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    Michaels

    3.2 (19 reviews)
    Closed 9:00 am - 9:00 pm
    Updated a few days ago

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    Laura R.

    This location is in a plaza that is currently under construction. The easter theme was in full effect with bunnies everywhere and also valentines items were deep discounted. My daughter needed to buy some tacks which she found several variations for a few dollars. Great deals here on water bottles and colorful candles for $9.99. The cashier was nice and gave us a quick checkout.

    Cashier Karen (haha) was very rude. I brought in a return for an online order with proof of purchase and the item in perfect condition. She was frustrated that she didn't know how to file it and I offered to give her time and walk about the store, she paged the front desk and I hear her talking smack about how I haven't come up front fast enough. When the interaction is over she says okay BYE NOW. I get back in line because I have other things to buy and after a few minutes she takes me. I have never had someone be so rude to my face and act like I'm inconveniencing them for something so simple like a return. Won't be coming back.

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    2 days ago

    Helpful 2
    Thanks 1
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    5 days ago

    Helpful 0
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    1 year ago

    Helpful 1
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    1 year ago

    Helpful 0
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    10 months ago

    Helpful 0
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    2 months ago

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    Photo of Susan S.
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    1 year ago

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    1 year ago

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    3 years ago

    Helpful 0
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    2 years ago

    Helpful 0
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    7 years ago

    Helpful 12
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    2 years ago

    Excellent and courteous all around. The store was orderly and clean . Extremely helpful.

    Helpful 0
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    4 years ago

    Helpful 1
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    8 years ago

    Helpful 1
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    3 years ago

    Helpful 0
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    Photo of Sandy S.
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    6 years ago

    Helpful 1
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    5 years ago

    Helpful 0
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    6 years ago

    Cashier did not wear a mask , very disappointed . I expected more from this local store.

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    8 years ago

    Helpful 0
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    Review Highlights - Michaels

    Easter Glitter & Flocked Bunnies 40% off and Glitter Glaze is on clearance for $5.

    Mentioned in 2 reviews

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    Michaels

    Michaels

    (41 reviews)

    $$

    This is by far the worst Michael's I've ever been to. I used to come here regularly for years with…read moreno issues, but something clearly changed--whether it's the staff, regional management, or both. The service has completely gone downhill. Employees are untrained and seem unsure of how anything works. I recently placed a pickup order, and the item was out of stock. At every other Michael's, the app cancels the items and refunds me automatically before I even arrive. Not here. This store waited until I got there, then treated it like a return--asking for the card I paid with and even requesting my social security number just to process it. Completely unacceptable. On top of that, I placed a curbside order and was told to go inside to pick it up. What's the point of offering curbside if I have to walk in? This location went from a 10 to a 0. Management is awful, and the employees are clueless. I won't be coming back.

    I am extremely disappointed with the customer service I received at your store around 8:00 PM while…read moretrying to get a few balloons filled for my daughter's birthday. We were told you would not fill them, even though we arrived an hour before closing and the store was completely empty. We were given an excuse about a policy that is not posted anywhere and was never communicated in advance. That refusal forced us to spend forty dollars on a helium tank we did not need. On top of that, your team told us we had to pay for ribbon, something that would have been included if the balloons had been filled by your staff. When we tried to explain how important this was, Brooklyn, the manager, showed no interest in helping. She had a terrible attitude and walked away while we were still speaking. It would have taken five minutes to offer basic customer service. Those five minutes would have made a huge difference for our child's birthday. Instead, we were left frustrated and scrambling. I will not be returning to your store. I will be taking my business to Amazon and other retailers who actually value their customers and make an effort to be helpful. Do better.

    Michaels - artsandcrafts - Updated May 2026

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