I like this ED as it's not busy at all and you get seen right away…read more My son went there when we first moved in after he broke his toe so he got seen right away. I went there few days ago as I wasn't feeling well thanks to Covid. So I got seen right away, they did all the tests they need to do to rule out clots in the lungs as well pneumonia. Doctor was super nice. The nurse who took care of me was super nice as well. I was in n out within two hours or less even. Took my mom to the same ER two days ago as she is 80 years old and she got Covid. She want feeling well so I was worried since her sodium level drops suddenly. Dr did amazing job as well addressing all these issues. Send her home with the Covid medicine. The nurse was kinda of rude at first not sure if we came in at the wrong time so he was having a bad time. But after the Dr checked my mom the nurse become nicer. Overall I have nothing bad to say about this ED. Thank you everyone who took care of me and my mama!

I ended in their ER room because Swedish Urgent care don't have an EKG machine (lol!)…read more Very quickly, they ruled out that my symptoms - chest pain, dizziness, shortness of breath - are not related to a heart attack. They released me without any clear explanation what's going on, and warned I will receive three separate bills. Since then, for the next 10 months, I'm receiving a bill after bill. There are around 4 or 5 so far, amassing for over $3K total. After insurance, of course.

This place should be retitled, "NOT SO URGENT CARE"…read more After signing in, we were told it would take 20-30 mins of waiting. After 30 mins, we did got to a room, but no provider came to see for an hr. When asked, we were told provider would come to you as soon as he is available, felt lucky we weren't told "Provider is finishing a movie at Bella Bottega" nearby. Waited for another 15 mins and left the place, never to come back ever.

The billing department is not helpful at all. My daughter went to the urgent care for stitches and…read morehad a $60 copay. She asked the staff 3 times if she came back would she gave another $60 copay. Well, she got a bill for $60. What a surprise! Called the billing department and all they kept saying that it was billed correctly. They didn't care about the integrity of what was being told to patients and I think this also falls underneath the no surprises act. They could choose to write it off, but they are going to die on their sword.

This is a limited review for the imaging department only…read more Normally, imaging department has its own outside door that I can park near. I did, which turned out to be a mistake because of COVID. There's a sign telling everyone to walk to the main door. That's ok though; I could use a few more steps. Entering through the main door, a person in a booth nearby waved me over to ask me the standard questions about any symptoms and gave me a sticker. An 1 min thing. Anyway, the Imaging department is very straightforward - two ladies at the front to check in and insurance. And if the appointment is the recurring mammogram, I go no more than two doors inside - one to change, one for the imaging. It's super straight-forward and easy. Brownie points for the most recent appointment. I'm so used to having nothing to do due to COVID that I didn't look at my calendar and completely spaced out having an appointment. They just called, booked another appointment, no change fees. Yay! So thanks!

We've been coming to Swedish since the facility was built, and have had nothing but excellent…read moreexperiences

Standard medical staff who carry out job duties but lack true care and passion for their career. If…read moreyou need a prescription refilled fast, this place requires you to make another appointment. Once you've received a diagnosis, I recommend using an online telehealth service instead--much more humane and priced appropriately.

Beware of surprise billing!!! I was admitted to the urgent care however somewhere during the…read moreprocess of assessing my condition (x-ray etc) I was transferred into the other part of the building that did not qualify as ER and received a surprise bill for $800! My insurance covers 100% of ER after a copay. However they did not cover this bill as it was not an ER. This is unacceptable. It's a cheating practice from the very people who supposed to keep your best interest at heart. I never went to this location again and don't recommend doing it.

I had a great experience at Indigo Urgent Care when I went in for a burn on my hand. I was able to…read moreschedule a same-day appointment and was seen within minutes of arriving. The facility was clean, modern, and well designed, and the check-in desk staff was especially friendly and efficient, which made the whole process easy and stress-free. I also appreciated the complimentary water in the waiting area -- a small touch that made a difference. The doctor and physician assistant were knowledgeable, kind, and thorough. I honestly didn't expect such a smooth and positive experience from an urgent care visit, but I'm really glad it worked out this way. I would absolutely recommend Indigo Urgent Care.

