I am from out of state and called in for a pre-purchase inspection for a car I was looking to buy…read more I connected with Mark who was amazing to work with. He was very explanatory very accommodating, and we worked everything out. I felt that their price for the amount of items inspected were very fair. And he was also helpful when I was asking for additional local resources for bodywork. The Christian Brothers group has a long-standing reputation across the nation, and I've heard only great things about this location and can attest that Mark make sure every customer is taken care of.

What an AMAZING, HONEST, TRUSTWORTHY and KIND group of professionals. My prayers were answered!…read moreLemons into Lemonade~ If we lived in the area, CBA-BG would for sure have our continual business. Driving from Indiana on our way to Florida for spring break, a series of dash lights and acceleration issues had us searching for a mechanic in a more urgent way. Not knowing the area, my quick search found Christian Brothers Automotive nearby and after reading their philosophy I knew this is where we were meant to go. Chris greeted us in as a walk in and served us every step of the way. Our vehicle DID NOT make it easy but Jacob, the technician, worked hard to find the root problem, yay for electrical issues. The communication between Miles and Chris to us along the way made us confident we were in good hands and we weren't going to go down the road hours or days and encounter the issue again, the type of service anyone hopes for when your family's safety is of utmost importance. We may have missed Florida for spring break but our family will have an experience and memories to talk about; when situations arise and we don't understand why, we can be assured God knows and puts us where we are meant to be for a reason and it was evident in how Christian Brothers Automotive of Bowling Green were the practical hand and feet of Jesus, in our frustrating situation.

I have had great customer service here. But last time, I was unconvincing the guy. Sure made me…read morefeel like it anyway. Wouldn't accept my AAA cause I didn't tell him before hand. Okey doke then

A rude f*** head. Was very rude and unresponsive. Then proceeds to hang up the mid conversation.read more

Hands down the best towing company I've ever had to use. My AAA was useless I had to call him at…read more5am woke him up. He came right out even agreed to take us with our car. Once he found out our situation he refused to take his towing fee. He even took our car to a mechanic he knew at no charge. Had us wait at a restaurant for our ride. Informed them why we were there. Just the best tow guy I've ever had to deal with. Couldn't have broken down in a better area.

Chris rescued me from a mud bog in my yard. Arrived quickly, got the job done perfectly, and I…read morelearned a lot about this new area I'm moving into. Could not have been a better experience. Hoping I don't need him again, but won't hesitate to call Hayes if I ever need help again. A+++++

They fixed my college daughter's car problems. She said they…read morewere so nice and kind. They were very helpful and understanding. They also were able to take care of the issues in one day.

Timely service. Reasonable quotes. Would consistently rate quality of work as very good.read more

Great staff. Very quick Price fair. They do complete…read morecheckover Usually no wait Good rewards program

Beware! I was over charged by at least 5 quarts of oil. My bill was $246.08 for an oil change on…read morea Diesel engine. Invoice shows 5 qts at 52.00 then 8 additional at 131.20! What a rip off. As a single female traveler, from out of state, I felt very taken advantage of and do not recommend.

Chris is reliable, friendly and honest. He'll come to you at work or home. His prices are fair and…read morethey are very invested in the community. My family and friends have been so happy with him!

Very responsive and quick service! The price includes for someone to come to you is a wonderful…read moreidea! I got quick response from the website/email so wonderful customer service and price.

