I don't typically complain online. I much prefer to speak with the offending party directly. However, in this case I have tried several times and have not been able to reach an individual in customer support nor has anyone responded to callback requests. So here is my tale...on Saturday, November 29, I went to Michael's in Clermont, FL to purchase a Christmas tree. The tree in question was on sale from $249 to $69. It was a 5ft Bowen pine. Attached to the floor model was a plastic envelope with several slips in it, one of which could be brought to the register to purchase the tree. I took a slip, went to a register with a sales clerk and made the purchase. After waiting for about 30 minutes for someone to bring us the tree, we were told that they only had the floor model left and because it was the last one, we would have to pay full price even though we had already purchased it for the sale price. I then asked to speak to the manager. When the clerk returned, we were told that the manager confirmed that we would have to pay the original price of $249.00 for the tree that was on display (The manager didn't even have the decency to come and speak with us herself). So, while still at the store, I checked others in the area and found the tree at Michael's in Ocoee. I called to verify they had one in a box and then ordered it online for in store pickup. I then went back to the register in Clermont to have my purchase refunded. The girl seemed to be a bit confused about what she was doing. Concerned, that she would somehow cancel my online order, I questioned her and was assured that that wouldn't be a problem. Well, she was wrong. While she did refund my in-store purchase she also cancelled my online order which I learned only after driving the 30 minutes to the Ocoee store. Luckily, there was still a tree in stock and I was able to purchase it for a third time. While there I also inquired about their policy with regard to floor models and was told that they sell them at the sale price and wasn't aware of any Michael's that did not do the same. Needless to say, Michael's in Clermont needs a new manager and customer service at their 1-800 number needs to step up their game. read more