First, the positives. The office was very nice. Also, I liked the NP that we saw. But the reason for the bad review is because after visiting, we got a whopping $375 bill in the mail. Apparently, they are out of network for us, which I didn't understand because I confirmed they take Cigna. When I finally was able to talk to the office manager about it, she explained that they do take Cigna, but only certain group numbers. What?? She said "I have explained this to all my staff and they are aware." Well, if that's true, they decided not to take the time to tell me that, even when I gave them my insurance card to make copies! Either they aren't aware or don't care. $375 is a bit of a financial burden for us but a nice bit of extra cash for them, right? So they probably just didn't care. Worst part, I'm still trying to figure out how we will pay the bill when I take my son to a different doc but Practical Pediatrics won't release his records while there's a balance. They also wanted to charge me $25 records transfer fee, which she said she'd waive once I pushed back. So I paid the balance on a credit card and am hoping they'll actually transfer his records. All in all...these people obviously see patients as walking money-makers. I'd avoid. read more