Shopping for jeans isn't the easiest of tasks so I decided to stop by the store to try on a pair…read morethat caught my eye online. There weren't very many people in the store yet I had to look for an employee to ask for help. The young lady I found was steaming clothes and was clearly surprised that I asked her for assistance. There was a woman leaning against the checkout counter whom she informed she'd be going to the back to get my jeans. That woman was standing there reading and didn't even bother to look up. Instead, she gave an approving nod. Hmmm...no greeting upon entry, difficult to find an employee to help and let's not forget the employee who couldn't be so bothered, seems like customer service is not a top priority of this BR location. I put the jeans back and decided to take my money elsewhere.

The store was not overly packed with people and customers and staff were all practicing Covid…read moreprotocols (wearing masks and staying 6 feet). Mostly all sizes were stocked on selves or the staff would find it in the back. Didn't witness any Karens or Kens from Trumps parade of mask less MAGA idiots. So all good.

Great customer service here at this location in La Cantera. The staff is helpful from the moment…read moreyou walk in the door and are knowledgeable of the product line and specific details. There are lots of purses in the stylish Tory Burch style that my wife loves. I was able to find what I needed with ease and given advice on cleaning, care, and deals they have. The check out process was easy and I was able to receive some extra percentage off by registering with an account, great quality and value!

I've been to this location multiple times and every time I come in, the staff is super friendly and…read morehelpful. They don't pressure you to buy anything and don't hound you like some stores do. Everything Tory Burch I have gotten has been excellent quality and they always have some hidden deals or sales. I also love how they boost your confidence when you try on clothes or shoes.

Horrible customer service!!!…read more I have been eyeballing the skirt swim bottoms for a few weeks now. I finally decided, i'm going to try them on and get them if i liked them. I walk in and was greeted by a lady which seemed to be genuine. When I told her I was just browsing, she turned around and started talking about me to the other lady that was working. Then another customer came in with her spouse, and they joined in. When I moved into the dressing room, they got even more vocal. After I tried on my clothes, I asked the sales attendant if they had something in store that was XS in length. Instead of looking for me, she said very shortly, Online. She didn't even offer to help look for it. After that I decided, I won't be giving this store my service any longer. I HAVE NEVER, EVER, had an experience like this Or felt isolated and bullied to leave a store. I am just shocked by this experience. I go to that location often and this was the first time. I won't be going back.

I don't think the assistant manager who knew me by name (or as "My Doctor Who Girl") is there…read moreanymore, as she was a HUGE reason this store maintains its five star rating for me. However, I love the selection and layout of this store (compared to North Star), and I love how friendly the staff is, too. When I want to find a perfect summer dress, a swim suit (I already own 4!), or some sexy, comfortable tops, I can come to Torrid at the RIM knowing I'll find exactly what I need at an acceptable price.

The service in this store is amazing! I can't tell you the last time I was in a store where the…read morestaff was as helpful as the amazing staff in this store. It didn't take Jennifer long to figure out exactly what my daughters style was and to find things that suited her perfectly. Jennifer will never know how much we appreciated her assistance.

Cool clothes & amazing staff. The employees are super helpful. Although they are up selling their…read moreproducts, you don't feel pressured to buy. Lots of great options and fun products. If you're looking for a fun outfit, especially while on vacation, check this place out.

Popped into the H&M at North Star Mall today to check out their new summer styles…read more The store was busy but surprisingly organized, making it easy to find what I was looking for. The checkout line moved fast, and the staff was friendly despite how busy it was.

The sales associate that was working the register while checking out my only item.....a three pack…read moreof socks. The woman named CHRISTINA (She is a Caucasian looking female in her mid 40s, with red/ginger hair, a mole on her face, and she has blue eyes if I'm not mistaken.) started making small talk about the item being on clearance, but after I exclaimed how happy I was about the purchase, she then proceeds to say and I quote, "yeah I wasn't aware of the item being on discount! Also..., whoever did your hair...**SHAKES HER HEAD SIDE TO SIDE** it doesn't look good. It needs to be redone". I then just stop talking and then close my mouth. I let her know that she needs to "have a better day" and I left the store. After i make it back to my kiosk because I'm also working at the mall, I inform my manager and she states that the behavior of the sales associate was completely DISRESPECTFUL, and let me know to inform the manager that was working the floor about the incident. As someone who hardly shops and goes to H&M, I can confidently say that I will never go back to this location again, and I hope that H&M actually takes this seriously. *(I tried putting no stars but it wouldn't allow me)*

Store was nice, they gatekeep the 00/0 sizes online for some odd reason, there was also this husky…read morelady who was trying to be the star helper or something because when this other nice lady was trying to help us with finding the right size pants, Mrs. Knowitall kept saying "that's not gonna fit her" "she's too skinny" as if we were even talking to her to begin with. I wish I could give this store one star for its horrible hospitality and poor judgement on hiring their employees. Thank you, you guys have personally made my wife self conscious about her size.

I have a difficult time finding chic/trendy styles. I recently stumbled into this store, and to my…read moresurprise, I found exactly what I wanted. The sales ladies are very attentive and helpful. They warmly greet you as soon as you walk in. Their service is outstanding! They offered me their J Jill credit card, which gives you 15% off on your 1st day purchases and 20% on your birthday month, which can be used all month. There is also no shipping fee for online orders (reg price) when placed by one of the sales associates. What a great deal! I'm certainly a fan of J Jill now! I'll be shopping here more often. Come check them out for yourself!

