I have made several attempts over the last two months to get the table I purchased refunded! My first attempt was with the understanding that if they gave me a replacement hing I could finish building it for my presentation at work. So I went in and received a replacement, but there was no consideration for the many issues I mentioned. I was only told 5/6 times that I would get a call to discuss all the issues I had with the $200 table I purchased for a work presentation I had coming up that upcoming Friday. Needless to say the entire table is junk and to make matters worse it fell apart during my presentation (which was humiliating to say the least)! Since that day I made many phone calls without a single response. Now I have always liked Michael's, but after this experience and the fact that my HR expected me to get my money back instead of reimbursing me I have to have my money reimbursed as I can't even imagine losing $200 on the most unsafe table in existence. Unfortunately I have still never received that call or my money back to date! This is wrong and needs to be rectified. read more

Michaels - The other side is also broken as the spring loaded function doesn't work or lock into place. So both sides are broken : ( - Arts & Crafts Near Me - Bloomingdale, Illinois

I had a horrible experience with the manager Carl. He was very rude ! I was double check the price on their spring flowers since the sign reads "Ashland flowers orig. price $9.99 on sale for 50% off" He rudely says "NOT THE WHITE TAGS" !!! I said ok how would a customer know that certain colored price tags apply if the sign does not say that? His response "ONLY THE WHITE TAGS" He has a horrible attitude. Hey Carl if you hate your job don't work in the customer service industry . Also you should greet customers as they walk in if your standing by the door stocking shelves ! I hope you find your spark and enjoy your job one day ! read more

The entrance and exit to this store is kinda strange. There is just a singular door for each- the entrance and the exit. Not a lot of glass, so it wasn't until I came through the first door that I could confirm that this indeed was the entrance. No room for carts between the 2 entrance doors either, so carts are just Willy Nilly out in the front sidewalk. The store was clean but didn't seem to have very much merchandise on the shelves. I came looking for hot pink yarn and I did find what I was looking for. I wonder if craft stores like Michael's are just not stocking the shelves like they did in pre-pandemic days? Anyway, I noticed a cool patriotic chalk drawing on the sidewalk in front of the store, where the shopping carts were. read more

Michaels - Patriotic chalk drawings in front of Michael's - Arts & Crafts Near Me - Bloomingdale, Illinois

The Bloomingdale location is terrible! You can never find an employee to help you with anything half the time the coupons that get sent to my email don't work in their system and they don't care to help. The Indian manager working on October 14th was extremely rude and blamed the customers for putting a product on the Shelf in the wrong location and when it honored the price when there was a whole section of bins i wanted for $10 in all assortment of colors but it rang up as $29.99 so she made me go and take a picture of it because she didn't believe me and then when I showed her she continued to blame children and other customers that could have possibly put it in that location and was only able to offer me 30% when it's her fault she can't manage her store in the first place. This isn't the first unpleasant experience I've had at this location and for that reason alone I will not be shopping here read more

Tried to exchange an unopened stock frame, of equal price, I even had the receipt, was told no, it needed to ve exchanged for the exact same frame. Tried to get the return credited to my card, couldn't. They gave me change, $23.94. I tried to give the girl $1.06 so i could have $25 back. Nope. The girl couldn't do tur arithmetic, didn't even try. She counted ninety four cents out. I think someone working a cash register should be able to addition and subtraction. read more

I love Michael's!!! Their selection is unlike any other place you will find of its kind but you will pay the premium. I almost always stop in with at least one 40% coupon for one item. On other days, I will live with a drive by of the clearance section or a 15% off coupon for the entire purchase. If you plan to frequent the store, I highly recommend signing up for their text messages, emails or download the app. You will receive weekly ads and coupons to further encourage your visits and purchases. read more

I actually showed framing depth the actual matting with a 1/4 inch solid black matt framing pic. The matting given to me was black with white edge I called store and employee said it was standard. I said wouldn't it have been nice to tell me this? She started yelling at me that she didn't appreciate this comment. Go to real framing shop where employees will advise you read more

Love going here for items on projects! Either baking, crafting or floral arrangements they usually have what I need! I like using the app for additional coupons as well. Only thing is the last few times I have been in the isles are very messy and no one is around to help. read more

Michael's itself is okay, not the best of the chain. However, Shane from framing, is probably one of the rudest and condescending people to encounter. My friend and I stood waiting for appx 15 min while listening to him chat with a male customer. After 8 min or so he finally acknowledged us but then continued his discourse of nonsense and non-business related conversation with the young man. Another couple came to the counter whom he greeted warmly. When he finally started with us he was cold and seemed he would rather work with anyone but us. He also had to point out the frame chosen was "the most expensive one" to which I replied "that's okay". When the project we wanted framed needed a little fixing and we had to leave, Shane seemed relieved. We went on Gary Ave to Hobby Lobby and were treated like humans with kindness. Never going back to this store for framing. Ever! read more

