They shipped a very expensive, but damaged electric ball winder, the customer service person,…read moreTaevia, said they would (in writing by email) return the item for store credit or return to credit card, but then she never sent the promised return shipping tag and ghosted me despite several followup attempts to contact the business. I will never shop again with the Woolery nor will I be making recommendations to friends. The item was new-in-box, but rusted and damaged. I do not trust their inventory I don't trust their good faith as a business based on my experience.

TL;DR - nice product selection, iffy online store accuracy, abrasive customer service…read more The Woolery is super well stocked with weaving yarns, which I appreciate. I have found them hard to get on the phone, and when I do, overly brisk/abrupt, and defensive about their sometimes confusing stock & shipping policies. For example, I recently placed an order for an item. I landed on the Woolery to buy it because my online search produced a google listing from the Woolery that *specifically said the item was in stock*. I called to double check it was in stock, but no one answered the phone. The online store said "Shipping in 7-10 days" which made it sound like yes, they had the item in stock. So I ordered. I got an email the next day saying that the item was not in stock, as the manufacturer is closed for the next 3 weeks, and it will ship after that. I called to cancel the order, and the person answering the phone was quite quick to blame me for misunderstanding - "You can add it to your cart, but that doesn't mean we have it in stock" and "it SAYS 7-10 days shipping, you should have seen that, which is typical for a drop ship from a manufacturer" and "The website doesn't say we had it in stock, we never keep large items in stock, we don't have the room in our warehouse." Then, she seemed unhappy to cancel the order.

I went in a few days ago really not knowing what I was going to need, I'm learning to crochet,…read morethankfully there was a group of gals in the store that were able to tell me exactly what I would need to get going. They were super helpful! The store had a wide variety of types of yarn in all price ranges. They also told me about a local group that meets to crochet together and some local beginners classes. Thankful to be able to buy local and not have to rely on the big box stores.

What a sweet little shop! So many samples, so much beautiful yarn and the pictures that line the…read moreupper wall around the shop with the colorful smiling photos of happy customers in beautiful knit ware are totally the BEST! Go visit. It's well worth it (even if you already have plenty of stash).

Beautiful store and friendly service - this place is a regular stop on visits to Lexington.read more

Fantastic cozy shop chock full of high quality yarn. Walking in you are greeted by walls lined with…read morecolorful yarns of varying fibers, all organized extremely well. The staff was super friendly, knowledgable, and helpful. Prices were also quite fair. Would highly recommend and will likely return

My daughter from out of town ordered some birthday balloons for my wife's birthday…read more 5 bundles. Looked okay 10 hours ago, but look now. Leftover Valentine's Day balloons. The top one was fresh. What a bad management decision to sell this outdated product

So Black Friday wasn't a complete bust.... But I am going for this cyber Monday too and hopefully…read morescore some good deals on knitting and painting supplies.... Mainly wanting to get a new crafting desk/table but didn't find one at a better price yet.... So fingers crossed! However bb found some decor/florals for her recording studio sooooo again not a bust!

I drove through Lexington yesterday and stopped by the game store. The staff were incredibly…read morefriendly and helpful! Definitely one of the best game stores I've been in! Amazing selection too!

Were excited to get back into gaming now that we have friends that play and were looking for a new…read moregaming shop we could call our "go to"... In need of some dice, found D20.. figured we'd give it a whirl... Cute shop... lots of Funko Pops, some Board and Card Games, decent dice selection... Magic Cards at the register... HUGE space in the back for game nights... Seemed promising... But, when we got out to the car and checked our receipt, hubby realized we'd been overcharged on the dice by nearly $2. We got a great deal on our cards, but... wtf? Things like that will make the Mr. swear off a place for good so, guess we're still on the hunt for a game shop... (le sigh)