I really used to like this store. There is a good selection, some great sales, and I have never encountered an unfriendly employee. The regular prices are higher than Walmart but the product quality and selection are generally better as well so it balances out nicely. I went in today to get a small item and check out the selection on another category of item. Picked up what I went in for and spotted something that my daughter would love for her birthday. Then I got to the checkout. It appears that corporate really wants everyone to use the self checkout because you are only allowed to go through the regular checkout if you are paying with cash. I don't carry cash for many reasons and dislike having to ring up my own purchases. Until corporate gives up on forcing people to use self checkout I, unfortunately, will be shopping elsewhere. read more

I received great customer service during my visit and found a fantastic variety of products. I found exactly what I was looking for! The prices were also low compared to other craft stores I've been to. read more

I've shopped here for as long as they've been open, I spend thousands of $$ on glass beads. Today I went in for the first time in a little while and discovered they have 3 self checks and only one checkstand with a person working. Had to wait in line for about 12 minutes because NO ONE wanted to use the self check. When I got to the checker she informed me it was cash only at that checkstand. If you use a card you MUST use the self checks. I left all my stuff and went home to Amazon. As I am disabled, I have filed a complaint with the ADA in hopes it will help someone else navigate that mess. It's a shame, I would rather shop there but I guess it has to be online from now on. read more

Maria and Barbara the best by far customer service. Maria was very helpful in digging into boxes for the missing Letters for my signature project. She located all letters and even the & symbol. Allowed me to lay out all the letters to make sure I didn't forget what I needed. Barbara at checkout very helpful and looking out for my pocket book, even though the michaels credit card app didn't go thru she gave me a 20% discount that saved me 50.00. I will continue to use them for all my craft projects. You go Ladies, keep up the great customer service. Brenda fort bragg read more

Richard works at Aaron Brothers, located at the rear of Michaels. I spoke with Richard on 2/17 about fixing a painting that came away from its frame. Richard asked that I make an appointment to make sure he would be there. We made the appointment for 2/19 at 11am. I live 45 minutes away however I arrived on time and was told that Richard had called in and wouldn't be there until 12pm. He didn't call me, apparently because I don't matter, and my time doesn't matter. After this unprofessional and disrespectful experience, Richard, Aaron Brothers and Michaels don't matter. They can go out of business like so many others in this ugly retail chain. When Richard arrived an hour late, I asked for an estimate, and he gave me a price. He never apologized for being an hour late. He doesn't give a sh-t. Richard is evidence of the ugly rabbit hole the country is falling into. I don't care what is happening in your personal life, you can always take 2 minutes and make a call so as to not inconvenience a total stranger. A total stranger that could be a customer, but in this case will never again go into this toilet of a retail store. read more

Not shopping here ever again!!! Staff was rude! You don't have the right to be be a jerk just because of the coded BS!!! Just lost out on at least $300 plus!! Oh well I'm sure my money will spend well at your competitors!!! read more

I used to love shopping here - it's the best place to pick up quality art supplies in town, and I've had nothing but excellent service the few times I've used their frame shop. I just hate to go through the regular checkout line anymore. Within the last year or so, the employees have started pushing their Michael's rewards cards on everybody so aggressively that it goes way past a hard sell and straight into harassment and belittlement. I've worked multiple retail jobs. I get that big corporations really want their employees to snag every single customer and card membership they can. I get that hardly any retail employees ever receive training in giving out a hard sell that doesn't make them look like jerks. I get that a lot of times the employees have managers to deal with that are sharks. But when I stand in line and hear the cashier bark, "Why?" when the customer ahead of me says she doesn't have a membership card, I'm immediately put on edge. The cashier has already made herself seem like an enemy, rather than a friendly customer service employee. I'm going to approach the register ready for a fight because the cashier has the hard sell tactics of an incredibly rude bulldog. So when it's MY turn to make my purchase and the cashier asks about my membership, I'm already expecting another bark when I tell her I don't have one. What I got instead was this woman shaking her head and saying, "I just don't understand all these people saying 'no'! I thought we'd gotten them all!" Now this woman is coming across as downright sanctimonious - as though I'm some foolish little girl for not having a membership card yet. She rings up my order and - as I'm grabbing out the cash to pay, and without ever actually asking me if I would like to sign up for a membership - she slaps down the sign up sheet and a pen and instructs me that I'm to write down my email. No. Bitch. That isn't how you sell a membership. That's how you make customers hate you. I would know; I've been at this for a few years, myself. You should not order a customer to sign up for an entirely optional membership. You most certainly WILL NOT with me. I had the distinct impression she thought I was some cute, stupid thing who would meekly do as I was told. Instead I put my cash down over the signup sheet and said, "No thank you. Not today." "Don't tell me 'not today'!" The cashier whips the signup sheet away like I've just spat on it. "Tell me 'no,' sure, but don't say 'not today,' because that just means you'll get it next time." Honestly, as rude as this woman was, I was almost tempted to come back the next day, make a purchase through a different cashier, and sign up with THEM while she watched. But then I'd still be signing up for membership with a store that clearly sees nothing punishable about employee behavior that atrocious, and I'm not about to reward whichever manager hired this embarrassment to customer service. read more

I am extremely furious with an employee named Jan at the ukiah Michael's! She has been constantly bullying my sister since had started working there for the season and today was suposed to be her last day when she went it to work for her last day your employee Jan watched her walk to the break room and clock in and come back out and while at a check stand proceeded to tell my sister with customers around that she no longer worked there in the rudest way possible! I do not recommend working here! read more

Store is clean, well lit. I went in looking for calligraphy supplies and I found what I needed. Service was fast and friendly.

I was looking for a custom frame for a picture. I approached the framer and asked for a certain frame. She was so rude that I walked away and found what I needed for myself. I would not go back to Michaels in Ukiah for anything to do with framing. read more

I have just returned from a private framing shop where I am having some prints I had originally framed at Michaels re-framed, because Michaels did such an incredibly crappy job. Though expensive, and though the framed prints looked great when I picked them up, shortly thereafter the prints appeared to ripple - and not just on one, but on all three prints I had framed at Michaels. At the private framing shop, after I explained my problem to the proprietor, she said that Micheals was her best advertising - she apparently does a lot of re-framing of crap work done at Michaels. All I can say is, the store likely has fine art supplies, but do NOT have any work done there. They do crappy work and charge you an arm and a leg. Had the ripple effect come about sooner I might have had some recourse with Michaels. But I have no faith that they could fix it, considering what my new framer had to say. Good thing she came highly recommended by a friend of mine. read more