I am writing to formally express my profound disappointment and distress regarding a recent interaction with Dalphine . Which has significantly compounded my family's grief during an already profound difficult period . The incident occurred when I attempted to obtain essential documentation pertaining to my parents funeral services.. as I lost both parents some time ago leaving a state of emotional vulnerability. My request was straightforward and I believe entirely reasonable. I sought to obtain copies of the Funeral service for both my mother and father. These documents are for my personal records and reference.. from a common and expected request from a greving next of kin. However my experience with Delphine was deeply upsetting. Unacceptable.. when I presented my request she unequivocally refused, asserted that I had not paid personally paid for a funeral services. Incorrectly claim that my Sister covered the expenses for my father's funeral. I must clarify that assertion is entirely false the cost of my father service directly through his estate. Beyond a factual inaccuracy Dalphine demeanor, was dismissive, unprofessional, and frankly rude to my establishment and dismay during our conversation. I believe I inherited the right to access these Vital records. Dolphine conduct was not only merely unhelpful insensitive and a complete dereliction of the compassionate support that Grieving families rightfully expect from a Funeral service provider. Her enormous claims and hostile attitude served only to escalate my distress and add to immense pain. I am already experiencing.. the core expectation from any establishment assisting families during difficult times of their loss is offering understanding, empathy and respectful service. Instead, I encounter such a profound lack of respect and professionalism is my view inexcusable for a funeral service. read more