I bought an item online to pick up at the store for the first time. No one was at the counter or around the area. So, I see a box full of online purchases separated into bins. Assuming it's self serve because there are no signs to indicate otherwise, I barely look through the bins thinking I can bring it up to the front registers to show them my pick up email. A rude old man with grey scrooge like facial hair who thinks he cool yells, "can I help you?" I was looking for my item I paid for. "That's not how it works!" "Do your have your driver's license!" "Is this your yarn!" No, it's the item in the back. Wow, didn't expect such poor crappy customer service. Never coming here again. Don't work in retail if you can't be a people person. Jerk. read more

I have mixed views on Michael's. On the one hand, I've had some great "finds" at this store. Case in point: I'd been searching for months for the perfect wicker baskets for a shelving unit in our playroom, and Michael's turned out to be the chicken dinner winner. They also have a decent supply of scrapbooking materials, which came in handy when I was trying to refinish a dollhouse and needed some "wallpaper." But Michael's prices are so much higher than Hobby Lobby's or Joann's. Even with a 40% off coupon (which you can clip weekly in the Sunday paper, or print online), I'm still paying much more when I shop at Michael's. The worst example of this price gouging occurred when my boyfriend took a stack of airline tickets (he's a frequent flier) to be glued onto a heavy cardstock and framed. We had already had several similar custom frames made, so when the bill at Michael's came out to more than $250 for two small frames (during a 50% off sale, and WITH an additional 20% off coupon), I can assure you this was highway robbery (we got about eight for the same price at another store). On top of the astronomical cost, they weren't able to match the frame he used on the previous projects, so we ended up with something much thicker than desired. I will never again use Michael's for custom framing! The staff at this store is terribly unfriendly and unhelpful. They can't even crack a smile or greet you when you're waiting in line! And boy oh boy, they are sticklers for the rules! I had a coupon for 20% off my total purchase that started at 4:00 p.m. one day. I checked out at 3:30 p.m. and there were no circumstances under which they would honor that coupon early. Joann is practically next door to Michael's, and offers a far larger selection overall. If you're in the area, I'd suggest going there instead. read more

Another school project for one of my kids sent us here. It wasn't the caveman outfit, or make your own brick. Actually it's kind of a blur, we do so many of those useless projects! Don't get me going on that. This is a crafter's place with all kinds of stuff - scrapbooking, dried flowers, candles, cake decorating supplies. You name it they have it. But good luck finding it because they apparently don't have the same shelfing capability as the staff as the Gap (do you ever see stuff in piles there?). Stuff is kind of strewn about or just messed up, so you have to pick around to find what you want. The good thing about this place is that they always have 2 coupons in the Sunday Tribune. One is for 40% off. Theoretically you should get a good bargain, but because everything is already on sale, the discount isn't that great, but it's better than nothing. My favorite spot for this kind of stuff is Hobby Lobby, but they aren't open on a Sunday, so this is a good alternative. read more

I love Michaels. (normally) I love walking up and down the aisles and having creative ideas hit my brain. This is not one of my favorite Michaels. This location seems to have a smaller selection then the Michaels in Downers Grove or Berwyn. The store also seems to be a little more cluttered/messy. At lunch to buy a single bottle of Mod Podge I spent almost 20 mins in the store waiting in line. Did I mention that they actually keep Mod Podge at the check out? I did grab it there...I never even ventured deep into the store during this trip. I think they may be understaffed here. The store never seems as busy as the other Michaels I have been too...but I can also never seem to get out of there, or find someone to help me. I also may add...it could just be bad luck..... but last Christmas someone backed into my car while I was inside this Michaels shopping, broke my tail light and drove away! There are no camera's in the parking lot and the managers didn't really seem to care that my car had been hit. As much as I can.....I go to the other Michaels locations, however this one does still work in a pinch. read more

I LOVE Michaels they have everything I need for crafting & this Michaels in Bloomingdale always has great sale/clearance selection their staff is very knowledgable,helpful & friendly read more

So it's time for a quick update. This Michael's location has become more cluttered and less friendly over the years. This is not my favorite location. I do like the Michael's iPhone application that always had good coupons to use. I also like the sticker selection (but not the prices). Watch your prices on the register. Things don't always seem to ring up correctly here. read more

Love this Michael's! The staff is super friendly and courteous. The store is huge, so if you're unfamiliar with your surroundings it may be hard to find what you need. Luckily there is always a staff member there to direct you to your needs. Never buy anything at regular price! They almost always have a 40 or 50% off coupon, and you can download the ap so that you don't have to carry along all the paper coupons. read more

I am not sure what is worse - the absolutely incompetent help or equally mentally-challenged customers. I have been to this store 4x this year alone and have regretted every visit. How difficult is it to ring up a purchase and bag it: 5 minutes per person? 10 minutes? Really? Service like this is why Walmart, Meijer and the internet can siphon off considerable business. If you can't figure out how to operate a business - close. do everyone a favor. I will not return. read more