They were very helpful and the staff was very nice. I was seen right away and the doctor was great…read morethank you

The doctor who saw me, Dr. Paul A Lee, behaved less like a medical professional and more like a…read morefinance frat bro . His explanations were vague, dismissive, and barely met the minimum standard of care. I ended up getting more useful information from the medical assistants than from him. After being fitted with a leg brace, I asked a few basic questions such as what position my leg should be in and how long I should wear it. Instead of giving clear guidance, he responded with "I don't know". I cannot fully straighten my leg after my fall, so I asked whether it needed to be straight in the brace or simply kept in a comfortable position. Rather than answering professionally, he mocked me and mimicked the way I was walking, claiming it was "almost impossible" to walk with a bent leg ... That is exactly how I had been forced to walk into the clinic due to the pain in my knee when attempting to straighten it. Being dismissed, mocked, and given inadequate medical guidance while in pain is completely unacceptable. His behavior was unprofessional, disrespectful, and frankly appalling. I would strongly advise others to AVOID seeing this doctor. The rest of the medical staff were lovely.

Updating my previous review after a solid experience…read more As an ER nurse, I notice speed, workflow, and efficiency immediately, and this place was one of the best I've seen. I had an MD eval, labs, a CT scan, and a fluid bolus, and I was out of there in a little over an hour. For anyone not in healthcare, that is wildly impressive. Considering most wait times in the ER or urgent care can easily exceed 6-8 hours, this experience really stood out to me and absolutely warranted a review update. The clinic was super clean, organized, and the whole process felt incredibly streamlined from start to finish. The staff were friendly, helpful, and kept everything moving quickly without making the experience feel cold or rushed. That is a hard balance to strike in healthcare, and they nailed it. I do not impress easily when it comes to medical workflows, and this place absolutely delivered.

Kindest staff ever! And super fast visit. I came in same-day (Friday afternoon) for an ankle x-ray…read moreand was seen immediately. The staff was super helpful when they took my call beforehand to explain how long the visit would take so I could plan my work schedule around it. The nurses, receptionists, and doctors are all phenomenally kind and patient. The Imaging team was super chatty & made the experience really enjoyable. I loved that the urgent care was in the same building as all of the other speciality providers, so they can all see you as part of the same appointment. Would definitely recommend!

I went to Swedish Redmond Urgent Care today because it was at the top of a short list of places…read morethat my doctor recommended for me to go to get the XRay and the blood tests that he wanted me to get done. The receptionist in imaging was very nice. The XRay technician, Sean, was personable, and he told me a few interesting tidbits about the XRay machine in addition to giving me the instructions as to how I needed to stand for the XRays to be taken. I was in and out of Imaging in about 10 minutes, and it was a pleasant and hassle-free experience. The lobby was nice too. Next, I was checked in to the Lab by Austin, who has a great sense of humor. He had me laughing so hard I told him that he should do stand up comedy! He told me that he actually does want to do stand up comedy, and that his friends have already come up with a possible name for his Netflix show if he ever gets one! I hope he does get a Netflix show, I would definitely watch it! His comic timing was spot on. I shot back some jokes and I made him laugh too, and he said I was hilarious. Austin tried drawing my blood, but he wasn't able to find a good vein at first. This happens a lot for blood draws for me. I do drink a lot of water, but my veins are not easy to find for most people who draw my blood. Austin decided to draw blood from my hand instead of my arm, which was a good call because he was able to locate a suitable vein in my hand for the second attempt at drawing my blood, and he started to get the blood draw going... but then the needle (it's a smaller needle that he used for the hand than the needle that he would have used for the arm) popped out of my hand before he could draw enough blood to do the tests, and my blood spurted all over my fingers, my hand, and my forearm. I can't stand to see blood (mine or anyone else's), and I look away even for a normal blood draw, so I was mildly horrified when I saw the blood all over my fingers, my hand, and my forearm. Austin apologized for this. I accepted his apology. I feel like it could have happened to anyone. Austin called Daryl over to try to do the third attempt at my blood draw. Daryl was also unable to find a suitable vein. Daryl had a great sense of humor, too, and he ribbed Austin playfully and made both Austin and I laugh. Daryl also complimented my jade rings that I wear every day on my left hand now, and Daryl happened to be wearing a jade ring as well! I shared with Daryl that my new nickname this year is Jade. Daryl inserted the needle into my arm, but he was unable to get any blood from the place that he inserted the needle. Austin told me that they weren't going to try more than 3 times today. He said that they can usually get enough blood on the first try, and occasionally they need a second try, but the third try was the final try for today and they would not try more than 3 times in one sitting. It has frequently taken people 2 tries to draw my blood in the past, but I've never needed a third attempt until today, and I've never had an overall unsuccessful blood draw until today, either. Austin and Daryl were so kind to me, though. Both guys were upfront about my veins being hard to find, but I never felt blamed or shamed in any way. Austin kept telling me that I was doing "outstanding" even though I was growing a bit nervous and worried after the two unsuccessful blood draws and was fervently hoping that the guys would be able to successfully draw enough blood from me the third time, for the tests that need to be done. Both guys had used several techniques to try to get my blood flowing more to my arms and hands, including having me clench and unclench my fists, using the tourniquet, and even using a hot compress on the areas that they wanted to draw blood from. Unfortunately none of these techniques ended up being very effective. I really feel like both guys did everything that they could to try to get the blood that they needed, and it wasn't totally their fault that they weren't able to get it. My veins are hard to work with. I'm kind of bummed that I still need to get my blood drawn again another day soon, though. I thought I'd be good to go after today. Austin painstakingly cleaned off all of the blood from my fingers, hand, and forearm after the second needle had popped out of my hand and my blood had spurted all over those areas. He used several packets of alcohol wipes to do this, and he was very thorough and he got every last drop of splattered blood off of me. Then he carefully bandaged my hand. Although I'm bummed that I still need to get my blood drawn again, overall I felt very cared for by every staff member at Swedish Redmond Urgent Care that I interacted with today, and interacting with each and every one of them was a very good experience for me. Also, I don't think I've ever laughed that hard at a hospital before in my entire life. I wish Austin all the best if he does make it as a stand up comedian. He would rock it!