Yikes. Many people ask if you need help to assign their name to what you are buying, but they don't…read morewant to help beyond that. Most of the workers slink around the store, all looking miserable. Tons of items to choose from, but you want to leave as soon as you can. I had to return to exchange boots because the left was too tight. That threw them for a loop, and they seemed perplexed. It was eventually dealt with by a manager, but only after the workers made eyes at each other concerning her whereabouts. Environment: Does the AC work? Vibe: depressed Selection: Great Cleanliness: Great I would try another location, but I'd never come back to this one.

Hello my Texas friends. I normally give good reviews however today's experience was an eye opener…read moreas of what society has become. I'm from California wanting to buy boots for my husband, grandson and myself. I was at the register to pay and since one of my orders needed to be shipped to my home. They needed the "Manager" I was in line in front of the "Manager" He was counting money and not once acknowledged myself and my family. The young lady at the next register asked him if she can help? He said yes, now I move to her and everything was going great. Until she needed his assistance to place my order. The sales reps that assisted us with Brent and Damien were very helpful and respectful. The register young lady asked the manager for help. Well, this is when I experience the poor customer service management. He ignored her and the sales rep since they kept going to him for help. 15 mintutes go by and nothing. What is he doing? Out there looking at some lights outside the store? Mind you im still patiently waiting for him to assist his employee. I asked the workers is there another manager and unfortunately they said no! I respectfully said "wow does he always do this? Or it just happens to be that I'm the lucky one that's gets this type of service? Keep in mind I work for customer service in management for a pediatric and invasive vent patients division. I take my job with pride and willing to HELP. I don't let color, race or politics evolve with my duties as management. Im giving a 1 star because of their poor management. As far as the workers I will give them a 5 star. Great customer service Brent and Damien. I appreciate your time helping us finding the boots we were going to purchase

Madewell on its own deserves 5 stars, but this location gets another 5 on its own merit. Lauren, I…read morebelieve a manager, is fantastic. I met her when she was working at Charleston on King St and stopped in to this new location when I was in town. She helped me pick out some amazing shirts and a dress and even helped me order another one to my home when they didn't have my size in stock. I have a lot of Madewell apparel and find it to be high quality and comfortable. It's perfect for work or almost any other casual occasion. The girls who work here were so helpful and let me know what they thought of a few items I had on, giving me honest opinions. It was great because I didn't have a girlfriend to help me out and they definitely made me feel comfortable about my purchases. I highly recommend this store!

**Great customer service--until the employee discount was mentioned.**…read more I was recently in San Antonio visiting my daughter, who is stationed there in the Air Force. We stopped at Madewell while visiting a shopping plaza, and I have to say that the customer service when we first walked in was excellent. Sabrina greeted us and was extremely friendly, attentive, and helpful. The staff were all very welcoming and offered to assist us throughout our shopping experience. Sabrina even helped my other daughter find some things. The customer service was honestly top-notch. My daughter works part-time at one of Madewell's sister stores and is eligible for an employee discount. We understood that associates are expected to help themselves and clean up after themselves when making a purchase, so my daughter and I were putting things back as we tried them on. When we got to the register, my daughter mentioned that she would be using her employee discount. Sabrina immediately looked surprised and asked, **"You're an associate?"** My daughter explained where she worked, and Sabrina said she needed to get the manager. This is where the experience completely changed. **Sabrina's attitude toward us noticeably changed after she learned that my daughter was an associate.** The friendliness and helpfulness we had experienced earlier disappeared, and she appeared visibly upset. The manager came over and explained that next time my daughter needed to let them know she was an associate because associates are expected to help themselves. I completely understand having a policy regarding employee purchases. **That was not the issue. The way the situation was handled was.** What I found frustrating was that the staff had been the ones repeatedly offering to help us throughout our shopping experience. We didn't demand or expect special treatment--we accepted the assistance that was being offered to us as customers. My daughter was shopping as a customer that day, even though she happens to work for one of the sister stores. If associates are expected to identify themselves before receiving assistance, that should be communicated clearly and professionally. What didn't sit well with me was the obvious change in attitude once Sabrina learned my daughter was an associate. And this wasn't a small purchase. Even with the discount, we spent **over $700**. I even asked my daughter afterward if the employees worked on commission because I was trying to understand why there seemed to be such an issue with the staff assisting us. She told me they don't, which made the reaction even harder for me to understand. I want to be fair: **the customer service before the discount was mentioned was excellent.** Unfortunately, the interaction at the register overshadowed that experience. Policies are policies, and if my daughter should have identified herself as an associate before shopping, that's something she can certainly remember for next time. But there is a difference between explaining a policy and making a customer feel as though they have done something wrong. We came in to shop, were welcomed warmly, accepted the assistance that was offered, and spent over $700. We should have been able to leave feeling good about the experience. Instead, we left feeling uncomfortable and disappointed. **Madewell has employees who know how to provide excellent customer service. I just wish that same level of courtesy had continued after they learned my daughter was an associate.**