I love Michael's in general, though my opinion of this store greatly varies each time I visit. They're not as big as other Michael's but I always seem to find what I'm looking for there. The staff is not the most friendliest, I think they can benefit from some customer service lessons. They also drive me nuts with their coupon policy, one cashier will tell me they can only accept one coupon per person per day while another cashier will tell me they can accept one coupon in its category, e.g. one 50% off one item AND one 20% off your entire purchase. I wish they would make up their minds. Overall, I will continue shopping here as it is conveniently located and I like their selection. read more

I'm not much of a Crafter, but I have been in the store a few times. Always have found the staff to be helpful in helping me find what I needed. Lisa, who works in the floral Dept went above and beyond her job! I locked my keys in my car, and entered Michaels crafts in hopes of finding something I could use to pop up the lock. Lisa found an item, came outside and personally tried to help me out! That is what I call going above and beyond! read more

As a person who loves art, crafts, and anything that has to do with putting creativity to use. I personally love shopping at Michaels. The staff here is helpful and usually good at explaining what certain things are for. I love that it is always organized and arranged in an easy way to find supplies. A plus at shopping at a Michaels is that they have frequent coupons and are usually good about helping save money. read more

I usually shop here for crafts & other things, but no more! Their framing department is over-priced & understaffed! I waited 15 minutes to order a frame for a poster only to have the clerk too short on time to want to help me! I picked out a frame & paid a FORTUNE (even with a 60% coupon)! Two weeks later I picked up the item, but when I got it home I realized that they didn't even smooth out the poster properly under the glass! I am thinking of taking it back, but I have signed off on the receipt (you must do this to receive your item). Next time I will go to HOBBY LOBBY, where they are helpful & MUCH LESS EXPENSIVE!! read more

I would like to share our first experience with this store's Kids' Club session this morning. I paid $2 per grandchild x 6 and rounded everyone up to participate in the slime session on site. The children range from 3 to 10 years old, four boys and two girls. Several other children joined the group as well. The session was listed to run from 10 A.M. - 12 P.M. The session capacity was listed as 12. Two staff members led the session. The children were handed a small amount of already-made slime and invited to add some color and glitter as desired. The children completed their project within 12-18 minutes! Each child left with a small plastic bag with his or her slime. All of us left disappointed and in disbelief at the short, short, short session, the lack of an opportunity to make the slime from scratch, and the lack of a written recipe for making more at home if desired. As a result, I recommend watching some of the many YouTube videos on how to make a variety of slimes, purchasing the ingredients, and making it at home from scratch so that the child might experiment with the methods and the outcomes and figure out what worked well and why. Unfortunately, this session at Michael's this morning was not worth the time nor money, and I do not recommend it. read more

I knit and crochet almost compulsively so I buy a LOT of yarn - but I hate this place. Their prices are not marked on the merchandise consistently nor are they competitive with the Jo-Ann's right down the road. Not to mention they don't necessarily honor that promise they post prominently about honoring competitors coupons/specials. And don't get me started on the staff - I've generally found they are not knowledgable about their stock and generally on the edge of rudeness. Go to Jo-Ann's! read more

May 1, 2011, they were having a jewelry making class, free make & take... what a joke!!!! At 1;05pm they moved a cashier to the table at the front store. She was doing the "demo", as they called it. Customers (me and one other lady. ) were to stand, since there was no seating. The girl just started trying to tie charms into a string, but was not able to get the string thru the holes. She did not speak until I asked if this was the demo, she stated "I guess so, I don't know what I'm doing" as she tried to string and read the directions on the little paper that came with the kit. I asked what was would we be making. She told me we would be shown how to string beads (nasty looking things from a bag) in an hour or so. Seriously?? I asked the mgr on duty if that was really the class. He told me indeed it was. I laughed and left the store at 1:09. One of the most ridiculous things I have ever witnessed. Got home and noticed Micheal's had removed the posting from Facebook. I should hope so. God knows I will never attempt another class there again. read more

I came into Michael's to buy a very good amount of supplies, I had been in the paint/spray paint aisle to look for colors that would suit my art project. In the past, I find that what you see is not necessarily what you get. In the spray paint aisle there is a long piece of plastic like material which was already covered in multiple colors of spray paint and not to mention, bottles of spray paint were cracked and already opened. I tested out the spray paint on this material, only to find that the color the bottle said it was, did not actually show up the way i expected. if i had not checked i would have spent money i something that did not work out how i expected. I then, was approached and chastised by an incredibly rude employee who then proceeded to yell at me for spraying the spray paint on the paper provided in the aisle. Moments later I was approached by what seemed to be a manager who just as much talked down to me and reprimanded me rudely. If one is not to use spray paint that is already opened and used on paper provided, then so be it and put up a sign saying so. However, to be talked to the way I was talked to today will not be tolerated. Michael's will never receive my business again. read more