I went in for one item and came out with more of course. The staff member checking out was very friendly. Makes for a good customer experience. read more

Not the most awesome craft store ever, but it's pretty good. More a sum of its parts than any one feature They are not the best in anyone thing, but they cover most every art and craft activity Painting Beads Photo albums Knitting Kids crafts Framing, both custom and self made Drawing Floral Cakes Ribbons Really only missing ceramic and glass Pricing is ok, but they always have online coupons you can use your cell phone for Decent staff Not a ton of alternative options in area, so...it's pretty good read more

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I used to be a DIE HARD Michael's lover until they raised prices exponentially without any warning and didn't accept any coupons that were sent via email and/or they didn't match their mailer promo. I only go for "clearance" sales now. read more

Never anyone around to help. Had to wait over 10 minutes for a price check while line was 8 deep...and to top it off...Christmas music already? Those poor associates! read more

Terrible service. None of the employees knew what they were doing. No one could tell me why the 20% off regular priced merchandise coupon wasn't working even though my frame was full price and not in the restricted merchandise. I read through the restrictions and the employee was like "yeah I don't know why it's not working but you have to pay full price." The coupon worked for every other color frame in the same size and same brand. I showed her the coupon working in checkout on my phone. She shrugged and said there is nothing she could do which is obviously a lie, I work in retail, I know you can apply a manual discount. I asked her if I could order online for in store pick-up, walk outside, and walk back in to pick it up so I could get the discount. She said I could do that but I would have to wait for them to put the frame back and repick it which would take a while and I couldn't leave the store with the frame today. It was literally the most backwards conversation I've ever had in retail like why would you make a customer go through all of when you could just apply the 20% off and make life easier on everyone. I asked the employee if I should order the frame online with the coupon and simply return it in store using this full price receipt once it arrived, she said that was what I would have to do if I needed the frame today because she wasn't giving me the discount in store no matter what, even though she couldn't give me a reason why this particular color frame wasn't eligible. Seriously these employees have no idea what they are doing. If I could give zero stars I would. I guess I'll be shopping at Joann Fabrics from now on where the employees are competent. read more

Michaels is a great store! I knew when I went there to get knitting materials for Mother's Day. It was very overwhelming because of so many choices between all the different soft fabrics, sizes, and needles. It was a good type of overwhelming emotion though ,because I was relieved by the clerk. She told me many things that I didn't know, and complemented my Mothers Day gift. After leaving, I now know Michaels is the place to go any time you are in need of art supplies. I would consider checking them out. read more

Just another chain craft store.... Cheaply made product which may mean better prices but the quality especially in the scrapping supplies is very poor. With a store like Picture This in town I don't know why any scrapers or stampers would even visit a store like this. Also never was able to get any very much info on products when I asked. read more