Why is it so hard to talk to a person here? No wonder Allstate bought Esurance. Real agents can…read morenever keep up with people. I would rather pay less money and have a robot give me insurance.

Allstate is a fine company but unfortunately this agent hasn't returned a single call, email or…read morewebsite inquiry Ive made. I even asked corporate if they could kindly ask her to get in touch with me to discuss my policy. It seems Ms. Carlow couldn't be less interested in helping her clients. I do not recommend attempting to do business with her.

BUYER BEWARE! This is a terrible agency with some of the worst customer service I have ever…read moreexperienced! They will not return your calls or emails. When you call them, they are rude and very argumentative. I was an autopay customer for YEARS and they cancelled autopay for the last payment, didnt bother telling me, and then sent me to collections for the past payment! I was on autopay for so many years!!! Find yourself another agent, this one is a waste of your time and money. Allstate isnt a bad insurance company, this agent is a terrible agent and not worth your time! RUN AWAY AND FAST!

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I have lived in Austin since 2009. I love helping customers with their personalized insurance needs and giving them individualized attention.

I have to take back my 5 star rating of your company. I sent you an email a week prior about…read morechanging my policy from the mile Wise in which you said you would. I signed an online e signature like you asked and yet it still wasn't done. I paid $144 on February 7th, $145 on Feb 20th, then ANOTHER $291 on the 24th! WTH! I asked your associate Selene for help, since you failed to change it prior to these charges amd she stated "you were busy". So excuse me for being just a number to you and not a human being who you think can just throw money away! That a ridiculous amount of money to spend for car insurance!!! SELENE Only offered to change my policy, said I got my policy online, and not through you all. Correct, BUT YOU ARE MY AGENT NOW! I asked you to change it and you failed to execute, causing me to pay an outrageous amount of money. When I asked for help, she just told me to call Allstate and gave me the number. What a pathetic way to treat a customer. "Allstate, where your in good hands"...shoot, whatever!

Do not use this agency for your insurance needs. Terrible customer service. I was with this agency…read moresince 1998 and was happy with the customer care I received by a gentleman named Brian. After he left and Craig Sini had to provide service I was treated rudely. Needless to say I no longer have insurance with Allstate Insurance no because Allstate is terrible insurance it is because this agent is a terrible agent

I recently ask for a quote on insurance for my home, Allstate was the first person to contact me…read moreonly offering to save me 400$ a yr, savings I told him your the first person I talked to and I would like to get some more quotes and glad I did, Kin insurance is saving me 1300$ a yr verses 400$ per Allstate and insured for over 200,000 $ you can't beat that I think Kin Insurance is outta upstate but they are writing more policy than anyone else you can't beat them Allstate! And thank u Kin insurance I already got my refund from my last insurance and my policy has already been paid to my mortgage co!!!

I deal with a lot of insurance agents in my line of work, and I trust Kelly Conway to handle…read morewhatever I need. That's not just lip service, I've referred many of my own clients to Kelly because she does what a lot of other agents won't-- she sits down and gives them the one-on-one attention that they need. Where a lot of agents are worried about "quantity" of clients over "quality," Kelly is the opposite-- giving clients that personalized attention that lets you know that you're being taken care of.

In December, I transferred over to Ed Mena and his team. I was a little nervous because my 20+…read moreyears State Farm Agent retired and I didn't know anything about any other company or agents out there. Well, Ed and Diana put me at ease immediately. They walked me through the entire process, "broke up" with my previous insurer for me AND helped me navigate the process for my 15-year-old permitted driver. Now, I have my auto, home and personal umbrella with Ed and Allstate and couldn't be happier!

I can't even begin to tell you all the reasons why Ed Mena is the best. Not only did he save my…read morefamily and I more than $1000 by moving but he just gives me this feel good vibe every time we meet. Just want to say thanks again for all you do for Austin! Vote Ed Mena for president

I have been with this insurance agency for over fifteen years. I have never claimed any damages to…read moremy house, even though the roof suffered wind, snow, hail and ice damage from various storms. Allstate sent an agent out to investigate the roof, and some water spots on the ceiling. I was told that the roof was merely old, and there was nothing that could be done through insurance. A claim was still filed, and it took several phone calls to have it removed. I also needed a letter of declination. I have left a number of messages over a period of days, and have not heard anything back. I can't change agencies without it. They also had double the price for car insurance, and his own employee sugg I look for something else.

One word "Fantastic" It is always a pleasure to call and get information and help with a kind voice…read moreon the other end. Just no nonsense and efficient! Love it!!!!! Would highly recommend this agency.

Jim and Becky have been wonderful to me. I've been with them for several years now, and they're…read moreprofessional yet friendly and approachable. They're very responsive if I ever need to make any changes. I highly recommend.

From the owner: Contact my Agency to get a Quick, Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. As an Allstate Agent in Austin, I know many local families. My knowledge and understanding of the people in this community help me provide customers with an outstanding level of service. I look forward to helping families like yours protect the things that are important - your family, home, car, boat, and more.

Update: It has been some 5 years since my original review. I have 2 cars, and 2 homes covered by…read morethe Lewis agency. Twice I have needed help and twice Chris has personally stepped in to help. The most recent time was involving a very complicated and traumatic insurance claim. Without going into too much detail, Chris Lewis and Russ Ervin reached out on my behalf to get a second appeal on my claim. I thought the original determination was not unfair, but I wanted to ask for mercy given the unique situation where while I had done anything wrong, a loss had occurred. With their advocacy, Allstate provided coverage exceeding that of a comprehensive claim to take care of me in my unique circumstance and prevent me for being charged with a collision claim. I am so incredibly thankful to Chris, Russ, and Allstate for this incredible treatment. I am 100% confident that I could not have achieved this outcome without having Chris's agency personally advocate for me and if Allstate weren't such an upstanding company. In conclusion, if you want an insurance company and an agency that will have your back and support you when you are at your lowest, you want Allstate insurance and the Chris Lewis agency. Allstate and Chris Lewis have earned my business for life. Thank you, Chris Lewis agency and Allstate.

Excellent service, quick response times. Chris and his team are very thorough and knowledgeable!…read moreHighly recommend this agent and Allstate.

Chuck is a great! He is always available when I have questions or concerns about my policy and his…read moreteam is awesome. They are constantly checking in to make sure I am taken care of and offer many resources. I keep my policy will Allstate because of the great customer service I receive from Chuck and his team.

From the owner: Contact my Agency to get a Quick, Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I've gotten to know many local families as an Allstate agent in Austin. I enjoy being a part of the community, and building local relationships is one of the best parts of my job. I look forward to getting to know you and helping you to find the solutions that meet your needs.I'm committed to helping Austin residents assess their immediate and long-term needs and choose options that will help them achieve their goals. When you want to explore options for protecting your home, personal property, or financial future, I'm available to answer your questions. If you're already a customer, I'm ready to review your coverage so that you can make any necessary adjustments to fit your changing needs. Call, email, or visit my agency in Austin today.