ryan was marvelous! him and his team came in to install a 100 amp box and meter outside for my new…read moredrier and did an amazing job! no complaints from me!

I had a malfunctioning fluorescent ceiling fixture. I explained the problem on the phone, and he…read morethought the ballast was the problem. It would cost about the same to get a new fixture, so I bought a new fixture and installed it myself. I appreciated getting honest advice, so even though I didn't need them to install, I recommend them highly!

I had a crazy problem with the electricity in my house after a power outage. The folks at Arc dealt…read morewith me being a frantic mess and fixed my problems quickly and professionally. The technician offered to stay while we spoke with Duke so we could properly explain what we thought the problem was. It was great and really appreciated!

Our tech was Bob and was knowledgeable polite and thorough. He also helped us to watch so it…read moredoesn't happen again. Our AC drain pipes were clogged with residue. Today we had Chad come for a breaker for the Microwave that kept tripping. Turned out the connections were loose and one was burned. This company has been great with both our issues. I would recommend them.

Super nice guy with a broad knowledge base and great skill set! He fit me in for a repair during…read moreThanksgiving week, which helped save our holiday! Will definitely use in the future!

What can I say? Contacted 10 plumbers (Not exaggerating). Ron was by far the least expensive. Very…read moreprofessional, knowledgeable and friendly. Thoroughly explained what was needed and even went a step further to do the job right without a lot of extra cost. Installed two toilets and an outside spigot. Extremely pleased and recommend him. He also mentioned he does electric. I will be calling him for electric estimates too. If I could, I would personally give him more than five stars.

Morgan fixed the electrical issue we had with no problem Our…read more100 year old home has a hiccup now and then He came over early and ready gave me options on how to address the situation Apollo is a top notch group and has helped us here in Clifton a lot Give them a call they can come out first thing Jimmy G and Chunli Clifton

I recently got a quote to fix a small gas leak at a fitting that goes to the water heater…read more Duke had already come out and told me exactly where the leak was, and that it was caused by the pipe dope drying out after 40 years. The gentleman quoted me $1,695 in labor, as all the parts would be reused just refitted. I left work early, drove down there, disassembled, cleaned, and refitted them myself in 45 minutes. Duke came out inspected and turned the gas on. $1,695 for 45 minutes of work is disgraceful. You are taking advantage of people. I will be watching and reporting if you try to take my review down.

I was charge $1400 to have my sump pump replaced (a 20 min job). When the technician was at my…read morehouse he mentioned the total charge as I had not received a quote from the company. I commented that $1400 seemed pretty high. He pulled up the cost of the sump pump on his device. The sump pump the technician installed was $350. He said that if I provided my own pump I would be charged $600 to have them come out and install it. So, my question was, what are the additional $450 for? I am ok paying it, if I know what I'm paying for, but the information from the technician just wasn't adding up to the full charge. I reached out to Five Star to ask for an invoice. It came with a one line summary of the total cost of the work. I asked if they could please send an itemized invoice and explained the reasons I just mentioned above. After a bit of insisting, they forwarded my request to the manager. This was his response: ---- Hi Veronica My name is Garrett and I am reaching out to you regarding a sump pump we did for you on Sunday. I understand there was some confusion about the charges, I am here to help! So as far as a full breakdown goes, We pay around $350 -$400 for the sump pumps, and labor comes in right around $600. The remainder of the charge goes towards our 1 year workmanship warranty, administrative tasks such as tracking, scheduling and being a support system here for you if anything were to happen with it. We stand behind our work 100%. All of our pricing is flat rate, so breaking it down can be challenging in the sense of the charge does not change if we ended up taking longer to install the pump for you. We do it this way for the customer experience, as some plumbing companies do charge per half hour or hour, and can exploit the consumer by 'taking their time' so to speak to run up the bill. We always try to be transparent with our pricing, and just know that we are here to stand behind the workmanship and product we installed for you. Please let me know if there is anything else I can help you with. Best, Garrett Sowers Customer Relations Specialist Five Star Home Services (614) 245-3954 garrett.sowers@fivestargroup.com ---- My response to his: You charge $400 for a one-year workmanship warranty??? That is literally the cost of a brand new pump!! I'm not sure how that doesn't sound ridiculous to you! I also pay the $40 monthly "membership" but there doesn't seem to be much benefit in that either. It just seems unusual that a company refuses to provide an itemized invoice for work performed. I am sure that if you had work done by anyone, you would hope to be able to see what you are being charged for. I need my heating and air unit replaced but I am very glad I had the sump pump experience first. There is absolutely no way I will have Five Star do any other work for me, especially not a high dollar repair! I will find another company that is honest and isn't so hesitant, or flat out refuse, to provide an itemized invoice. It's just a disappointment.

They don't keep their appointments. Keep calling to reschedule. Today was my second time being…read morecanceled. My time was 8-1, they called at 11 and canceled. The next appointment isn't until June 10. If the cancel again, it will be time for the furnace tune-up instead of the air-conditioning.

Bishop was knowledgeable, polite and quiet. I believe the charges were market rate. They just bid…read moreon the first trip. I won't hesitate to use them again.

I had a light issue that concerned me and they immediately called and were able to help by doing an…read moreimmediate house call to investigate the issue, which alleviated my anxiety on the house wiring. They provided me an amazing quote to fix the problem and were quick and professional when onsite. I would highly recommend them for any work you need. Very reasonable, trustworthy, and quality work. I would give more than 5 stars if I could!

Joe quickly figured out my electrical issue was outside my home and It was for AES Ohio to resolve.read more

Just got a quote but did show up on time and was friendly with interaction. Continuing to evaluate.read more

Quick and professional at a reasonable price! Levi installed two pendant lights for us in one of…read morethe easiest professional interactions I've had so far. Quoted us in the morning and was out installing them just a couple of hours later. Price was good and the pendants look great! Thanks for the great work, Levi!

Very quick to respond and they were on time. Appreciate the good work Levi and his team did,…read morecompletely satisfied.

Tom was extremely responsive from returning my initial phone call within a couple days through the…read moreentire process. He provided an estimate within a couple of days of coming to see what we needed done. His team of Brent, Tanner and Logan were also extremely professional. They installed canned lights, added some outlets and installed 2 other lights. In addtion to doing an excellent job, they also cleaned up each area as they went. Their price was within reason. I highly recommend this company.

Great price. Great service…read more They had made several repairs to outdoor lighting and electric over the years always an excellent job.