Horrible customer service!!! I have been eyeballing the skirt swim bottoms for a few weeks now. I finally decided, i'm going to try them on and get them if i liked them. I walk in and was greeted by a lady which seemed to be genuine. When I told her I was just browsing, she turned around and started talking about me to the other lady that was working. Then another customer came in with her spouse, and they joined in. When I moved into the dressing room, they got even more vocal. After I tried on my clothes, I asked the sales attendant if they had something in store that was XS in length. Instead of looking for me, she said very shortly, Online. She didn't even offer to help look for it. After that I decided, I won't be giving this store my service any longer. I HAVE NEVER, EVER, had an experience like this Or felt isolated and bullied to leave a store. I am just shocked by this experience. I go to that location often and this was the first time. I won't be going back. read more

I don't think the assistant manager who knew me by name (or as "My Doctor Who Girl") is there anymore, as she was a HUGE reason this store maintains its five star rating for me. However, I love the selection and layout of this store (compared to North Star), and I love how friendly the staff is, too. When I want to find a perfect summer dress, a swim suit (I already own 4!), or some sexy, comfortable tops, I can come to Torrid at the RIM knowing I'll find exactly what I need at an acceptable price. read more

This used to be my all-time favorite location. Especially when Andi was the manager a couple years ago. Now I cannot even stand coming here. I literally just left the store. I had about 3-5 items in my hand ready to try on. Both girls working could hardly care less. So I put them up and walked out the door. While I was there, about 10 people had walked in, only 2 were greeted while the staff was behind the counter. Their lack of customer service is running extremely ragged in this store the past year especially. The turnover rate is awful. If you get a great manager in there, you're going to have a better team. I wish y'all could get Andi back. That store would be 10X greater again with her in there. read more

Favorite place for shopping. Great clearance got a pair of jeans and 2 blouses yesterday for $45. Had a $10 reward so final cost $35. Happy camper read more

Very bad customer service experience with employee Shelby, very unprofessional and store does not have a store manager. My information was released by this employee for derogatory emails to be sent to me. Very disappointed that TORRID has employees they allow to act in this manner. read more

:Fantastic Service ! Great selection! Got in the store at 8:30 and they close at 9. Samantha was still friendly and helpful--until we made our decision. We left about 9:15. And yes, we did make a purchase. I stumbled on this store really by accident. We were on our way to one of the department stores in the same shopping center when we caught the name of the store. It was an interesting name and then we saw the door sign posted size 12 and up. We were sold. I have gained weight in the past year. Not really in the Women's sizes that the department stores offer but not quite comfortable in Misses. You ladies know what I am talking about. When you get up in the larger sizes, clothes tend to start looking frumpy. Yes there are stores like Lane Bryant and Ashley Stewart--but they seem to cater to much larger women. I have had such a hard time finding something cute and comfortable since I have picked up some extra weight. I don't want my apple shape looking frumpy. Until I can drop these pounds, I still want to look good when I walk out the door. So Torrid is AWESOME. Cute clothes for work and play. The sales person Samantha told us that it was a sister company of Hot Topic. If you are like me and want to wear trendy clothing you have to check this store out. I will be heading back tomorrow--this time much earlier in the day. read more

This is my go to Torrid! Sometimes the selection is not as great as the Ingram location, but I keep coming back because of the great customer service. I wish I could remember her name, I think she is the manager, but that employee helps me out so much every time I go! She knows me by name and is always very friendly, I really appreciate that. You can definitely tell that she loves her job and values her customers! And for that, I keep coming back :) read more

I LOVE this location! The staff are so incredibly friendly, and helpful! I always leave with a smile on my face. My favorite store to shop at! They treat you like family, and that is so refreshing. Out of 10 I would rate my shopping experience a 15, every time! read more

I am a frequent shopper of Torrid, however lately the service at this location has really gone down hill. Today I went in with a friend to take back a pair of black shorts that were defective. My friend had called the night before and spoke with a store associate that was very nice and told her to bring back for exchange. Well when we got to store they were less than friendly . They didn't have her size in stock and so she went to try on a larger size to see if they would work ( they didn't ). Anyways while my friend was in the dressing room and an associate ( red headed woman ) was standing VERY close to fitting rooms and made a comment to another associate that she really didn't think the damage ( rip in pocket ) could have been done by a washing machine . They were basically bashing and calling my friend a liar . We really do have better things to do in our lives than make random returns. When I got to the counter to return the item officially the manager kept looking item over and was very rude to me. She was also questioning that validity of how they were damaged. Yet again. We finally got them returned but we won't be going back to this location Because 9 out of 10 times going the service we receive is rude. read more

So there's a new manager there named Andi.. Shes AWESOME.. I was very uncomfortable at times shopping because of the atmosphere there but recently went in for a birthday outfit and was just so confident.. Thank you Andi. My favorite Torrid location read more

This is my favorite Torrid in San Antonio. It's bigger than the 2 others inside malls. Its easily 3 times bigger which means they have alot more items in your size, on sale, and on clearance. They also have alot of stuff in storage in the back. I would definitely ask staff to check to see if they had any more in my size. The staff is very friendly and very helpful. read more

I love this Torrid and spend way too much money here. Andi, the manager, is great and knows her regulars by name and style. I always find something I like. It's hard to find cut on-trend clothing as a kid size woman in a comfortable atmosphere but this Torrid does it perfectly. read more

Excellent selection. Every time, they blow me away with their assortment! Buying staff gets a A+++++, merchandising staff as well. Thank you always for your kind words. Your store is a refreshing step back in time when customer service was the norm!! Keep it up and congratulations on being voted the best Retail Store, Western Wear Store, Best looking Store and best customer service by the Boerne Star! You deserve every one of those Awards!! read more