with an RX 9070 before the crash. When I brought this point up, they started talking about how there could be problems with PCIE bifurcation, something that didn't make sense at all in explaining my horrible performance.  I decided to take it to another repair shop. The repair guy over there suspected it was the motherboard. I replaced the motherboard and lo and behold, the PC was running perfectly fine, WITH the RX 9070 card that Quick Teks claimed should have been switched out for an RTX 5070 due to "PCIE bifurcation issues." I later called Quick Teks about this and they were still adamant about the situation, stating that they had mentioned PCIE bifurcation being a potential problem in their diagnosis (which isn't true as they mentioned the PCIE issues AFTER I replaced the parts and called them about the PC still having horrible performance; never was it mentioned in their diagnosis). To top it all off, Quick Teks abruptly hung up on me and sent me a text saying, "Thank you for your business. But i'm well aware of what was wrong, and what was stated previously." Absolutely unprofessional and unacceptable service.

From the owner: Do you need help fixing computer issues or building the perfect gaming/workstation PC for your…read morebudget? I’m here to help! Whether it’s repairs, upgrades, or custom PC builds, I’ll work with you to find the best solution. I don’t have a physical storefront - instead, I'm able to meet wherever is convenient for you. Call, text, or email me to get started!

I feel like everyone is friendly here despite having a very high workload. Perhaps being a Sunday…read moreit was very busy but I feel like this store is always busy. I came here to just get my battery fixed but after discussion realized instead of doing tney it was time to replace my old MacBook Air so I did do that. Had a weird glitch when loading my local files to new computer so they were nice enough to let me come back in a couple hours to pick up the computer I appreciated that considering they were so busy. Love my new MacBook Air if anything it was worth it.

The employees here I noticed none or very few of them have a smiling face or positive attitude and…read moreI've visited several other apple stores and what usually stands out at apple is the customer service and pleasant attitude. Also my goodness it's HOT in here. I felt like I was in an oven. Turn down the heat . I had to step out bc I felt like I was about to pass out ! Maybe that's why the employees here look distressed bc it's as hot as Arizona in here

Great experience! Also, he was very reasonably priced and friendly. He didn't talk down to me like…read moresome computer people do lol. If you are wondering, my laptop was coming apart and that is what he fixed.

Great service and pricing…read more After we moved our elderly mother from her apartment of many years to an independent living apartment, my brother and I (who live out of state) needed someone to install a quasi-landline (Ooma). No traditional landline available at the new apartment. Brian performed the setup efficiently and effectively, and was very understanding of, and patient with, my mother's diminished mental faculties.

My first time visit to this location. Apparently they moved here approximately a year ago…read more Previously it used to be a Harley-Davidson motorcycle site, so they have retained a lot of the original garage flavor :huge ceilings, skids marks on the ramp, super large size pictures high on the wall - sepia colored muscle bikes of ancient yore, industrial look and feel of the interior decor, but coupled with the modern cubicles, everyone has a nice space, lots of large computer monitor screens, several training & discussion areas, white boards, etc. Paula Gwyn (of Marketing) was on hand to make everyone feel comfortable, the few employees I met were enthusiastic and informed me this was their 3rd place they have moved to, so much has been their growth in the last 10 years. Lots of vertical banners on the wall of their partners/providers, e.g. Microsoft, VMware, NetApp, Nutanix, many others - I am sure missing a few here. Their main business seems to be healthcare solutions, but they do a lot of other related stuff as well, like: Server, Desktop, and User Virtualization, Migration, Cloud Enablement, Mobility & End User Device Strategies, etc. I plan to follow up with them on a professional level later.

They assessed my issue extremely quickly and let me know my options, which were limited. I…read moreunderstood my grave situation and asked how much their diagnosis would cost me. He told me there was no charge. I appreciated the speed of their work and their overall professionalism.

Dan is incredible. After my motherboard failure on my laptop, dan took out my drive, coverted it to…read morea modern format and transferred it to a new laptop. I didn't lose my data or my apps he saved me so much money and time I can't recommend him enough. The speakers weren't working right and Dan ordered them and installed them at his cost to make things right. I can't recommend Dan enough. I'm coming back!

The worst rating available. The technician never showed up for the appoint. No text, email or phone…read morecall. Poor way to do business.

From the owner: Remote and On-Site PC/ laptop repair and IT services made simple and affordableread more

"I've had an excellent experience with TCG's support team. They communicate clearly, resolve issues…read morequickly, and always set realistic expectations when helping with a problem. The customer service is truly outstanding. I especially appreciate Eric--he has great people skills, is always patient, and is very helpful when walking me through computer issues over the phone. The whole team has been fantastic to work with, and I would absolutely recommend TCG to other companies."

From the owner: Serving the Detroit Metro area for over 25 years, The Computer Guys, Inc. is committed to providing…read morereliable and effective IT support to businesses of all sizes and industries. From cybersecurity to cloud solutions, we have the expertise and experience to help you tackle your toughest computer issues. Call today!