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    Michael Su, M.D

    4.6 (5 reviews)
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    9 years ago

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    Carbon Health Urgent Care San Jose - Almaden Ranch - POV inside examination room

    Carbon Health Urgent Care San Jose - Almaden Ranch

    2.7(61 reviews)
    0.5 miBlossom Valley

    My experience with Carbon Health Urgent Care has been pleasant and positive so far. From parking…read morespace, waiting time, service to follow up appointment, it has been a breeze. I like the fact that this location is conveniently located and there are ample parking spaces. I enjoy the bright morning sun shining through the place's big floor-to-ceiling windows. The staff promptly checked me in, had me sign a few paperwork and asked me to sit down to wait for my turn. The whole process took like 5-7 minutes only. Within 5 minutes, my name was called. I was led into a spacious, neat and clean exam room. After my vitals were taken, a PA quickly came in to discuss my health issue with me. He was professional and attentive in my opinion. My entire appointment from start to finish took like 35 minutes and has been nothing but positive :)

    What's the point of making an appointment here!? I had a confirmed 10:00 AM appointment and even…read morecalled at 9:30 with a question--no one mentioned any delays or long wait times. I arrived 15 minutes early, only to be told there was a long wait due to walk-ins. There was no prior notice, message, or courtesy call. At that point, I wanted to cancel, but there would be a $50 fee. Meanwhile, the estimated wait was up to an hour. It's frustrating to hear that multiple appointments are scheduled per time slot with only one technician available. Appointments should be honored and prioritized. Otherwise, what's the benefit of booking ahead? Unfortunately, I won't be returning

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    Ester Kwok, MD

    Ester Kwok, MD

    4.4(30 reviews)
    5.3 mi

    My old sister referred Dr. Ester Kwok's to me about 20 years ago and I have been her patient since…read morethen. We learned to be "patient" with her because we knew she usually spent a lot of time to examine her patients and follow up with history. It is usually at least an hour per visit. The hospital set up time for the type of visits for doctors and she always ran overtime. This may not be good for patients who don't want to spend too much time with a doctor. But for baby boomers, we need someone who care us more than we care ourselves. She know my personal medical history and family history better than I do and she catches any problems before they get serious. I know two of her patients, my friends, got treated for cancer at early stages because Dr. Kwok knew something was not right and recommended them to go to the hospital for in-deep examinations. If you are young and healthy, and always rush to do everything, then you are better to stick with someone associated with the doctors under the hospital umbrella. They truly efficient. She is a concierge doctor now and she is now allowed to see patients with necessary time without limitation. The membership fee is worthy when you need outstanding care quality. We love her and we are happy she is looking after us. https://www.doctoresterkwok.com

    I have been a patient of Dr. Kwok for 5 years. She is one of the few doctors who would really spend…read moretime to do a thorough examination on their patients. Also she would go above and beyond to provide the care for her patients. I was discharged from an acute hospital In early July 2025. I was too weak to make an office visit after the discharge. Dr. Kwok made 3 house calls in 5 days. I became very ill again on day 4. When she came to visit me on the 5th day , she called 911 and sent me to a different hospital which is better, but further from her office. She stayed in ER with me for 6 hours and visited me in the hospital daily for a week. Her dedication and professionalism truly saved my life. I am so lucky to have her as my doctor.

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    Michael Su, M.D - internalmed - Updated May 2026

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