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    Michaels

    2.9 (9 reviews)
    Closed 9:00 am - 9:00 pm
    Updated 2 months ago

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    Hobby Lobby

    Hobby Lobby

    (15 reviews)

    $$

    I bought 3 items and had to get a rain check for the 4th one. We do not live locally and bc my…read morehusband was going to be in the area, he picked up the fourth one. Hobby lobby charged full price for the fourth item. I called, explained the situation - they said they would honor the original price. My husband took the receipts to the store, they would not give price adjustment w/o the physical item. I had to go again and this time they said they would not honor price because the initial charge for first 3 items was not correct. I find this unacceptable bc: 1. That was their error 2. They should have said that when I called. 3. if they had the item on the floor at the time of orig purchase, I would have paid same price for all 4 items. Not good business. I won't be back to Hobby Lobby anytime soon. Buyer beware

    Selection is great and I can always find what I am looking for (plus more!). Pricing is decent, and…read morethey always have a nice sales offering. That being said, the customer service today at the Seabrook NH store was terrible. Five people in line at the fabric counter with ONLY ONE sales associate. The poor girl had to USE A CALCULATOR to figure price based on yardage cut. Then she had to HAND WRITE the calculations on a slip of paper. NOTHING was computerized or scanned. When I got to the front registers to check out, there were only two registers open with at least 12 CUSTOMERS in each line. The manager was standing in front of the registers walking back and forth and staring out the front windows into the parking lot. Why did he not open a register and assist??? The register associates were very pleasant and apologized for the long wait. These issues fall on management, not the associates. And as I'm sure you know, Hobby Lobby does NOT scan merchandise bar codes. They press register buttons for each item! It's 2025 - maybe Hobby Lobby should consider using self-checkout like the majority of other retail stores have been using for years?? My total time standing in line at Hobby Lobby today was over 40 minutes .... UGH!!!!

    Michaels - artsandcrafts - Updated May 2026

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