The framing department here is top notch. They employ people who are both friendly and competent. They always do the best work framing. Happy to have them close. Special shout out to Meg, she is the best. read more

Horrible service, very rude manager. They caused significant damage to my original artwork they were framing for me and tried to gaslight me when I told them the highly reflective glass they used was not the non-glare I paid for. Gave them two chances to fix it and waited significantly longer than the two week estimate, but after they damaged a very expensive piece I had to take it to a different Michael's to fix as best they could. They caused permanent damage that has now significantly lowered the value. They told me my items would be insured but then they refused to take responsibility. read more

Michaels - They didn't install the artwork correctly and it crushed the entire corner, causing significant damage to the photograph. - Arts & Crafts Near Me - Rio Rancho, New Mexico

See all

Horrible service. They waited 2 weeks to tell me that the staples would be shown on a stretched canvas frame. I told them no, that I obviously didn't want the staples to show. Then she told me it was going to take another week and that the picture would be significantly smaller. They were clearly not busy and no reason for the delay. They were surprised when I canceled the order. I could not recommend this store and their unacceptable service. F- read more

What a pleasure it is to shop somewhere that actually cares why you're there and wants to help you. Every encounter with an employee was positive and informative. I will travel out of my way to shop at this location in the future. read more

I had 7 pictures matted and framed recently. Kim was extraordinarily helpful with matching mattes and frames. The results were even better than I anticipated. Thank you Kim!! read more

Very cool place! Nice, new, anything you could ever need for crafts! I love Michael's and now there's a location in Rio Rancho and close to Bernalillo. Will definitely be making more trips here! read more

I love to do arts and crafts and I come here quite often find most of the supplies I need and I love the couponsalways clean and the staff is friendly read more

Took a very large photograph of my children to be custom framed at the Enchanted Hills store. Paid a lot of money for a basically cheap job. Less than one year later, the photo has slipped down in the frame and they refuse to fix it without charging me! The Asst Mgr said it was "because I used my own matting", they could not guarantee their workmanship. What the hell does the matting have to do with the photo staying centered in the frame?!? They used cheap two-sided tape to adhere the photo to the backing, which failed and the picture slipped down in the frame. What has happened to customer service??? DO NOT go to Michaels' for custom framing! VERY DISAPPOINTED! I also asked for the store manager to contact me personally, and never heard from him! Terrible service! read more