Overlake NEVER disappoints... came here with hubby for same day procedure, front office staff was…read morevery helpful, check in was nice enough to walk us to a completely different part of the hospital than where her desk was. Our nurse and the patient care technician were absolutely amazing, extremely helpful and very knowledgeable. We weren't rushed , we were thoroughly impressed with every single step of the process and post procedure instructions. Highly recommend...

Everyone is bitchy here…read more From the check in person to the nurses at the SPU 3rd floor. It is free to be nice.

My dog had swallowed a foot pumice stone and helped take care of us. I was able to get in with the…read moredoctor instantly, they were not pushy with what they recommended for treatment. They were very caring and compassionate all while making sure my dog was comfortable. They also made sure that we were safely away from a highly reactive dog that was coming in.

The folks here are great!…read more I have a dachshund who we suspected had early symptoms of IVDD and wanted to get him seen just in case. The real con here was how long we took to get seen. I understood the need to prioritize urgent/emergent needs which is why I didn't dock too much but we really didn't get checked on for like three and a half hours. When we were seen, the staff were polite kind and prescribed medication to help him with discomfort while we waited to see our standard vet. The cost wasn't too bad either, around $300 for the eval plus three medications. Would definitely be back here in case of emergency.

After moving here I haven't found a good massage therapist, but I needed one bad as it helps with…read moremy migraines. I'll start with the good first. Leah did a great job. She had great pressure and really got deep into those knots. She recommended adding stones, so I did, which was good, though I don't know if I'd do it again because I don't think it gets deep enough. A couple days later and my migraine has disappeared and hasn't returned. As for the place, it was super clean, cute, and comfortable. Now for the not great. There is no actual waiting room, so after I rang the Ring I waited outside about 10-12 minutes before being let inside. I'm sure it's a safety thing, but I imagine on a poor weather day, this could get miserable. Now for the only reason I didn't give full stars. On their website it says you'll be charged a 20% service charge automatically that won't show on the list price or deposit. Which is fine by me, having friends and family in the beauty and service industry I get it. However, when I went to pay a tip screen pulled up and I skipped it, because of what I had read. She then looked and me and said, "No tip?" I then felt embarrassed and frustrated because even if I wasn't leaving a tip, it's off putting to ask about it, and more importantly I felt like she thought I was rude even though I was just going off the website's information. Due to my embarrassment and uncomfortableness at the end, I probably won't go back. But I am still giving 4 stars because they did a great job and the place is clean.

I've been going here every month for the past 7 months, and each time, it has been such a relaxing…read moreand pleasant experience! I have gotten Swedish massage from both Cici and Grace, and they are both very sweet, professional, and exceptional! I am usually picky with getting massages and usually even at much more pricey and fancier places, I am not satisfied. But Cici and Grace know exactly what to do with the right amount of pressure to relieve my stress and muscle pains. They always ask where I would like to focus on and if the pressure and the temperature are good, which I appreciate. I need to come back every month! On top of the top notch service, the place is very clean including the bathroom. They also offer and candies and water at the end. I have been recommending this place to all my friends. I don't even live close by but I think it's so worth it to visit every month. I always leave feeling de-stressed and relaxed!