My 20 year old son took his car to Musser automotive because his car would randomly start reving…read morethe RPMS up and down out of no where! We had already figured out that something within the alternator clip, an electrical short or intermittent connection was causing or at the very least contributing to this problem! I instructed my son to make sure musser was aware of this before they worked on his car! They changed the map sensor, and other components in the car and told him that this would fix the problem! After he got his car back I asked if they addressed the alternator connector issue and he informed me that they didn't have to. The problem wasn't that.... Fast forward six months, and the problem is back! No problem you might say, musser offers a warranty and guarantees their work?? My son takes his car back to musser, while it's still under warranty, and they diagnose it, after my son insists on showing them the issue with the alternator connector. Jason's response was "that's just a coincidence". The next day they call and inform my son that that was in fact what was wrong with the car. Then proceeded to tell him how much they were going to charge him for the fix... that's when I stepped in and asked about the warrenty and their work being guaranteed... I was told they would get back to me... yet the next day by 1pm we still hadn't heard anything! Drove up there to talk to Jason because he said we needed to talk to him face to face, yet when we get there he's "gone to the doctor". We ultimately decided to take the car somewhere else because at this point I just don't trust them to do the right thing! I was never expecting them to pay for the parts, but I was most definitely not expecting them to try and make money off the parts, charge a $75 fee for absolutely nothing, and charge for labor, after throwing a bunch of parts at a problem that they misdiagnosed, and was too arrogant and prideful to listen to what my son had already told them!! I'll never take another car to musser automotive, and if you're smart, you won't either!! I work for General Motors, and know a thing or two about cars, however, I never told my son to go in and demand anything be fixed a certain way. Just told him to make sure they were aware of this so that it could be corrected too!! $1200 down the hole for the first repair that fixed nothing..... unless you've got money to blow, find a different mechanic that actually knows what they're doing, and doesn't do guess work! Edit: No tantrum was thrown! I picked up the phone after Jason quoted my son a price to RE-fix his car after throwing parts at the car the first time that were unnecessary, and ask if they really ran their business like this? He guarantees his work, parts, diagnostics, labor. Well the diagnostic was incorrect, and had he listened, and simply tested the alternator connection, none of the other parts and labor would have happened.... Never once did I say I expected Jason to eat all the cost! But you can bet your hind end I expected them the cover the labor, and eat their $75 garage maintenance fee or whatever the crap they call it! Bottom line, Jason had an attitude with my son because I refuse to let a mechanic take advantage of a 20 year old kid, that would rather pay the money than to be even the slightest bit confrontational! But I'll gladly pay a mechanic, who knows what their doing and will honor their promises, twice the money that I will someone who refuses to admit they messed up and try to honor what they originally promised! Re-edit- I appreciate you not charging us for something we already diagnosed and told you about when he initially brought the vehicle in!! You have a good day sir!

they created more peoblems then my car had had car for…read morethree weeks made it worse cant even drive it needs wheel barring replaced new one was bad I told them I can fix it my self just warrenty the bearing if I brought it in and fix it they said no I didnt want it keft for another three weeks they did ac lins but broke all the vacumlines under hood and didnt fix it right left parts on the inteier offwhen they fixed ac lines for rear ac. fixed problems my self paid over $3000 for them to break my SUV

My only complaint is the fact that when you get your car serviced, you have to sit in sofas/chairs,…read morethat drop you down to the floor and it's difficult for an old person to get up...I usually sit in the kiddy room b/c it's the only decent chair to be able to get up from, and the lounge chair is usually taken by some young guy who doesn't need to be using it....but they do...Toyota Service, it's time to start accomodating old people with joint problems.

My husband and I recently traded in a vehicle on a used Toyota here. First off we were misled as to…read morethe value of the car we were purchasing. This was unfortunate and we should've caught it. So we were overcharged. In less than 24 hours we wanted to take this 'new' car back. They absolutely refused to do it and would not return my car that we traded in. Now in the two months that we've had this "new" car we have had nothing but problems dealing with these people. Part of our deal was to repair the liftgate which wasn't working properly and was very noisy on this 'new' vehicle. After waiting 5 weeks, and having taken the car back twice for repairs, they finally got all the parts in and fixed the liftgate. But while the vehicle was there they cracked the windshield and then refused to repair it. These are your typical awful car salesmen/people that you hear about but hope to never encounter! Everything from the sales people to the managers to the service people are horrible. One service technician was so rude and disrespectful that I requested to speak with the service manager two different times to no avail! I finally had enough and told the salesman and service that I would not speak with anyone there any further. I stated to have a service manager call my husband. After several days a service advisor called my husband back. But first I had to deal with a rude service person over the phone, who also left me an incredibly bizarre voicemail prior. The service manager would not do anything to take care of this and just said it was unfortunate and we had to go to our insurance company about it! We are both livid and considering taking them to Small Claims Court. We'll see... I would just stay away from this business. They certainly don't cater to locals like us and definitely are in it only for the sales money coming in and don't care whether you come back for service with them. I would steer clear of these people and this dealership. It's not worth all the risks in dealing with them.