Professional, kind, accommodating and in it for the result…read more He was timely in taking my call and took on my concern as his own. In today's world to get someone who cares enough to settle nerves in a crisis, Justin is a safety net to help avoid the nonsense. I refuse to go to BBuy again.

I found JB tech on yelp. The service Justin provides is top notch. I had an old Dell laptop that…read moreneeded a new hard drive. I also have a program that was installed on my laptop years ago that needed to be transferred to my new Dell that Justin recommended. If you need tech advice or help with any computer needs look no further. Excellent costumer service.

Leo is the best he'll work with you fairly . He repaired my iMac when I thought it was gone - he…read morereally knows his stuff !

Leo is awesome- always helping our business with whatever we need- whether it's a data transfer,…read morenew computers, or a new laptop charger. Affordable and quick work!

The test of a good store is how they treat you when something has gone wrong. The Micro Center…read moreservice department passes that test. I brought my Windows laptop to the service department to assess problems with the Thunderbolt 4 port. I paid $50 for the assessment. When I received the machine back, the tech notes indicated that he had examined only the USB-C port, not the Thunderbolt 4 controller upstream. I was not happy. I called the service manager, Damian, to tell him what happened. Damian not only refunded my $50 but told me to bring my laptop in the next day for a Thunderbolt 4 assessment while I waited. The assessment was done quickly and Damian himself explained the results to me. I was very impressed at how Damian took ownership of the original mistake and took steps to make it right. I plan to make Micro Center my go-to store for computer purchase and repair.

We have always had a great experience at Microcenter. We needed a laptop for my son. He starts…read morecollege in two weeks and we wanted a good computer but didn't want to be taken advantage of. As soon as you walk in you are greeted and sent to the appropriate area. Carole was quick to come over and assist us. We showed her the specs of what is required and then added his own "asks". Carole knew her stuff and was super quick to find him the perfect computer. She also knew what his school would provide and didn't try to take us for more money than necessary! That meant a lot to me. The manager came over and also said hello. That can go a long way! This was a fantastic experience and exactly why I will always come back here for all of my computer needs.

My wife had trouble with her laptop and he fixed it and now it works great. It's better than buying…read morea new one.

Great place nice employees. Quick service. My laptop locked up and repaired on site while I waitedread more

Cashier always checks online price to see if cheaper, and gives me the cheaper price. Nice recycle…read moreprogram for used cartridges.

Goated place came in looking for but the only common impacts of 31 I needed one for my project…read more The workers are super kind to me and they gave me one. They're super cool they're goated. I love them.

I have the annual Geek Squad service contract as I have had for many years. I find it worth while…read moreand yesterday was no exception. Bryan and Ryan, the team at the Geek Squad service area, were very pleasant and understanding of my issues. They took care of those issues and the work was complete the same day. They are an asset to the Best Buy organization!

Lucky to get a 1 star would give 0.... Went to purchase BOSE open ear buds. I asked gentlemen to…read moretry on to see if comfortable to wear. Was told I could try on different brand, but same fit. I want to try on the brand I am buying. OR I COULD BUY then try on and RETURN if uncomfortable. WHAT THE HELL? I tried to call..you can not speak to a live person at the store. I told him I would purchase some where else where I can try on and he said...GO AHEAD, with a shrug. Well there is GREAT CUSTOMER SERVICE!!! I own my own company and would be UPSET if my employee said...GO Ahead and buy somewhere else! I even said that saleman could open..stand right there while I try on and they could put back in box... I WILL NOT BE PURCHASING ANYTHING ELSE FROM BEST BUY. Would rather spend more money and have customer service than this. So sad you can't train your employees to be more considerate and helpful. You just lost business Kelly Tocco

I'm the sort of person who likes to do things himself. I have built and upgraded several of my…read morecomputers over the years. So, I figured this new one wouldn't be a problem. Things have changed a lot in the last 7 years, though, and I was just stumped. I always like giving my business to local places, and I liked that they had the word speedy in the name. Sure enough, they got back to me quickly...to say that there was damage to the motherboard. Oops... I guess I'm not the computer expert I thought I was. I figured this was going to be where they try to sell me an expensive motherboard, but I was told it would be cheaper if I ordered my own. While I didn't enjoy having to spend the extra money, I still had a smile when I realized that my computer was in good hands. Once I got them the new motherboard, they basically had to build an entire computer from scratch, because everything connects to motherboard. But, they cut me a deal with the price. It would have been a couple hundred dollars more if I handed them the parts and ask them to build it. Everything works beautifully now. And, I enjoy talking about geeky old-school computer things with the people there. While I don't like to admit that I can't handle things, I know where to go if I have any issue with a computer.

I came in for a charging issue. They took it, and not even 2 hours after, they get back to me and…read moretell me it's a motherboard issue and that they cant find the motherboard for my laptop. I then take it to a family friend to see what he can do. And he fixes the problem within a day without needing to replace parts. Don't waste your time here, they'll just guess.

I have been dealing with this company for many years. NOT one complaint. Great service. Ask for…read moreCraig

Sam--- the computer tech was awesome. Make sure that you consult with a person, that knows what he…read moreor she is talking about. The two previous computer stores I went to, [ before speaking with Sam at SCO ]------- BOTH concluded that my laptop problem was a motherboard issue. Sam seized upon the fact, that the conclusion above was incorrect. My laptop problem was a software issue. Thusly, very inexpensive to fix my laptop issue. Thank You again Sam !

I dropped off my computer to have the screen replaced. It had been knocked onto the floor and…read moreslowly became more and more cracked like a car windshield in the winter. The guys at CDS ordered a new screen and had it replaced in less than a week! I was really impressed with their professionalism, ease of transaction and friendly service. I was prepared to buy a whole new laptop, but replacing the screen saved me a few hundred dollars. Thanks again!

My hard drive took a massive hit. I took it in to CDS and they were able to retrieve my files by…read moredoing a data dump. I was extremely happy about that. They kept me posted as to what was going on throughout the repair process. Had to have a new hard drive put in. Very reasonable prices on parts and labor. I virtually have a new computer now! Couldn't be happier.

I have a 2015 Pioneer Elite receiver that since new would intermittently lose the display. It…read moresimply would go out, all black face. It would be on for months at a time, and go out for months at a time. I took it in under warranty, the display was working when they got it, so they sent it right back. Tried again around 2019 with a Pioneer service center in Lansing, had the same result. Asked them to hold on to it, turned on, to see if the display would go out. It didn't, they told me to come and get it. Cost me $175 for basically nothing. Now, the display had not worked since last Christmas. I decided to take one last chance on repairing it by taking it to Craig's. I liked mostly what I read in the reviews, even though they were NOT close by. I dropped it off on a Saturday, explained the problem, they plugged it in and saw the problem also. By Tuesday they called me back after doing a diagnostic on it and explained the problem. They told me what parts they would need, how much it would cost, and if I agreed, that it would be ready in a week. I agreed to their price, thought it was reasonable and in line with what I was willing to pay, and it was indeed ready within a week. They showed me that the display now worked, and for the first time in eleven years, my receiver is now fully functional. It is a very good receiver, have no qualms about it. Everything else on it works fine. So I am pleased as punch to have it back. I recommend Craig's. Treated me well, did everything they promised at what I thought was a reasonable price. I would go back. (Even though they are 50 miles away from me.)

they just don't fix tv's. took a 4 bulb infrared panel for my sauna tent to them because the timer…read morekept shutting off after a couple of minutes. called me 2 days later all fixed for a little less than I was quoted. I'm satisfied.